Ghost 9 Problem

  • Thread starter Thread starter MHenry
  • Start date Start date
Thank you all so much.
It looks like this is at least part of my problem.
I have a couple of preliminary questions before I attempt this fix.

1. The KB article 305098 states:

The following conditions are necessary for the correct functioning of
48-bit LBA ATAPI support: • A computer with a 48-bit LBA-compatible
Basic Input/Output System (BIOS) installed.

Where do I look in my BIOS to verify this condition?
In my system board user guide, I see that I have an NT70 system board.
I am not sure at this moment if it is SA/SC or SL/SR.
The booklet says nothing about 48-bit LBA large-disk support.
I installed the Intel 850 INF Update Utility for Windows 98/2000/ME
which (the booklet says) allos the Intel 850 chipset to be recognized
and configured properly in the system.

The KB continues by giving this ominous warning...

NOTE: If you enable 48-bit LBA ATAPI support by editing the preceding
registry key, but your system does not meet the minimum requirements,
you may observe the following behaviors:

...Long list of horrors ensues...

Obviously, I do not want to change my registry until I verify my BIOS.

I found a program called BIOSAgent that examines BIOS.
Here is what it reported:

Program: eSupport.com BIOS Agent Version 3.34
BIOS Date: 11/14/01
BIOS Type: Award Modular BIOS v6.00PG
BIOS ID: 11/14/2001-i850-W83627-6A69SD4CC
OEM Sign-On: None
Chipset: Intel 2530 rev 4
Superio: Winbond 627F/HF rev 7 found at port 2Eh
OS: Win2000 SP4
CPU: Intel Pentium(R) 4 2200 Mhz MAX: 2000 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 256K
Memory Installed: 512 MB
Memory Maximum: 1024 MB
Memory Slot 01: 128 MB
Memory Slot 02: 128 MB
Memory Slot 03: 128 MB
Memory Slot 04: 128 MB

I am confused about this, because it says I have an Intel 2530 rev 4
chipset and my system board update installed an Intel 850 INF Update.
Are these two different things?

The reason I ask is because I also found on Western Digital's website
this driver...

Intel: Intel Application Accelerator
48-bit LBA driver for Intel 8xx chipsets

I thought that might be a solution if my chipset does not support
48-bit LBA.

Here is more information on this subject found here
http://support.intel.com/support/chipsets/iaa/sb/CS-009281.htm

Intel® Application Accelerator
48-bit LBA BIOS Support

Some motherboards may have an updated BIOS available that enables
48-bit support. At this time however, 48-bit BIOS support is only
needed if you are using Windows* Me, Windows 98 SE, or Windows 98.
Additional information on why the BIOS may limit FDISK when
partitioning hard drives can be found at this Microsoft* Knowledge
Base article †. While 48-bit LBA BIOS support is not needed for
Windows XP or Windows 2000, it may add certain 48-bit BIOS
functionality. This is limited to items such as the BIOS setup menu,
Power-On Self Test (POST) screen, and operation in a MS-DOS*-based
environment.

Windows XP or Windows 2000 Users
48-bit LBA BIOS support is not necessary. You simply need to follow
the Large Hard Drive Installation Instructions. If your system
currently has 48-bit LBA BIOS support, no additional changes are
needed; you can still follow these instructions.

and here
http://support.intel.com/support/chipsets/iaa/sb/CS-009297.htm

Intel® Application Accelerator
Large Hard Drive Installation Instructions



In order for your system to recognize hard drives that are larger than
137GB, we recommend the following steps** (select one option depending
on your desired configuration):

Large Drive as Primary Drive (Boot Drive)

Note: If you are using Windows* Me, Windows 98 SE, or Windows 98,
please see the 48-bit LBA BIOS Support page for an important notice
regarding BIOS support.



Install operating system


Install the Intel® Application Accelerator
2a. Use a 3rd party hard drive partitioning software such as
PartitionMagic* or Partition Commander* and increase the partition
size to the hard drive's full capacity.

- or -

2b. Create additional partitions to take up the full capacity of the
drive (e.g. one partition setup as 128GB and one extended logical
partition setup as 24GB)
Caution: Read Important Notice with Uninstalling the Intel Application
Accelerator

(cut)

This suggests that I cannot fix my LBA situation without wiping out my
hard drive. I'd be happy to do that next time I reformat, but I have
reformatted and reinstalled programs and windows updates so many times
in the past two weeks, I am numb.

By the way, I did install all the Windows Updates for my system today
and I am now Windows 2000 SP4.

