Ink problem - Canon IP 4000

[Mary]

Hi, I have a Canon IP4000 for the last 1.5 - 2 years. Its worked perfectly
till now.When I print a color picture, magenta doesn't show up. Black cart.
shows some black on some part of the picture but not enough black on other
parts where there should be. Green and yellow are OK. I checked magenta
cart. and sponge part at the side seems to be dry, but there is lots of ink
in the cart. Black cart ink is ok too. I did cleaning and deep cleaning a
few times, but on Nozzle check page, red and pink don't show up and black
shows is gray.No errors show on screen and Status monitor shows all carts as
having enough ink. How can I correct this problem?

Mary

 

[MaryT]

Replace affected ink tanks with new tanks. If that doesn't solve it, remove
the head assembly and clean it with hot water and ammonia. (careful not to
dirty the electrical contacts on the back side). Do not leave the head
assembly out to dry, wipe if off and immediately reinsert and replace

tanks.

The ink tanks all have plenty ink so I don't want to buy new ones. I will
try the hot water and ammonia, though I am not sure what ratio the ammonia
to water is and if the water has to be hot. I've never done this before, but
I have some ammonia, so I will mix maybe 1 tablespoon of ammonia with 4
tablespoon of hot water and put it on the print head holes and see if that
helps..

NO NOT continue to use the printer in this condition or you'll burn out the
head. If you can't get it running again, a new head assembly might be
needed, although it's not a certainty that this will fix it.

Ok, thanks. Its not under warranty so it might be cheaper to buy another one
if this one can't be fixed. Its only 1.5 or 2 years old so should have
lasted longer I would think. I haven't over-used it but I print 2 times a
week or sometimes more.

Mary

 

[Paul Heslop]

tanks.

The ink tanks all have plenty ink so I don't want to buy new ones. I will
try the hot water and ammonia, though I am not sure what ratio the ammonia
to water is and if the water has to be hot. I've never done this before, but
I have some ammonia, so I will mix maybe 1 tablespoon of ammonia with 4
tablespoon of hot water and put it on the print head holes and see if that
helps..


Ok, thanks. Its not under warranty so it might be cheaper to buy another one
if this one can't be fixed. Its only 1.5 or 2 years old so should have
lasted longer I would think. I haven't over-used it but I print 2 times a
week or sometimes more.

Mary

the 4000 is a well liked machine Mary. It seems that some would rather
have it than many of the newer models.

 

[measekite]

DanG wrote:

"Mary" <[email protected]> wrote in message news:[email protected]...



Hi, I have a Canon IP4000 for the last 1.5 - 2 years. Its worked perfectly till now.When I print a color picture, magenta doesn't show up. Black cart.


It seems quite obvious to me that you are using incorrect aftermarket ink and not the ink Canon recommends.  I have mentioned it before that these things would happen.  I have a Canon IP4000 and have had it twice as long as you have had yours.  I do not use it heavily but do manage to print a photo ever few weeks and at time more frequent.  I have never had to do any kind of a cleaning and have never had a problem with this printer.

Of course I use Canon ink and have never used any of the crap that I have researched on the Internet.  There are many vendors selling the same inferior product under different names and even using different websites to confuse the buyer and with almost no exception do not properly describe their product on every page.  Even when you call them they will not tell you what they are selling.  I have tried many times until I just gave up.

While I understand you unhappiness over the situation I do rejoice in these posts when I have forwarned users that these things happen and that I have never had a problem going on 5 years when I use the product according to Canons recommendations.  Still the people who have these types of problems will defend their action and still persist that I am wrong.  I think that is why I have pleasure when reading these posts.

The recommendation is to get a new Canon IP4500 and use only Canon ink.  The new Canon ink will have an even lower risk of fading.  I have not seen any fading but 5 years is not a long time for that.


shows some black on some part of the picture but not enough black on other parts where there should be. Green and yellow are OK. I checked magenta cart. and sponge part at the side seems to be dry, but there is lots of ink in the cart. Black cart ink is ok too. I did cleaning and deep cleaning a few times, but on Nozzle check page, red and pink don't show up and black shows is gray.No errors show on screen and Status monitor shows all carts as having enough ink. How can I correct this problem? Mary



Replace affected ink tanks with new tanks. If that doesn't solve it, remove the head assembly and clean it with hot water and ammonia. (careful not to dirty the electrical contacts on the back side). Do not leave the head assembly out to dry, wipe if off and immediately reinsert and replace tanks. NO NOT continue to use the printer in this condition or you'll burn out the head. If you can't get it running again, a new head assembly might be needed, although it's not a certainty that this will fix it.

