Help and Support stopped, CD Drives not appearing

[Ramesh, MS-MVP]

But when I ran help and support, it said that it couldn't find helpctr.exe

Tried mentioning the full path in Start, Run?

"c:\windows\pchealth\helpctr\binaries\helpctr.exe"

If that works, then it's only an AppPaths issue that we can fix easily.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I downloaded the helpsvcfix from your website. I ran it and clicked on
Inspect and Fix button and closed all the applications and restarted windows.
But when I ran help and support, it said that it couldn't find helpctr.exe.
Though the service was started in the services.msc list. Now we can say this
is not the last error..........

If SC.EXE can list the Helpsvc information correctly, I don't think why the Help and Support service is gone missing from Services.msc applet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Exactly the same as you wrote.

Type in Start, Run:

cmd /k sc qc helpsvc

Do you get the following output?

- - -
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: helpsvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
- - -

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Ah! How did it magically reappear in the Services listing?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I found the help and support service in the list but when I click on start it
says "Could not start the Help and Support service on local computer. Error
1083: The executable program that this service is configured to run in does
not implement the service.". This is another update! Well, I think this would
be the last error.................

If SC.EXE can list the Helpsvc information correctly, I don't think why the Help and Support service is gone missing from Services.msc applet.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Exactly the same as you wrote.

Type in Start, Run:

cmd /k sc qc helpsvc

Do you get the following output?

- - -
[SC] GetServiceConfig SUCCESS

SERVICE_NAME: helpsvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
- - -

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com