Windows XP Freeserve Broadband problems

[gloverk]

Im sorry to be a bit lame here, but how can i do these.

 

[StuartC]

If you read through this sorry saga you will find details on how to do the necessary Trace Routes and then PINGs. If it is the same problem as ours this will speed it up.
As for changing the DNS Servers: let me know the result of above as if this 'fixes' it there will be no need to change them

 

[gloverk]

Right i have pinged them and it goes on for ages saying "Request Timed Out"

 

[StuartC]

Is this when you Ping the first 2 IP address Hops away from your PC?

 

[gloverk]

yep

 

[gloverk]

Ohh i have just tried again and now it's pinging them.

 

[StuartC]

What are the IP addresses please?

 

[gloverk]

C:\Documents and Settings\Karl>tracert www.teletext.co.uk

Tracing route to www.teletext.co.uk [213.165.0.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms com1.mshome.net [192.168.0.1]
2 310 ms 352 ms 313 ms ge0-1.lns2-c2.tcl.planet.net.uk [62.25.200.184]

3 324 ms 335 ms 316 ms ge1-1.pbr-1.tcl.as5388.net [62.25.200.162]
4 327 ms 307 ms 308 ms pos0-0.ber-1.r18.telc.as5388.net [195.92.55.154]

5 285 ms 307 ms 287 ms linx2.telecomplete.net [195.66.226.139]
6 297 ms 327 ms 317 ms ge-500-vv-hex.teletext.net [195.66.226.123]
7 306 ms 312 ms 310 ms www.teletext.co.uk [213.165.0.20]
8 342 ms 313 ms 337 ms www.teletext.co.uk [213.165.0.20]

 

[StuartC]

After you have set up the continuous PINGs to the 2 IP addresses
what happens when you try to access a web page that was previously causing the problem?

 

[gloverk]

i get exactly the same problem :|