 

[MaryT]

the 4000 is a well liked machine Mary. It seems that some would rather
have it than many of the newer models.

I agree with that. I had a hard time finding the Canon IP 4000 when I bought
it new, as it was being discontinued and several people had said it was a
good printer. It prints very nicely. any people liked it. When I have to
print something to give to someone, many times people ask what kind of
printer do you have? I am going to try the ammonia/water solution when I get
a chance. If that doesn't work, I suspect it could be the printhead, but
after 1.5-2 years?

Mary

 

[MaryT]

Ouch! Just the thought of it makes my eyes water. Make sure you have
plenty of ventilation or a respirator.

Maybe that amount of ammonia is too strong? Someone else said 4:1 with
ammonia being the 1

Mary

 

[measekite]

Paul Heslop wrote:

MaryT wrote:



"DanG" <[email protected]> wrote in message news:[email protected]...



"Mary" <[email protected]> wrote in message news:[email protected]...



Hi, I have a Canon IP4000 for the last 1.5 - 2 years. Its worked



perfectly



till now.When I print a color picture, magenta doesn't show up. Black cart. shows some black on some part of the picture but not enough black on



other



parts where there should be. Green and yellow are OK. I checked magenta cart. and sponge part at the side seems to be dry, but there is lots of ink in the cart. Black cart ink is ok too. I did cleaning and deep cleaning



a



few times, but on Nozzle check page, red and pink don't show up and



black



shows is gray.No errors show on screen and Status monitor shows all



carts



as having enough ink. How can I correct this problem? Mary



Replace affected ink tanks with new tanks. If that doesn't solve it,



remove



the head assembly and clean it with hot water and ammonia. (careful not to dirty the electrical contacts on the back side). Do not leave the head assembly out to dry, wipe if off and immediately reinsert and replace



tanks. The ink tanks all have plenty ink so I don't want to buy new ones. I will try the hot water and ammonia, though I am not sure what ratio the ammonia to water is and if the water has to be hot. I've never done this before, but I have some ammonia, so I will mix maybe 1 tablespoon of ammonia with 4 tablespoon of hot water and put it on the print head holes and see if that helps.. > NO NOT continue to use the printer in this condition or you'll burn out the



head. If you can't get it running again, a new head assembly might be needed, although it's not a certainty that this will fix it.



Ok, thanks. Its not under warranty so it might be cheaper to buy another one if this one can't be fixed. Its only 1.5 or 2 years old so should have lasted longer I would think. I haven't over-used it but I print 2 times a week or sometimes more. Mary



the 4000 is a well liked machine Mary. It seems that some would rather have it than many of the newer models.


If you own one like I do and only use Canon ink there is little reason to change.  But if you are going to buy a printer than it is ridiculuous to buy one 3 generations old.  The IP4500 is current and produces a photo equal to if not better in quality and has led s on the cart to letyou know when to change the ink.  The ink is also a newer formulation that reduces the risk of fading.

 

[measekite]

Readers who read your post do not need to have an imagination.

Michael Johnson wrote: The only thing that is obvious is you being an idiot.

 

[Burt]

Replace affected ink tanks with new tanks. If that doesn't solve it,
remove the head assembly and clean it with hot water and ammonia. (careful
not to dirty the electrical contacts on the back side). Do not leave the
head assembly out to dry, wipe if off and immediately reinsert and replace
tanks.

NO NOT continue to use the printer in this condition or you'll burn out
the head. If you can't get it running again, a new head assembly might be
needed, although it's not a certainty that this will fix it.