Note:
I also found a program HDInfo here http://www.48bitlba.com/tools.htm
that says it can test for 48-bit LBA. Unfortunately, the freeware
version does not do that, and I don't know yet if I need to purchase
their program to get this information.

(This hard drive, BIOS stuff is all very new to me.)

MHenry
 
MHenry said:
I found a program called BIOSAgent that examines BIOS.
Here is what it reported:

Program: eSupport.com BIOS Agent Version 3.34
BIOS Date: 11/14/01
BIOS Type: Award Modular BIOS v6.00PG
BIOS ID: 11/14/2001-i850-W83627-6A69SD4CC
OEM Sign-On: None
Chipset: Intel 2530 rev 4
Superio: Winbond 627F/HF rev 7 found at port 2Eh
OS: Win2000 SP4
CPU: Intel Pentium(R) 4 2200 Mhz MAX: 2000 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 256K
Memory Installed: 512 MB
Memory Maximum: 1024 MB
Memory Slot 01: 128 MB
Memory Slot 02: 128 MB
Memory Slot 03: 128 MB
Memory Slot 04: 128 MB

I am confused about this, because it says I have an Intel 2530 rev 4
chipset and my system board update installed an Intel 850 INF Update.
Are these two different things?


Now is the time to contact your system's manufacturer (assuming
*you* are not the manufacturer). Ask them if your version of their
BIOS supports "large capacity hard drives". They should know
what that means. If your version of the BIOS can't handle "large
capacity hard drives", ask where you can download one that does,
and then ask them the procedure for "flashing" your BIOS.

*TimDaniels*
 
Timothy,

I hope I have time to do this tomorrow.

Thank you very very much for your help.

And thank to all the others who also helped.

MHenry

P.S.,
I don't suppose there is any chance I won't have to reformat and start
all over?
 
Michael Kimmer said:
Joe Morris wrote:

[I recommended using PARTINFO.EXE from Partition Magic]
Norton Ghost 9.0 comes with the Windows version of the PARTINFO tool (what
the OP actually needs since the problems occur in Windows). Open the SUPPORT
folder on the program CD and start the tool called PartInNT.exe (save the
output file by either clicking on the "Save As..." button or on the "Copy to
Clipboard" button and pasting the contents in e.g. Notepad).

Thanks; I've not seen Ghost 9. I use Ghost 8 Enterprise, which hasn't
been updated since Symantec bought PowerQuest.

Joe Morris
 
MHenry said:
Timothy,

I hope I have time to do this tomorrow.

Thank you very very much for your help.

And thank to all the others who also helped.

MHenry

P.S.,
I don't suppose there is any chance I won't have to reformat and start
all over?

If your computer is 2.5 years old, you don't have 48 bit LBA BIOS. My
computer is also 2.5 years old. The motherboard manufacture just released a
new version of BIOS 9 months ago so people can use the larger hard drive.
Before that, the size of hard drive cap is 120GB. Try to download the newest
BIOS. If you don't see them on mobo manufacture's web site, you can't fix
this problem. Also, be very careful to flash the BIOS.
 
You have to find out which board you have.
Integrated RAID, LAN or Sound.
Then, get BIOS newer than 01/16/2002

: T75D2116.bin
BIOS Date : 01/16/2002
Release :
ECR Note :1. Add to support HDD size larger than 137 GB
2.Fixed that can't resume from S3 mode for ATI 128 Pro AGP
card

That could be (for SA board):
http://www.dfi.com.tw/Upload/BIOS/NT70SA0524.ZIP
 
MHenry said:
P.S.,
I don't suppose there is any chance I won't have to reformat and start
all over?


If the problem is the elderly BIOS, I *believe* you won't have to
re-install your software. Your manufacturer's tech rep should
be able to answer that. If you flash the BIOS, be careful to do
it exactly according to directions since it's like brain stem
surgery on the PC.

*TimDaniels*
 
Hello, Tim, and all other helpful interested parties,

Thanks to everyone's help, I successfully flashed my BIOS, updated my
Windows 2000 registry per the MS KB article, got a "no errors found"
message on latest run of PartInNT.exe where it sees 238GB of Hard
Drive, and installed Ghost 9.0 with no more error messages! (I ran
PartInNT before I changed the registry and it still showed the same
errors as before. When I modified the windows registry, PartInNT ran
error free.)

But now I have new problems.

Windows 2000 no longer sees my third partition.
It boots up with only two 80GB drives (partitions) C: and D:, and no
longer sees the third drive (partition) E:.

