S
Steve Cochran
Well, this week may be particularly bad. I got LOTS of orders. <G>
I figure I get at least $5 for each copy of Norton sold.
steve
I figure I get at least $5 for each copy of Norton sold.
steve
Sandi - Microsoft MVP said:This week? You're an optimist. They've been causing problems for years.
--
__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org
Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx
PA Bear said:One of several [censored] Norton sagas in the past week! <grrr>
Hi Sandy,
http://aumha.net/viewtopic.php?t=13727
There's a bit of a Norton saga on this thread which ended with a
re-install of XP. So, problem is now resolved albeit without knowing
exactly what caused it. I had already replaced the msvcrt.dll file and
deleted all other copies. Unfortunately it didn't resolve it.
Anyhow, many thanks for your help on this.
Kind regards
ncpl
:
Go back to the original advice. Replace the likely corrupted file.
Start, run, msconfig. Select 'expand file'
Type the name of the file in the 'file to restore' window. Hopefully
you will not need to enter any more information than that.
--
__________________________________________
Sandi's Site has changed - for instructions on how to
find old URLs, go here:
http://msmvps.com/spywaresucks/archive/2005/05/14/46971.aspx
Hyperlinks used to ensure advice is current
Sandi - Microsoft MVP since 1999
http://inetexplorer.mvps.org
Visit the Internet Explorer Community
http://www.microsoft.com/windows/ie/community/default.mspx
Further update....
Have followed some fixes kindly supplied by Jim E via the HJT log.
However,
problem still persists.
Kind of stuck to know what to do next.
advice appreciated
ncpl
:
Just a quick update:-
I've posted details on aumha and swi forums and re-run all the
shredder, adaware apps etc.
Today, the error log send to MS actually returned with an Online
Crash Analysis regarding add-ons. I have followed the workarounds
and also disabled the 3rd party browser extensions. No
improvement
I haven't had any feedback yet regarding the HJT log.
Any other avenues to explore would be really appreciated.
Best regards
ncpl
:
When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred
tool
to use. It will help you to both identify and remove any
hijackware/spyware.
**Post your files to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or
http://aumha.net/viewforum.php?f=30 for expert analysis, not
here.** --
~PA Bear
ncpl wrote:
PA,
I have now followed all the links and run all recommended apps
for ad and
spyware removal. A few things were found and removed.
Problem is not resolved though.
What else can I try ?
Many thanks
Nick
:
2. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
ncpl wrote:
It occurs immediately when I either press ctrl c or use
the
edit/paste
menu. In OE I've been creating a new mail (blank),
entering
just 5 or 6
characters, highlighting them and trying copy. In IE I
just have to
select some text, press ctrl C and crash.
What is the recommendation for hijackware ?
many thanks
Nick
:
I think you'll find the problem is being caused by
hijackware.
When you "use CTRL+C" in IE or OE, when exactly does the
crash occur,
when you use that key combination? When you try to
paste
(CTRL+V) it
somewhere? How much data are you copying?
What are your settings here?...
IE Tools>Internet Options>Security>[zone*]> Custom >
Miscellaneous >
Drag and drop or copy and paste
* Restricted Sites is default for OE6 in WinXP.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
ncpl wrote:
I have uninstalled the yahoo toolbar....no effect.
I found 13 files for msvcrt.dll in various places and
renamed them all
except the one in the system32 folder.
The link for dll libraries tool is for win98. Is this
correct ? Problem is with XP Pro.
Version of msvcrt.dll installed is 7.0.2600.2180 which
seems to belong to SP2. If it is corrupted, how do I
replace it ? I don't really know what the reference to
system file checker/msconfig is.
I get the feeling we may be getting closer
though....thanks for your
continued support
best regards
Nick
:
Corrected link for KB192123:
http://support.microsoft.com/?kbid=192123 --
~PA Bear
Sandi - Microsoft MVP wrote:
<Program> Causes Invalid Page Fault Error in
Msvcrt.dll (Q192123)
http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q192123
Also make sure you do not have more than one copy
of msvcrt.dll installed on your system - rename
any
*not* in c:\windows\system.
Check that the version you have installed is
correct as per this
link. It is possible another programme has
replaced
the correct version of the DLL with a bad copy or
incorrect version.
http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?
It has been reported that replacing msvcrt.dll
using System File
Checker/MSCONFIG has fixed the problem for some
users.
Yahoo Companion is known to cause this error
sometimes. Instructions on uninstalling here:
How to Uninstall or Turn off the Yahoo! Companion
Browser Toolbar
(Q303047)
http://support.microsoft.com/default.aspx?scid.....kb;EN-US;Q303047
PA Bear,
Many thanks. Have tried the long shot. No joy.
Still crashes.
Will look into the hijackware next
1. Longshot: Reinstall Windows 5.6 Scripting
Engine:
http://www.microsoft.com/downloads/...43-7E4B-4622-86EB-95A22B832CAA&displaylang=en
2. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
--
ncpl wrote:
Appname: msimn.exe
AppVer: 6.0.2900.2180
Modname: msvcrt.dll
Modver:7.0.2600.2180
offset: 00037fd4
We need more information about the crash.
There will be a details button or
hyperlink. Use it and provide more
information about the error message - we
need to know what modules (files) are
involved in the crash.
In either app, if i use 'ctrl C', the
app
will terminate and a message
sends
to MS.
This is becoming a real pain. I'm not
sure what to try and re-install or how.
I'm on XP Pro SP2. The problem doesn't
exist with other apps e.g. Word.
I've also posted in the OE area and have
followed a few support trails but
nothing
seems to fit the things that i'm seeing
.
Help much appreciated.
Nick