Mary - I responded to several of your posts before you bought the ip4000.
The dry outlet sponge is a clue! Have you left the printer idle for a
while? Take that cart out and gently blow into the air vent while holding
the cart over a sink or wastebasket with old papers in it. You should only
have to blow gently to get it to drip from the outlet. If you have to blow
on it very hard to make it drip the cart is not feeding properly. As I
recall, you were using aftermarket carts from Staples(?). I don't know the
quality of these carts, but you can get a bad one. I've even seen posts
about an occasional defective Canon OEM cart. If you have to blow more than
gently to get the cart to drip you need to replace the cart. You may have
clogged or damaged the printhead while trying to print with a poorly feeding
cart. As far as the cleaning is concerned, you can start with just sitting
your printhead in a small container of hot water from the tap with some
toweling paper at the bottom of the container. You don't want to drowned
the printhead - just a quarter inch of water over the paper will do. After
a pretty long soak you can gently pump the printhead up and down while in
the container and see if you get water/ink pumping up through the ink
intakes where the carts sit. You can also take an eye dropper or syringe
and drip water carefully over the ink intakes on the printhead. Repeate
with several changes of hot water and clean paper toweling. Blot the bottom
of the printhead gently on clean folded toweling paper. Put the printhead
and carts back into the printer, run a heavy cleaning or two, and see if you
get a good nozzle pattern. If not, repeat the process but use original
Windex with ammonia instead of water. A long soak won't hurt and may help.
Drip some into the ink intakes as well. Some people have simply turned the
hot water on at the sink and run water into the ink intakes and cleared some
clogs. You don't want to soak the whole printhead or get the electrical
contacts on the back wet or dirty, however. You can also go onto the
nifty-stuff forum, click on the FAQ link af the top, select the first item,
and read through lots of posts on what to do when the printer doesn't print
properly.
http://www.nifty-stuff.com/forum/

 

[MaryT]

Mary - I responded to several of your posts before you bought the ip4000.
The dry outlet sponge is a clue!

I remember you Burt, but never had this particular problem before. The
sponge on the outlet was a bit dry, and I had to press on it but only
slightly to get ink to pour out. I thought that would get the ink flowing
again but it didn't.

Have you left the printer idle for a
while? Take that cart out and gently blow into the air vent while holding
the cart over a sink or wastebasket with old papers in it. You should only
have to blow gently to get it to drip from the outlet. If you have to blow
on it very hard to make it drip the cart is not feeding properly.

I din't leave the printer idle for a while. I use it 2-3 times a week. Early
this week, I printed about 20 pages of something, and another day I printed
about 6 pages. By "idle" I am presuming you mean something like not printing
for a couple of weeks? I have always used it at least once or twice a week
though not necessarily printing very many pages. This problem just started
suddenly this week, it was working ok last weekend with proper colors..

As I
recall, you were using aftermarket carts from Staples(?). I don't know the
quality of these carts, but you can get a bad one. I've even seen posts
about an occasional defective Canon OEM cart. If you have to blow more than
gently to get the cart to drip you need to replace the cart.

I will do what you say and blow into the ink cart outlet. There are two
holes on the carts. a small one at the front, but I guess you mean the
bigger hole. The magenta card is the most problem. bought it a few months
ago, but its been printing fine till a few days ago and I've been printing
since then, so I don't know how it would suddenly get dry when its been ok
for a while. I would think it would be dry when I first installed it if it
was defective. Yes, I still use Staples brand OEM carts and they've always
worked OK. I don't remember getting any defective carts, though it could
happen.

You may have
clogged or damaged the printhead while trying to print with a poorly feeding
cart.

I haven't done much printing since the magenta didn't show up the red
colors, but also, the small black one shows up more gray than black, but
some parts of a picture I printed was black and another part which was black
showed up more as gray. (There is two black carts. One a wide black cart and
one a "regular" black The other colors seem to be ok though when I printed
a picture of something yesterday, yellow and green are more the predominant
colors. I did try cleaning and printing the nozzle check several times.
Hopefully I haven't damaged or clogged the printhead. It just started this
problem a few days ago and as I say, was printing ok before then and magenta
and black has been ok till this week. I don't know what the problem is.

As far as the cleaning is concerned, you can start with just sitting
your printhead in a small container of hot water from the tap with some
toweling paper at the bottom of the container. You don't want to drowned
the printhead - just a quarter inch of water over the paper will do.

You mean put a paper towel at bottom of a container and put the printhead in
quaarter inch of hot water?

After
a pretty long soak you can gently pump the printhead up and down while in

How long for soak?

the container and see if you get water/ink pumping up through the ink
intakes where the carts sit. You can also take an eye dropper or syringe
and drip water carefully over the ink intakes on the printhead.
Repeate with several changes of hot water and clean paper toweling. Blot the bottom
of the printhead gently on clean folded toweling paper. Put the printhead
and carts back into the printer, run a heavy cleaning or two, and see if you
get a good nozzle pattern. If not, repeat the process but use original
Windex with ammonia instead of water. A long soak won't hurt and may

help.

How much ammonia and windex if I get to this point?