And when I select the backup option on the Ghost Disk it doesn't see
any of the drives (partitions) at all.

When I boot from the Windows CD, it lists all three partitions just
the way it did before the above mentioned system changes.

I thought I might remove the windows registry entry and see if that is
the problem, but the MS KB article says...

/After you enable 48-bit LBA support by adding the appropriate
registry key, data corruption may occur if you remove the registry key
or if you remove (uninstall) SP3 for Windows 2000./

Does anyone know what might have happened and what I should do now?


Thanks,
MHenry
 
I reran PartInNt and discovered on closer inspection that it sees
238GB but only sees two partitions also.

Within the report are a couple of warnings.

1. Warning: Logical drive chain points to sector without partition
table.

2. Warning: EPBR partition starting at 327677805 is without logical
partition.

The complete new report follows.

Also, Disk Management shows C: and D: as healthy 78GB drives and shows
76.61 GB of free space not designated as a drive.

****

PowerQuest PartitionInfo 8.0 -- Windows NT/2000 Version
Date Generated: 11/01/04 23:21:05
Copyright (c)1994-2002, PowerQuest Corporation
Permission is granted for this utility to be freely copied so long
as it is not modified in any way. All other rights are reserved.

PowerQuest, makers of PartitionMagic(r), Drive Image(tm), and
DriveCopy(tm), can be reached at:
Voice: 801-437-8900
Fax: 801-226-8941
Web site: http://www.powerquest.com/support/
E-mail: (e-mail address removed)

General System Information:
Total Physical Memory (bytes): 536,330,240
Used Physical Memory: (bytes): 242,302,976
Maximum Page File Size: (bytes): 1,306,398,720
Current Page File Size: (bytes): 254,611,456



===========================================================================================================
Disk Geometry Information for Disk 1: 30401 Cylinders, 255 Heads,
63 Sectors/Track
Warning: Logical drive chain points to sector without partition table.
System PartSect # Boot BCyl Head Sect FS ECyl Head
Sect StartSect NumSects
===========================================================================================================
0 0 80 0 1 1 07 1023 254
63 63 163,846,872
Info: End C,H,S values were large drive placeholders.
Actual values are:
0 0 80 0 1 1 07 10198 254 63 63
163846872
0 1 00 1023 0 1 0F 1023 254
63 163,846,935 324,496,935
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
0 1 00 10199 0 1 0F 30397 254 63 163846935
324496935
163,846,935 0 00 1023 1 1 07 1023 254
63 163,846,998 163,830,807
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
163846935 0 00 10199 1 1 07 20396 254 63 163846998
163830807
163,846,935 1 00 1023 0 1 05 1023 254
63 327,677,805 160,633,935
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
163846935 1 00 20397 0 1 05 30395 254 63 327677805
160633935



===========================================================================================================
Partition Information for Disk 1: 238,472.7 Megabytes
Volume PartType Status Size MB PartSect #
StartSect TotalSects
===========================================================================================================
C: NTFS Pri,Boot 80,003.4 0 0
63 163,846,872
ExtendedX Pri 158,445.8 0 1
163,846,935 324,496,935
EPBR Log 79,995.5 None --
163,846,935 163,830,870
D: NTFS Log 79,995.5 163,846,935 0
163,846,998 163,830,807
EPBR Log 78,434.5 163,846,935 1
327,677,805 160,633,935
Warning: EPBR partition starting at 327677805 is without logical
partition.
Unallocated Log 15.7 None --
488,311,740 32,130
Unallocated Pri 23.5 None --
488,343,870 48,195


===========================================================================================================
Boot Record for drive C: (Drive: 1, Starting sector: 63, Type: NTFS)
===========================================================================================================
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs: 0
7. Root Dir Entries: 0
8. Total Sectors: 0
9. Media Descriptor: 0xF8
10. Sectors per FAT: 0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused: 0x80008000
16. Total NTFS Sectors: 163846871
17. MFT Start Cluster: 4
18. MFT Mirror Start Clust: 10240429
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number: 0x4274591674590E53
22. Checksum: 0 (0x0)
23. Boot Signature: 0xAA55

===========================================================================================================
Boot Record for drive D: (Drive: 1, Starting sector: 163,846,998,
Type: NTFS)
===========================================================================================================
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs: 0
7. Root Dir Entries: 0
8. Total Sectors: 0
9. Media Descriptor: 0xF8
10. Sectors per FAT: 0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused: 0x80008000
16. Total NTFS Sectors: 163830806
17. MFT Start Cluster: 4
18. MFT Mirror Start Clust: 10239425
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number: 0x1E74CF9274CF6ADB
22. Checksum: 0 (0x0)
23. Boot Signature: 0xAA55
 
You have two options:
1. Revert BIOS to your older version, remove regedit fix for 137GB - you
should see your third partition again. Backup files from that partition to
another place. Redo BIOS and regedit. Recreate third partition. Restore
files.
2. Play with FindPart and FindNTFS utilities from
http://www.partitionsupport.com/utilities.htm But if you don't have a
backup, you might lose your data.
 
