I'm just saying if they can take your money based on the promise of an
immediate delivery of the purchased product, they should do whatever it
takes to honor that promise. In this particular case, we know that even
days after they knew the site was broken, even after other users had gotten
new and correct keys by mail, they were still taking money with the promise
of instant delivery while knowing the website is still broken - and then
making you wait until 8 to 5 M-F to get it fixed? Then take the website
down except for 8 to 5 M-F. And why not make that rule apply to everyone
who takes your money.