Drip some into the ink intakes as well. Some people have simply turned the
hot water on at the sink and run water into the ink intakes and cleared some

You don't want to soak the whole printhead or get the electrical
contacts on the back wet or dirty, however. You can also go onto the
nifty-stuff forum, click on the FAQ link af the top, select the first item,
and read through lots of posts on what to do when the printer doesn't print
properly.
http://www.nifty-stuff.com/forum/

Thanks Burt. I will save your instructions and try your suggestions.

Mary

 

[Mary]

Just wondering, when you fitted the cartridge's did you tear the little
Yellow sticker on the top of the ink tank.... it uncovers a little air
hole. The sponge should be soaked with ink and not dry, the cartridges
may be faulty of course.

I just placed the cartridge in the printhead the same as I always do. There
is a yellow sticker on top of the ink tank, but its always there. it just
says the name of the printer the cart is for and the color of the ink. It
doesn't cover an air hole. Its meant to be left as it is. Its stuck on
there. There is a small hole at the bottom of the side with the label. I
don't know what its for. Its on all cars. Its at the opposite site from a
bigger hole at the back of the carts which is where the ink comes out.

May be a good idea to run a deep cleaning cycle with new cartridges,
bubble jet print heads should never be ran without a ink supply as it
acts as a coolant... a bit like boiling the kettle but here we are
boiling ink.

I already did a cleaning cycle several times. The cartridges are not new.
I've had all of them for a few months and till this week, they all had ink
in them and worked fine. When carts are getting empty, usually a warning
comes up, but I didn't get any warning with this problem, because the carts
are not empty. I printed about 20 pages a few days ago , a fews of the pages
had color pictures and colors were OK. I am going to try Burt's suggestions
and see if I can get problem solved. Thanks for your input..

Mary

 

[Lou]

Maybe that amount of ammonia is too strong? Someone else said 4:1 with
ammonia being the 1

Mary

I never follow directions carefully and I'm sure I'll be told that this is
not the way to do it, but I take a shallow bowl and a small amount of tap
water (I know you're supposed to use distilled) and heat it in the
microwave. Then fold a small amount of paper towel and sit the printhead on
that inside the bowl. I then use an eyedropper to drip hot water through
those holes that the ink feeds through on top of the cartridge sometimes
placing it on a dry paper towel so that I can tell if ink is still coming
out of the printer. I blot the printhead on the hot towel then the dry
towel a few times. I then repeat the process with fresh hot water until all
the jets are clean. Then, as I am not a patient person I get the hair dryer
out and dry the printhead thoroughly and put it back in the printer right
away. If it didn't work quite right, then try it again. I do a test
pattern right away after putting it back in the printer and sometimes run a
cleaning cycle in the printer to get it started flowing right again.

I've only had to replace a printhead in each of two printers once over
several years of using aftermarket ink. The first was because of a bad
paper jam that must have left a small fragment in the printhead. I never
could get it to work right after that, and the 2nd was because my son let
his/my printer set for long periods of time without use. Both of those were
more user error than anything else.

I know this is not the recommended method but I have done it several times
with various Canon printers and it seems to work well.

I wouldn't be anxious to replace the printer yet because if memory is
correct it is one that you can easily use aftermarket ink in. I'd buy a new
printhead first even if it cost as much or more than a new printer. Of
course if you only use OEM ink that might not be an option for you that you
would want to do.

 

[MaryT]

I never follow directions carefully and I'm sure I'll be told that this is
not the way to do it, but I take a shallow bowl and a small amount of tap
water (I know you're supposed to use distilled) and heat it in the
microwave. Then fold a small amount of paper towel and sit the printhead on
that inside the bowl. I then use an eyedropper to drip hot water through
those holes that the ink feeds through on top of the cartridge sometimes
placing it on a dry paper towel so that I can tell if ink is still coming
out of the printer.

I don't know a lot about printheads as I've never had to look close-up, but
I am not sure if you mean holes in the cartridge or holes in the printhead.
I don't see any holes on the top of the cartridge. One is on the back of
cartridge and one on opposite side (front of the cartridge before you put it
into the printhead. When I take the printhead out and look at it, I will
know more what you mean. I've only put new carts in and taken out and thats
about it.

I blot the printhead on the hot towel then the dry

towel a few times. I then repeat the process with fresh hot water until all
the jets are clean. Then, as I am not a patient person I get the hair dryer
out and dry the printhead thoroughly and put it back in the printer right
away. If it didn't work quite right, then try it again. I do a test
pattern right away after putting it back in the printer and sometimes run a
cleaning cycle in the printer to get it started flowing right again.