Hi, Peter,

Thanks for the information.

I was fortunate enough to have recently moved all my data from my
third partition to my second partition.

If the only reason to revert BIOS and remove regedit entry is to
recover any data that might have been on the third partition, I can
skip that step, corrent?

Is there another reason to revert and remove?

I have already deleted and recreated the third partition, but Windows
still does not see it.

The third partition is not formatted. I don't know how to do that if
Windows won't see it.

I had an idea I thought I might try. I don't know if it is a good
idea, though, or if it will fix anything.

I could go into Windows Setup and install Windows 2000 on the third
partition. If I remember correctly, Windows will first format the
partition, then install the system. I thought this might force Windows
to recognize the third partition. I don't know if that will enable
Norton Ghost to read my hard drives or get rid of the warnings in the
Disk Management Report.

I really don't want to lose my data, and I am going to all this
trouble so that I can make a backup of my system files and my data. It
would ironic if I were to lose it in the process of trying to secure
it. I don't think I have the nerve to play with FindPart or FindNTFS
just yet.

For the same reason, I am hesitant to remove the registry entry in
Windows.
 
How exactly did you "deleted and recreated the third partition", please
describe all steps. How did you check (steps again please) if "Windows see
the third partition"?
You are right, no need to play with BIOS or regedit fix if you do not want
to recover third partition data.
I assume that you currently run new BIOS and regedit fix for 137GB problem
is in place.
I would not recommend to install another Windows instance on third
partition.
What is partinnt.exe showing right now?
 
Peter,

I am afraid to reboot!
(Everything is working perfectly now!!)

I went through your post and methodically began to list the steps I
used to delete and recreate the third partition. To do this, I
repeated the steps I took and wrote them down. In doing this, I was
able to fix the problem, and I thank you for that. Here are the steps.

1. Boot from Windows 2000 CD
2. Enter Windows Setup
3. Select Install Fresh Windows System
4. Delete Selected partition (E:) by entering D, then L at the next
screen to confirm
5. Create new partition on (now) unformatted space by entering C.
6. After New partition E: created, F3 to leave Windows setup.

However, during this process, before step 4, I noticed that Windows
setup identified my existing third partition as damaged.

So, I deleted it, recreated it, and then deleted it again.

I decided to create the third partition using Partition Magic instead.
(I actually tried to create the third partition using Partition Magic
before I went through the steps above this morning, but it reported
problems with the partition.)

Lo and Behold!

Partition Magic created the third partition!
Windows sees it!
Disk Management sees it!
Norton Ghost sees it!
Heck, even I see it!

Norton Ghost is making a backup of my system from C: to E: as I type
this (probably another error on my part -- or is it okay to work and
backup at the same time?)

I am ecstatic!

Thank you so so much.

You, Tim, and all the other people who got me through this.

I am very grateful to you all.

Here is the latest PartInNt report, and it looks clean as a whistle.
No errors, no warnings, no nightmares.

Symantec PartitionInfo 8.0 -- Windows NT/2000 Version
Date Generated: 11/02/04 10:10:43
Copyright (c)1994-2004, Symantec Corporation
Permission is granted for this utility to be freely copied so long
as it is not modified in any way. All other rights are reserved.

Symantec, makers of Norton PartitionMagic(r), Drive Image(tm), and
DriveCopy(tm), can be

reached at:
Voice: 801-437-8900
Fax: 801-226-8941
Web site: http://www.symantec.com/techsupp/

General System Information:
Total Physical Memory (bytes): 536,330,240
Used Physical Memory: (bytes): 159,256,576
Maximum Page File Size: (bytes): 1,306,533,888
Current Page File Size: (bytes): 257,118,208



============================================================================================

===============
Disk Geometry Information for Disk 1: 30401 Cylinders, 255 Heads,
63 Sectors/Track
System PartSect # Boot BCyl Head Sect FS ECyl Head
Sect StartSect

