Considering the amount of time you've spent on this BestBuy Beauty, have you
considered saving all the data you currently have on the computer to a CD or
flash drive then get out the recovery CDs?
When it's rebuilt, uninstall the McAfee or Norton's and get AVG or ClamWin
to install. I use NOD32 and so far, it's done great for me. Download them
first
http://free.grisoft.com and have it ready to install before going
online.
I work on computers for a living and believe me, that puppy would have had
the recovery CDs out in a heartbeat if it were brought to me. Saves time,
saves money, saves headaches.
Over the past several years, I've gotten out the recovery CDs on more HP and
Compaq computers and when finished setting it up, they've yet to have
problems with them.