I've only had to replace a printhead in each of two printers once over
several years of using aftermarket ink. The first was because of a bad
paper jam that must have left a small fragment in the printhead. I never
could get it to work right after that, and the 2nd was because my son let
his/my printer set for long periods of time without use. Both of those were
more user error than anything else.

I know this is not the recommended method but I have done it several times
with various Canon printers and it seems to work well.

I wouldn't be anxious to replace the printer yet because if memory is
correct it is one that you can easily use aftermarket ink in.

Yes, I think it might have been the last Canon that didn't have a chip. I've
always used Staples brand compatible ink carts.

I'd buy a new

printhead first even if it cost as much or more than a new printer. Of
course if you only use OEM ink that might not be an option for you that you
would want to do.

I use Staples compatible carts, so shouldn't matter if I was to buy a new
printhead. But would have to be sure that would solve the problem.

Thanks for your suggestions Lou. I think I will try Burt's suggestions for
now. Yours sounds like a bit more things to do
though seems to work for you. I don't know enough about the problem I have
or what exactly the cause is. I have used Staples brand ink for last 1.5 -2
years I've had the printer. (I'll have to look at my receipt to see when I
bought it) but its over a year anyway. Staples ink has worked fine before,
so far at least and I used is also in my Canon IP1500.

Mary

 

[Howard]

Hi, I have a Canon IP4000 for the last 1.5 - 2 years. Its worked perfectly
till now.When I print a color picture, magenta doesn't show up. Black
cart.
shows some black on some part of the picture but not enough black on other
parts where there should be. Green and yellow are OK. I checked magenta
cart. and sponge part at the side seems to be dry, but there is lots of
ink
in the cart. Black cart ink is ok too. I did cleaning and deep cleaning a
few times, but on Nozzle check page, red and pink don't show up and black
shows is gray.No errors show on screen and Status monitor shows all carts
as
having enough ink. How can I correct this problem?

Mary

What has worked for me on BJC 6000 and pixma 4200. Small bowel that
printhead can balance on its face in. Add about 2 inches of near boiling
water and ammonia (3-4:1). after rinsing printhead nozzles through the
inside sponge under briskly flowing hot water from faucet until existing
ink is rinsed out (maybe 5-10 minutes), set nozzle part of printhead into
ammonia solution (it will well up to where sponges are on the inside of the
head. Let sit overnight. Rinse well with fresh water. Pat dry with paper
towel, insert promptly into printer with ink cartridges and "deep clean" a
couple of cycles. Check nozzle pattern.

This worked for me. I did not let electrical contacts sit overnight in the
ammonia but did not work about getting them wet when rinsing the printhead.
They dry off easily.

Howard

 

[Paul Heslop]

I agree with that. I had a hard time finding the Canon IP 4000 when I bought
it new, as it was being discontinued and several people had said it was a
good printer. It prints very nicely. any people liked it. When I have to
print something to give to someone, many times people ask what kind of
printer do you have? I am going to try the ammonia/water solution when I get
a chance. If that doesn't work, I suspect it could be the printhead, but
after 1.5-2 years?

Mary

You never know, it can sometimes be that simple. good luck anyway. BTW
I am assuming you're using Canon carts? After using some compatibles I
started getting that sort of problem and went back to the real thing,
it was just better than going through the hassle.

 

[Paul Heslop]

I already did a cleaning cycle several times. The cartridges are not new.
I've had all of them for a few months and till this week, they all had ink
in them and worked fine. When carts are getting empty, usually a warning
comes up, but I didn't get any warning with this problem, because the carts
are not empty. I printed about 20 pages a few days ago , a fews of the pages
had color pictures and colors were OK. I am going to try Burt's suggestions
and see if I can get problem solved. Thanks for your input..

Mary

It does actually sound temporary, frustrating but hopefully a little
work will get you back up and running.

 

[Lou]

I am not sure if you mean holes in the cartridge or holes in the
printhead.
I don't see any holes on the top of the cartridge. One is on the back of
cartridge and one on opposite side (front of the cartridge before you put
it
into the printhead. When I take the printhead out and look at it, I will
know more what you mean. I've only put new carts in and taken out and
thats
about it.

I'm sorry because sometimes my mind and my fingers and mouth don't work in
perfect sync. I know what I mean but don't make it clear, so sorry for any
confusion. I also don't know the technical names for some of the things I
am trying to say.

