Epson admits that using their tanks will void your warranty!

  • Thread starter Thread starter Miss Perspicacia Tick
  • Start date Start date
So I say Epsons will clog wheter you use third party inks or genuine
inks - I've prove it
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You've proved that your C62s clogged, which is not the same thing.

For the Nth time: many people have used Epson inkjet printers for years
without having more than the occasional blockage which is easily cleared
by running a head cleaning cycle. I'm one of them.

Jon.
 
The problem is "Call Centres".
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Epson UK support is in-house (at least, it was a short while ago).

That doesn't mean to say that you're wrong about the script or the level
of expertise but you can get to speak to a supervisor or manager who does
know what they're talking about.

Jon.
 
Burt said:
Just the facts, no nasty posts please
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These are the facts so do not get holier than thou please. And stop the
innuendos. It has been nice and quiet for a few days. I am sure we
both liked it better but as you I am relentless.
- you don't use Epsons or third party
inks.
Click to expand...
That does not mean I am not very knowledgeable.
Data from Tony who repairs these printers indicates that there are
pretty much equal clogs from OEM and non-OEM inks.
Click to expand...
Tony is a staunch member of the AfterMarket Club. Belief in everything
he says has a bias and is questionable.
Arthur Entlich, from
what I have seen in his posts, is pretty much an expert on Epsons and uses
them with both OEM and non-OEM inks.
Click to expand...
Art is knowledgeable but as far as the AfterMarket club he is only a
"card carrying member." And he did say that in the case of Epson
pigmented inks the user is probably better off using Epson inks. And
now with the new Ultrachrome inks that probably hold double. But I am
sure that some sleezeball will try to sell a no name and say it is
compatible. These sleazy vendors need to be put in check and you are
not will to do this forcefully.
He has not reported substantially more
problems with non-OEM inks. I appreciate that you know about the two
printers you use, but I would rely on people with hands-on experience for
Epson information.
Click to expand...

I know about a lot of cameras and I do not use them. I know that a lot
of computers are crap and I do not use them. I know a lot of
restaurants are lousy and do not eat in all of them. And I can tell
that a lot of people have a bias and do not know all of them.
 
while this isn't really on the original topic, it may be of use to
some...

I am investigating a few different cleaning fluids for my suite of
Epson printers. The main reason is that not all are in continuous
use, but when we need them, they must work within a reasonable amount
of time. And, we are not in the habit of making throw-away prints to
keep the heads going.

The reason I bring this up is that it may solve many problems... the
idea is to soak the 'sponge' in the dock with cleaning fluid and let
the heads sit over night. I admit I don't know the actual terms for
the parts, but it shouldn't be hard to figure out. The trick, then,
is to use just enough fluid in a clean sponge to break up the clogs
without using so much that the head is damaged. After soaking, run a
few cleaning cycles.

This appears to work with both Epson and 3rd party inks, but I highly
recommend *careful* testing on your own. We've done this on two
9600s, two 2200s, a 7600 and seen it done on a 4000. None had
problems.
 
oh yeah... the fluids I've tried are about $35US/litre. Kind of
expensive, but we only use 1/2 oz or so at a shot. That lasts quite a
long time. My current source is a local vendor with no web site, but
I'm sure a little time w/ Google will get the needed information on
supplies.
 
Lokki.
What about Isopropanol? It evaporates fast, leaves no film or residue,
available in fluid or aerosol form - and the fumes send ya (pure
alcohol) and don't attack plastics.

Since mine is crap anyway I tried it on mine, sure did get all the
ink off but it didn't cure the fault. I was saying elsewhere that
having the complete detailed service manual I removed the tank
holder with the head intact and noted the ink weeping, not dripping,
not running but weeping from the head trim that clamps the head to
the base.

I still ended up with the same ol' print problem, which seems to get
worse as I up the print quality. so it either the nozzles, the head
chamber, or the sealing.

One common problem more so with the C80 series is the waste pump tube
becoming detached - but not in my case..!

Davy said that.
 
I think that tech is wrong at Epson. I am sure they strongly recommend
Epson cartridges but it doesn't void the warranty if you use aftermarket
ink. Call and ask someone else.
 
Safetymom123 said:
I think that tech is wrong at Epson. I am sure they strongly
recommend Epson cartridges but it doesn't void the warranty if
you use aftermarket ink. Call and ask someone else.
Click to expand...

Duh!

I do belive Miss Perspicacia Tick understands. ;-)
 
Let's explore the term OEM a little more shall we.

I have been building and upgrading my own PC's for several years now.
Whenever I buy a new component I always try to buy an OEM model. So exactly
what is it that I get? It is not a third party or compatible product, but a
component built by an original equipment manufacturer, and then sold on via
a third party distributor.
Usually the component comes in plain packaging with no manual or "free
software", other than that it is exactly the same product as the genuine
resale product.

