I can't send a e-mail

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Gene said:
I have Kaspersky AV. I turned off Email scanning on both Kaspersky and
Defender and I still cannot send any mail.
Click to expand...

What is the exact, complete error message?
 
550 Relay error means you are logging on one one ISP and trying to send via
another's ISP is not allowed.
They're blocking it to stop spam.

Put the ISP's SMTP server name that you're logged into, instead of the one
of the account you are sending.


Gene said:
Gary:

Thank you very much for replying! Below you find the error message. By the
way, I called my ISP abut the SMTP Port and they told me to just type
SMTP.charter.net. They did not give me any Port number. I did type what I
was
told, it did not work. The error message is the same for all the emails.
What
changes from one error message to the other is the email address. Here it
is:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Vonage', Account: 'UWEC', Server: 'smtp.charter.net', Protocol: SMTP,
Server
Response: '550 relaying mail to directdishsatellitetv.net is not allowed',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
--
Gene


Gary VanderMolen said:
Is there any kind of error message when you try to send?
If so, copy it (right-click on it), then paste it into a reply.

Gary VanderMolen
Click to expand...
Click to expand...
 
I understand Charter is your home ISP, but when you sent those
unsuccessful messages were you in fact at home
and connected to the Internet through Charter cable?
The reason I ask, from the error message it sure looks like
smtp.charter.net is objecting to your connection from what is
a 'foreign' network to them, perhaps from an internet cafe.

Gary VanderMolen

Gene said:
Gary:

Thank you very much for replying! Below you find the error message. By the
way, I called my ISP abut the SMTP Port and they told me to just type
SMTP.charter.net. They did not give me any Port number. I did type what I was
told, it did not work. The error message is the same for all the emails. What
changes from one error message to the other is the email address. Here it is:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'Vonage', Account: 'UWEC', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '550 relaying mail to directdishsatellitetv.net is not allowed',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
--
Gene


Gary VanderMolen said:
Is there any kind of error message when you try to send?
If so, copy it (right-click on it), then paste it into a reply.

Gary VanderMolen
Click to expand...
Click to expand...
 
DGuess:

Thank you! I tried what you say in your kind note! What I did was what the
IT at my university told me to do: "type the university's POP for incoming
and your ISP SMTP for your outgoing." I am connecting to the University
through VPN while my ISP is Charter. She said that should work. I asked her
for the university's SMTP port number and she replied "What I just told you
should work."
This is what I did and it still does not work.

Changed in and outgoing to my university's. It did not work. Got the exact
same message.

Deleted my university connection (VPN) and use only my ISP for both in and
outgoing. It did not work.

Change both in and outgoing from that of my university to that of my ISP. It
did not work. I am getting the exact same message for the outgoing.

Gary:

No, I am not at a Cafe. I am connected to Charter.net through a cable modem
at home.


Frank:

This is the exact message:

The rejected e-mail address was '(e-mail address removed)'. Subject
'Vonage', Account: 'UWEC', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '550 relaying mail to directdishsatellitetv.net is not allowed',
Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

My gratitude to all of you for your efforts at helping me!

Cheers,
 
I'm stumped. You've tried everything that I would have suggested.
What complicates the situation is that Charter only allows a
port 25 SMTP connection. As far as I can tell, they don't even
have authenticated SMTP, really an antiquated setup.

As a last ditch effort, you might try getting a free POP account
with Gmail, and use that for sending chores.

Gary VanderMolen
 
Ok, let me get this straight.

You're connecting to the Internet via Charter.

You're using a VPN cnection to the University. One NIC or two? IPs are set
to the be set on the University network. (example: Uni is on 192.6.x.x,
you're at home on 192.0.x.x and your VPN connection is set for 192.6.x.x and
the workgroup or domain is the same as the Uni. Are you using a a Remote
Desktop Connect over this VPN to another computer or just connecting to the
uni via the VPN?

Where does "directdishsatellitetv.net" fit into this?

Home: Charter connection.
POP3 server : any pop3 server you want as long as you have the username and
password correct.
SMTP: Charter, reguardless of what POP3 account you used.
The above should be working reguardless but it sounds like the VPN
connection is messing with it. (Seen that happen a few times).

In XP, you used to be able to set which network connection is top on the
list to use if you have more than one NIC.

For the VPN (which I'm wondering why you want to use it to send mail, isn't
that really just needed to send and receive data to the school?)
POP3 is whatever you need there, same as above.
SMTP: try the IP address of the VPN connection so it knows how to route
the connection. By default, it wants to connect to your ISP or home network
(router).
 
Thank you guys a lot!

Gary:

I tried Gmail. I got this error message

Account: 'Gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR not supported n63pf7132008pyh', Port: 995, Secure(SSL): Yes, Server
Error: 0x800CCC90, Error Number: 0x800CCC18.

The outgoing Port Number is 465.

DGuess:

You were right on all counts! The POP3 does not need VPN and that was the
problem with the university account! my gratitude! You asked me, "Where does
"directdishsatellitetv.net" fit into this?" The email was addressed to them.
I was asking about information on their services.

I gave up on configuring the Charter email account.

Thanks a lot guys! Really!
 
That error typically happens when you have "Logon using Secure
Password Authentication" enabled. Uncheck that option.

Gary VanderMolen
 
DGuess said:
McAfee is the erroring program, turn off e-mail scanning (not the whole AV
program but then I'd really really really suggest getting something else
like NOD32 and use it instead of McAfee).
Click to expand...
 
gary:

You were exactly right! Gmail is working now! In the case of the university,
I spoke too fast. I now get this message:

"The connection to the server has failed. Subject 'Re: grade question',
Account: 'UWEC', Server: 'smtp.uwec.edu', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E"

I have no problem with the incoming emails.


Gene
 
The basic rule to remember with port 25 SMTP use is that when
sending, your internet connection at that moment must be obtained
from the same network as the SMTP server. So, when sending
through smtp.uwec.edu, you can't be connected to your home ISP,
you must be using uwec.edu for connectivity.

One solution to this problem is to always use Gmail's server
when sending because their port number is not 25.
Gmail will allow you to use any 'From' address as long as you first
register it with them.

Gary VanderMolen
 
Gary:

Thank you! To accomplish that do I have to delete the UWEC SMTP and leave
the UWEC POP on?
 
Yes.
The incoming server and outgoing server don't have to be a
matched pair.

Gary VanderMolen
 
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