I did mean that the printhead has little screen filtered holes in the top of
it where each of the ink cartridges set. There is one filtered hole that is
bigger than the rest and that is the one the pigment black cartridge sets
on. The smaller ones are where the colored cartridges set. I just use an
eyedropper and put hot water on top of these and let it drain down through
the printhead. You can tell when the ink is out because it doesn't leave a
stain on the paper towel anymore. It's really quite easy. Sorry if I made
it sound hard.

I like the hot water because I'm kind of afraid of using chemicals that
would corrode something inside the printhead or harm the contact points. It
may be that there is nothing to be harmed inside the printhead but I've
never taken one apart to see how it's made. Caution is good. I've really
had minimal clogging issues anyway, so I've only removed the printhead a few
times over several years use.

I don't like using repeated cleaning cycles via the printer because from
what I've read it can burn the printhead up if some of the nozzles are
clogged. I had a piece of paper feed wrong this morning because I had too
much paper in the paper tray of the printer which is my fault. It crinkled
the edge of the paper and when I ran a nozzle check later a couple of my
pigment black nozzles appeared to be plugged, so I ran a cleaning cycle (via
the printer) on the black pigment alone and it fixed the problem. Sometimes
I don't think all clogged nozzles are due to dried ink. If you don't get a
cartridge seated right or something like that then the ink doesn't feed into
the printhead. There are other things besides generic ink that cause
problems. I love generic ink! I've had really good luck with it although I
generally refill my cartridges. I don't know anything about Staples ink.

 

[Lou]

I just placed the cartridge in the printhead the same as I always do.
There
is a yellow sticker on top of the ink tank, but its always there. it just
says the name of the printer the cart is for and the color of the ink. It
doesn't cover an air hole. Its meant to be left as it is. Its stuck on
there. There is a small hole at the bottom of the side with the label. I
don't know what its for. Its on all cars. Its at the opposite site from a
bigger hole at the back of the carts which is where the ink comes out.


I already did a cleaning cycle several times. The cartridges are not new.
I've had all of them for a few months and till this week, they all had ink
in them and worked fine. When carts are getting empty, usually a warning
comes up, but I didn't get any warning with this problem, because the
carts
are not empty. I printed about 20 pages a few days ago , a fews of the
pages
had color pictures and colors were OK. I am going to try Burt's
suggestions
and see if I can get problem solved. Thanks for your input..

Mary

I agree with putting new cartridges in and trying them. I've had a couple
of new cartridges over the years that wouldn't feed ink through them right.
I threw them away and installed new ones and everything worked right. I buy
non OEM, use the ink in them and then refill the cartridge myself. If they
have been in the printer several months you could buy a complete new set of
cartridges for around $10. If that didn't fix the problem, save the caps
from the new cartridges and put the caps back on the cartridges. Depending
on what kind of caps they are you might have to fasten them to the cartridge
with a rubberband. I would also put scotch tape over the top of the
cartridges to cover the vent hole and then store them in ziplock bags. You
wouldn't be out any money because you could always use those cartridges
later when you get your problem fixed.

Also, I've never had a cartridge that didn't have to have a small piece of
seal/tape (whatever you want to call it) removed at the top end of the
cartridge. The cartridge has instructions on it. Mine says, "Please remove
the packing tape." It has an arrow on the tape and says, "Pull." That
removes tape on the top end of the cartridge and uncovers a small vent hole.
It has to have the hole uncovered for the ink to flow through the cartridge
right.

I haven't looked lately but I think you can buy a new Canon printhead for
around $40 off of EBAY. Just do a search for it if you can't get your
printhead to print right.

 

[MaryT]

Mary,

If you are in the UK (which from the reference to Staples I assume you are),
and you
have no joy with the cleaning, let me know and I'll send you a spare IP4000
head. My IP4000
had an unfortunate encounter with a bowl of paperclips and had to be
replaced. It had little
use so I packed the head away in foil in a plastic box with a damp pad so it
should not have dried up.

Chris K (cjketle)

Chris, actually I am in Canada. I am following Burt's instructions today and
so far have checked all the carts and now am soaking the printer head in
water and I understand more about the printer head now that I took it out of
the printer.
Your offer is very kind, and I may need to take you up on it yet. I will
have to see if my cleaning will solve the problem.
By the way, Staples is an American company but has many stores in Canada.
I'm in Toronto and a lot of Staples stores near me. So I wasn't sure what
you meant about the UK and Staples. I didn't know that Staples had stores in
the UK.
Of course, I would pay you if I got the print head from you for postage and
whatever else. Thanks.

Mary

 

[MaryT]

It does actually sound temporary, frustrating but hopefully a little
work will get you back up and running.

I'm working on it.

Mary