<Copied from my post on alt.legal.moderated>
Xperian Plus, P4 3.06gHz, 1024 RAM,17" TFT screen from Higrade Computers,
(
www.higrade.com) This model has now been discontinued looking the site, as
there is only the earlier 15" model available
http://www.higrade.com/nqcontent.cfm?a_id=3261. A picture of my model can
be seen here:
http://www.talkingpix.co.uk/ArticleXperian.html
Repair 1 - From the moment it came out of the box the first time I knew it
was going back as there was piece of grit/dirt between the screen and the
glass front. Then within minutes of first setting it up (registering XP
etc) it started crashing and was guaranteed to crash within moments of
accessing the Media Center function. The motherboard & CPU were supposedly
replaced
Repair 2 - Within 30 minutes of use after it's return, the machine switched
off without warning - no errors, no reboot - just off. This happened
continuously and even while I was in the BIOS looking for a possible answer,
therefore it was not software related.
Repair 3 - after tolerating the continual crashing for a couple of months
(by now I was using my old beige box which I had upgraded to 2.8gHz ,90% of
the time) the TV card failed - no picture, only sound using aerial or
composite inputs. This was replaced. It was during this repair that I
asked them to look at the temperature of the system and was told in the
engineer's report that this was normal. The TV card was replaced.
Current situation<*> like I stated is that the PC struggles to boot in a
variety of ways - no picture at all, BIOS error, hard drive error, freezing
while Windows loads and if I'm lucky enough to get into Windows, crashing
with minutes. Sometimes the USB mouse will not function, sometimes the
network card is not recognised - I find myself laughing in a perverse way
when a new fault crops up!!
All of these faults have either occurred without a single additional
software installation or re-occurred when the system has been restored to
factory settings using the backup DVD supplied and also before any internet
access has been attempted (Windows Firewall is enabled in the factory
settings and I have an external router with built-in firewall protection)
As you will see from the pictures in the link above, the Xperian has a very
small footprint and because of this, my system has around 18 inches
clearance behind it. I'm sure this is more than adequate!
Like I said above, this model has been discontinued judging by the website's
lack of info on it. Being cynical, the fact that an earlier lower spec
model is still available whereas references to mine have been wiped from the
site, leads me to suspect that there was an inherent problem with the
specification.
From what you've read, wouldn't you be inclined to want to cut your losses
and reject it?
<End of copied text>
Since posting on here and alt.legal.moderated I have sent a recorded
delivery letter to the company, demanding a full refund and am awaiting
their response (and probable refusal!).
I understand where you are all coming from when you talk about re-seating
heatsinks and whatever, but as this system is under a 3yr warranty, my
meddling inside would surely invalidate this (although I have been sorely
tempted!!)
Thanks for all the replies anyway, and I'll see where my refund request gets
me.