I have never purchased an OEM product that was made by a third party
manufacturer.

I'll agree that in a lot of cases the Brand name is not the manufacturer,
but in all cases that I have ever come accross, an OEM product is the same
product as the genuine product, but packaged for bulk buy rather than
resale.
 
measekite said:
After seeing all of these headaches with Epson printers I am glad I did
not get one.
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You should join a few of the printer / digital photography forurms, and see
all the problems people are having with Canon printers.....
 
Ivor said:
You should join a few of the printer / digital photography forurms, and see
all the problems people are having with Canon printers.....
Click to expand...
About 1 Canon for every 20 Epsons. And that is jsut a rough count.
 
Jon O'Brienwrote:
You've proved that your C62s clogged, which is not the same thing.

For the Nth time: many people have used Epson inkjet printers for years
without having more than the occasional blockage which is easily cleared
by running a head cleaning cycle. I'm one of them.

Davy replies:
Proves it beyond a shadow of a doubt, you like to quote but without
Click to expand...
any explanation so what is not the same thing....?
Is a head clog not an head clog then, yes I agree there's alot of
Click to expand...
Epson's about and don't have the trouble that I HAVE EXPERIENCED, but
there are complaints about Epsons clogging and not just C62's you only
need to look around
T he problems arose using GENUINE EPSON INK's so am I right again in
Click to expand...
saying that original inks are as liable to clog than any other ink? So
what is not the same then?
 
Oh, now I understand what you are complaining about Davy.

You think that when you get a warranty replacement item, the warranty
starts all over again? Well, let me see, you buy a new car, and the
computer in it fails at 20,000 miles into your second year. Do you
think the whole car now starts with a new warranty as if it was a new
car? Or that, the computer in the car now gets a new 36 month 40,000
mile warranty?

Epson, rather than repairing your printer, which might takes weeks to
do, and does an over the counter exchange. Often it is someone else's
printer that was repaired which you will get. Just like your printer
should have been repaired and provided to someone else, rather than
tossed in the bin.

So, in effect, they fixed "something" since the whole printer wasn't
dysfunctional, only one or a few parts. Just like the car, your printer
continues to have the remainder of your warranty, usually if your
printer is almost out of warranty and it is repaired they give a 90 day
warranty even if the printer is out of warranty.

VERY few companies provide a new warranty when they repair or replace a
product. It is a continuation of your previous warranty.

Have you not dealt with warranty services before?


Art
 
I believe Epson US's head offices are still located in Torrence
California, but you got the right country! ;-)

Art


Kevin wrote:
 
One more thing that may explain part of this disagreement.

Epson has admitted there has been a large problem with counterfeit ink
cartridges that they themselves cannot detect from the outSide box are
not their own.

If Epson can't tell without opening the cartridge or examining the ink,
how can anyone be positive they have an Epson cartridge? Any smaller
store that buys through a jobber, my have non-epson "Epson" cartridges.


Art
 
This post certainly brought a lot of waffle out, but for most sane people
the Original Equipment Manufacturer sure means, The Manufacturer who
Originally made the Equipment. The bulk buyers are just firms who Mod them
and rebadge them..J
 
Davy,

100% IPA will attack many poly plastics, iirc. Storebought stuff (here
in the US) is generally 91%, and seems to be pretty kind to most
surfaces. I haven't thought about it much, but I don't see why it
wouldn't work to remove ink. The cleaning fluids we are using tend to
have small amounts of glycerin and a lower vapor pressure so they
don't evaporate as quickly.

I'm a little hesitant to try it, though, as the thinner IPA might wick
(capillary action) into the ink well - not sure about that, though.

aside - I see you are in Manchester. I'm guessing you *don't* work for
the AWE, given this recent article:

http://www.manchester.gov.uk/news/2005/april/nuclear.htm

:)
 
lokki said:
Davy,

100% IPA will attack many poly plastics, iirc. Storebought stuff (here
in the US) is generally 91%, and seems to be pretty kind to most
surfaces. I haven't thought about it much, but I don't see why it
wouldn't work to remove ink. The cleaning fluids we are using tend to
have small amounts of glycerin and a lower vapor pressure so they
don't evaporate as quickly.

I'm a little hesitant to try it, though, as the thinner IPA might wick
(capillary action) into the ink well - not sure about that, though.
Click to expand...

I use IPA from my local chemist (92% I think) for general cleaning inside
and outside my printers and it hasn't attacked any of the plastics.

For cleaning the nozzles and under the heads I follow Art's recipe for Epson
printers and it works brilliantly.

Mike
 
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