Hi Mohamed,
Thank you for contacting Windows Live Messenger Technical Support. My name
is Jon, and I will be glad to assist you with your concern.
Based on the information I received, I understand that you could not sign in
to Windows Live Messenger and you are are receiving the error code 81000314.
You tried to test the status of Windows Live Messenger and it does not have
any problems. You even tried to reinstall Windows Live Messenger but it did
not resolve your issue. You tried to connect to other computers and you
actually could and there was no problems with it. Please accept my apology
for whatever inconvenience this caused you. Rest assured that I will do my
best to help resolve your concern.
You are experiencing this issue because your Windows Live Messenger cache
has been corrupted or your Windows Live Messenger service is temporarily
experiencing difficulties.
The following instructions are lengthy but helpful and it is important that
you follow them carefully in the order shown to ensure the problem is
resolved.
To give you a brief overview on what you will do, here is a summary of steps
you will be performing:
- Verify the status of the Windows Live Messenger service.
- Clear the Windows Live Messenger cache.
- If the issue persists, send us a connection log file.
I know how this can be quite confusing but I would appreciate your patience
in accomplishing each step.
Try the following solutions in the order that they are listed:
1. The Windows Live Messenger service may be experiencing temporary
connectivity issues. To verify the status of the Windows Live Messenger
service, visit
http://messenger.msn.com/Status.aspx.
2. Try to sign in again later.
3. If the issue persists, follow these steps to clear the Windows Live
Messenger cache:
a. If Windows Live Messenger is running, right-click the Messenger icon in
the notification area at the far right of the taskbar, and then click "Exit."
b. Open a Command Prompt window:
- On Microsoft Windows 2003, Windows XP, or Windows 2000, click "Start,"
click "Run," type "cmd," and then click "OK."
- On Windows 98 or Windows Millennium Edition, click "Start," click "Run,"
type "command," and then click "OK."
c. At the command prompt, type "CD\", and then press ENTER.
d. At the command prompt, type the following command, and then press ENTER:
CD %appdata%\microsoft
e. At the command prompt, type the following command, and then press ENTER:
CD "MSN MESSENGER"
f. At the command prompt, type the following command, and then press ENTER:
DEL /s ListCache.dat
Note: This command deletes all the ListCache.dat files in all subfolders.
You may see a list of the files that are being deleted.
g. At the command prompt, type "exit", and then press ENTER.
h. Restart Messenger.
4. If the issue persists, send us a connection log file.
A. Install the latest version of Windows Live Messenger:
i. Go to
http://get.live.com/messenger/overview
ii. Click on the "Get it free" or “Download Now†button and step through the
wizard to install Windows Live Messenger.
B. To generate connectivity logs for Windows Live Messenger, follow these
steps:
i. Right-click the Windows Live Messenger icon in the notification area at
the far right of the taskbar, and then click "Exit."
ii. Delete the already existing connection log file.
a. Start Windows Live Messenger, but do not sign in.
b. On the Windows Live Messenger "File" menu, click "Open Received Files."
c. In the My Received Files folder, locate and select the MsnMsgr.txt file,
and then press DELETE.
iii. Make sure that Connection Logging is enabled:
a. Start Messenger, but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection," and then click "Advanced
Settings."
d. Under "Connection Logging," make sure that the "Save a log of my server
connections to help troubleshoot connection problems" check box is selected.
e. Close the "Options" dialog box.
iv. Sign in to Windows Live Messenger again: click "Sign In." The new
connectivity log file (MSNMsgr.txt) is automatically generated in the My
Received Files folder that is described in step 4.b.ii.c.
C. To send the MsnMsgr.txt log file to Windows Live Messenger support, send
a reply back to the support incident response, and attach the log file to the
e-mail.
I hope these steps help you resolve your concern with Windows Live
Messenger. If these steps still did not resolve your issue, do not hesitate
to send a reply back to this e-mail and we would be happy to figure out and
resolve your issue further because you are a valuable customer to us.
If you need further assistance with Windows Live Messenger, you may contact
us at
http://support.live.com or visit
http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e60-c6313f7ebb73
for additional information, self-help instructions and to know more about the
features of Windows Live Messenger.
Thank you for contacting Windows Live Messenger and have a nice day.
Sincerely,
Jon
Windows Live Messenger Technical Support
--- Original Message ---
From: (e-mail address removed)
Sent: Tuesday, June 27, 2006 12:58:14 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I need something fixed:Instant Messages
ther
Service:
Windows Live Messenger
What type of problem do you have?
I need something fixed
Instant Messages
other
Full Name:
mohamed aleskandrany
What e-mail address would you like a response sent to?
(e-mail address removed)
Primary e-mail address/member ID associated with the account you are
inquiring about:
(e-mail address removed)
Be specific when describing your problem. The details that you include
enable us to promptly send you the most likely solution to your issue.
have tried to sign into Messenger unsuccessfully all morning and i recive
this error
" Signing to msn messanger failed because the service is temporaily
unavailable. Please try again later. 81000314 and i test the status of the
service and the status is good and i try to connect to msn web messanger
and it connected successfully i try to uninstall and install the msn and the
problem is still amd i try to connect from another pc and it connect
successfully i want to know how i resolve this problem
Frequency of the issue:
Always present
Where are you trying to connect from?
Work
If you have a firewall, which one?
None
Type of Internet connection:
DSL
Which operating system are you using?Windows 2000: Mozilla/4.0 (compatible;
MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)
Which browser are you using: IE6
Location: en-us - English (United States)
Type of Support: E-mail Support
.