Family Discount Keys not working

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Guest

what is going on? I tried both of them and neither worked. I heard apparently
is an issue with all the keys... how about an email explaining the problem,
how much to wait etc...
 
ozzieXP said:
what is going on? I tried both of them and neither worked. I heard
apparently is an issue with all the keys... how about an email
explaining the problem, how much to wait etc...
Click to expand...

I read about this today that the early adapter were having problems with the
keys that MS gave to people that tried to use the family discount.

Here is an article about it on Neowin.net:

http://www.neowin.net/index.php?act=view&id=37734



Rich
 
yea i read it there as well... but there are no updates on the topic.. thats
why i asked here to see if any microsoft employee decides to pass by and
clarify whats going on
 
ozzieXP said:
yea i read it there as well... but there are no updates on the
topic.. thats why i asked here to see if any microsoft employee
decides to pass by and clarify whats going on
Click to expand...

What seems to be going on is a big mess !!! Good luck. Glad I waited on this
one! I'm usually one that has it on order or pick it up on my way home from
work on the day of release. This time I beta tested and got to RC2 and
didn't see the rush to upgrade so I decided to wait until the dust settles.



Rich
 
lucky you lol :D

Rich said:
What seems to be going on is a big mess !!! Good luck. Glad I waited on this
one! I'm usually one that has it on order or pick it up on my way home from
work on the day of release. This time I beta tested and got to RC2 and
didn't see the rush to upgrade so I decided to wait until the dust settles.



Rich
Click to expand...
 
ozzieXP,

All the people in these Forums are volunteers, not employees of Microsoft.
On extremely rare events will a Microsoft employee visit this Vista user News
Group.
 
New keys have been issued by email late on 2/2, assuming you ordered them you
should have recieved them.
 
harrynicol said:
New keys have been issued by email late on 2/2, assuming you ordered them you
should have recieved them.
Click to expand...
The website is working again and I just ordered one key. The key that I
was sent gives me an error when I try to activate. It tells me the
key is already in use. I tried to call the 800 support number and it is
closed, tells me to call in Mon-fri during regular business hours.....
 
The website is working again and I just ordered one key. The key that I was sent gives me an
error when I try to activate. It tells me the key is already in use. I tried to call the
800 support number and it is closed, tells me to call in Mon-fri during regular business
hours.....
Click to expand...

The gladly take money 24/7 365, though.

Seriously, they've had some major problems with that.
Some users have reported that after calling the 800 number,
they received new keys a day or two later.


-Michael
 
So the website isn't fixed yet? I hope it is fixed before the promotion
expires. I still may buy the two licenses.

Dale
 
Here is an extract that I received from the email last night

Microsoft inadvertently distributed invalid product key(s) for your recent
Windows Vista Family Discount order; new valid key(s) are below. We
apologize for the inconvenience this has caused.

You can email them at (e-mail address removed) if you
still have a problem.

While I have 2 new keys, not tried them yet.

I did install Home Premium from the Ultimate DVD awating new and correct
keys, booting from the Ultimate DVD.
 
Now there's a heck of an idea, worth writing your Congressman about. I
think we could use a law that says support must be open at least 30 minutes
a day longer than sales are offered - even online... especially online.

Dale
 
I was planning on just grabbing the keys now and storing them away for a
later date when I might be ready to do the upgrades. I'm nervous now about
if they don't work, will I be able to get them fixed in a year or more.

I just emailed the address you gave with those questions. I'll keep the
group posted if I get a reply.

Dale
 
Dale said:
I was planning on just grabbing the keys now and storing them away for a
later date when I might be ready to do the upgrades. I'm nervous now
about if they don't work, will I be able to get them fixed in a year or
more.

I just emailed the address you gave with those questions. I'll keep the
group posted if I get a reply.

Dale
Click to expand...
I reinstalled win xp and did a custom installation from within xp, the
key that MS sent me does seem to work after all. My laptop is upgraded
to Vista Home Premium now.

I originally tried to install Vista via the workaround method (that
worked on my desktop pc with Vista Ultimate) and once it told me that
the key was already in use, and the other time it said that it could not
be used on a clean install.... go figure....
 
Ok Dale,

You can still do the upgrade without entering the keys, you will have 30
days left. Or, you can start the install and if the keys are invalid you can
cancel with no issues. Even if the key is OK, you can still cancel the
install if you are not "brave enought". Persoanlly i went ahead and did
"pseodo" fresh install from the Ultimate Upgrade DVD on two systems to Vista
Premium. I'll use the keys alter. As long as you make sure you have ur key
data on another HDD then it is easy to recover; both fresh installs only took
45 mins and set of of media centre and most of it is unattended anyway, much
better than XP.
 
Now there's a heck of an idea, worth writing your Congressman about. I
think we could use a law that says support must be open at least 30 minutes
a day longer than sales are offered - even online... especially online.
Click to expand...
Oh kewl, a federal law that requires Microsoft support to be available
24.5 hours a day.
 
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