MS Pat C said:
I would like to kindly point out that you have attacked your customer
base when they are turning to you in frustration for answers - and
when they are giving Microsoft wonderful opportunities to listen for
future upgrades to Outlook to meet the customers' needs.
You seem to be under the mistaken assumption that I have a "customer base"
and work for Microsoft.
This is my first exposure to your customer service level and your personal
work
ethic.
You can imply nothing about my work ethic by what I post here. I don't get
paid to post here.
The specific responses that will be linked with your name
"Brian Tillman" and Microsoft are-- calling the customer
"untrainable" and then responding that "no one here will care if the
customer (and therefore all customers) switch to Mac" when the
customer was offended by your "untrainable" remark.
You seem to be reading messages I never posted. Nowhere did I state anyone
was untrainable. Did you even see the question mark in the sentence? I was
asking if the person considered himself untrainable. I had said it is easy
to train oneself to make choices allowed by the software and the person
responded that he disagreed that it was easy to train himself. Ergo, he
must consider himself untrainable, but I decided I had to ask. I don't make
assumptions about people, unlike, apparently, you.
In the future, I
would like to suggest that you keep in mind that you do not represent
your own opinions and that you are a representative of a company and
their brand.
Wrong. Everything I post here is my own opinion. Perhaps you don't
understand what newsgroups are. They're peer-to-peer venues. While
Microsoft employees do occasionally post here, you'll always see "[MSFT]"
after their names. Most of the rest of us are just people who use Outlook
every day.