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Here we are in 2021, and still this thread is helping Epson owners. I'd just like to add my thanks to Tony for the original post, and Bradley for the additional tips on taking the top off - if they're still around on here after all this time. My 3170 is now restored to working order (having failed just after I reinstalled the drivers following a Windows 10 update that removed them - thanks MS!). Looking forward to another 15 years of scanning (maybe).