NumSects
============================================================================================

===============
0 0 80 0 1 1 07 1023 254
63 63

163,846,872
Info: End C,H,S values were large drive placeholders.
Actual values are:
0 0 80 0 1 1 07 10198 254 63 63
163846872
0 1 00 1023 0 1 0F 1023 254
63 163,846,935

324,496,935
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
0 1 00 10199 0 1 0F 30397 254 63 163846935
324496935
163,846,935 0 00 1023 1 1 07 1023 254
63 163,846,998

163,830,807
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
163846935 0 00 10199 1 1 07 20396 254 63 163846998
163830807
163,846,935 1 00 1023 0 1 05 1023 254
63 327,677,805

160,666,065
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
163846935 1 00 20397 0 1 05 30397 254 63 327677805
160666065
327,677,805 0 00 1023 1 1 07 1023 254
63 327,677,868

160,666,002
Info: Begin C,H,S values were large drive placeholders.
Info: End C,H,S values were large drive placeholders.
Actual values are:
327677805 0 00 20397 1 1 07 30397 254 63 327677868
160666002



============================================================================================

===============
Partition Information for Disk 1: 238,472.7 Megabytes
Volume PartType Status Size MB PartSect #
StartSect TotalSects
============================================================================================

===============
C: NTFS Pri,Boot 80,003.4 0 0
63 163,846,872
ExtendedX Pri 158,445.8 0 1
163,846,935 324,496,935
EPBR Log 79,995.5 None --
163,846,935 163,830,870
D: NTFS Log 79,995.5 163,846,935 0
163,846,998 163,830,807
EPBR Log 78,450.2 163,846,935 1
327,677,805 160,666,065
E: NTFS Log 78,450.2 327,677,805 0
327,677,868 160,666,002
Unallocated Pri 23.5 None --
488,343,870 48,195


============================================================================================

===============
Boot Record for drive C: (Drive: 1, Starting sector: 63, Type: NTFS)
============================================================================================

===============
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs: 0
7. Root Dir Entries: 0
8. Total Sectors: 0
9. Media Descriptor: 0xF8
10. Sectors per FAT: 0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused: 0x80008000
16. Total NTFS Sectors: 163846871
17. MFT Start Cluster: 4
18. MFT Mirror Start Clust: 10240429
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number: 0x4274591674590E53
22. Checksum: 0 (0x0)
23. Boot Signature: 0xAA55

============================================================================================

===============
Boot Record for drive D: (Drive: 1, Starting sector: 163,846,998,
Type: NTFS)
============================================================================================

===============
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs: 0
7. Root Dir Entries: 0
8. Total Sectors: 0
9. Media Descriptor: 0xF8
10. Sectors per FAT: 0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused: 0x80008000
16. Total NTFS Sectors: 163830806
17. MFT Start Cluster: 4
18. MFT Mirror Start Clust: 10239425
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number: 0x1E74CF9274CF6ADB
22. Checksum: 0 (0x0)
23. Boot Signature: 0xAA55

============================================================================================

===============
Boot Record for drive E: (Drive: 1, Starting sector: 327,677,868,
Type: NTFS)
============================================================================================

===============
1. Jump: EB 52 90
2. OEM Name: NTFS
3. Bytes per Sector: 512
4. Sectors per Cluster: 8
5. Reserved Sectors: 0
6. Number of FATs: 0
7. Root Dir Entries: 0
8. Total Sectors: 0
9. Media Descriptor: 0xF8
10. Sectors per FAT: 0
11. Sectors per Track: 63 (0x3F)
12. Number of Heads: 255 (0xFF)
13. Hidden Sectors: 63 (0x3F)
14. Total Sectors (>32MB): 0 (0x0)
15. Unused: 0x80008000
16. Total NTFS Sectors: 160666001
17. MFT Start Cluster: 4
18. MFT Mirror Start Clust: 10041625
19. Clusters per FRS: 246
20. Clusters per Index Blk: 1
21. Serial Number: 0xC640B48F40B48827
22. Checksum: 0 (0x0)
23. Boot Signature: 0xAA55



MHenry
 
Hey, don't be afraid, it is just a computer.
I'm glad it worked for you. Please let us know what happened after reboot.
 
Peter said:
Hey, don't be afraid, it is just a computer.
I'm glad it worked for you. Please let us know what happened after reboot.

633 lines for that, huh? Idiot.
 
Just wanted to add that Norton Ghost 9.0 conflicts with Half Life 2 /
Counter Strike: Source .
 
Back
Top