Computer won't sleep; wakes up almost immediately

[Guest]

I just purchased a new hp computer, and I'm having problems getting the
computer to sleep. It will go to sleep, but wakes up on it's own, sometimes
almost immediately after I put it to sleep. I know this is a problem with
Vista. I have spent hours on the phone with HP, trying to get a fix. They
have had me download new keyboard drivers, and restore my computer to an
earlier date, but nothing has worked. I disabled my screen saver, and turned
off all IM's and other programs that are connected to the internet (in case
it was one of those programs interferring with the sleep function). NOTHING
HAS WORKED! Does anyone out there know what causes this and if there is a
fix? Microsoft is no help!!

 

[R. McCarty]

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by default
not set to enter a low power state. This is the opposite from Windows XP.
You will need to open the details box for each one in Device Manager and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure it's
not set to "Awaken the PC on activity". It's usually found in the Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

 

[Guest]

It is an AMD.

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by default
not set to enter a low power state. This is the opposite from Windows XP.
You will need to open the details box for each one in Device Manager and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure it's
not set to "Awaken the PC on activity". It's usually found in the Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

 

[Guest]

Where do i find the USB Root Hubs?

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by default
not set to enter a low power state. This is the opposite from Windows XP.
You will need to open the details box for each one in Device Manager and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure it's
not set to "Awaken the PC on activity". It's usually found in the Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

 

[R. McCarty]

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

 

[Richard Urban]

Take it back to the place where you purchased it. Tell their service desk to
put the computer to sleep. When they can't do it - demand a new one.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

Did it all. Still wakes up. Maybe it is a program I have installed,
although I don't know what it could be. This is sooooo frustrating!
Microsoft won't help, because Vista came on my computer, and HP, doesn't know
what they are doing (beside the fact that I'm speaking to someone in India
that I can hardly understand!!!). Thanks for trying to help anyway.

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

Where do i find the USB Root Hubs?

 

[R. McCarty]

Sorry I wasn't able to provide a "Solid" answer. Fixing Sleep and
Low Power states ( Hybrid Sleep ) are difficult. Hopefully, your HP
will get a BIOS firmware update eventually that may help. One last
question - Do you use an Optical mouse and if so what type of pad
or surface is it resting on ?

Did it all. Still wakes up. Maybe it is a program I have installed,
although I don't know what it could be. This is sooooo frustrating!
Microsoft won't help, because Vista came on my computer, and HP, doesn't
know
what they are doing (beside the fact that I'm speaking to someone in India
that I can hardly understand!!!). Thanks for trying to help anyway.

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

Where do i find the USB Root Hubs?

:

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in
their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by
default
not set to enter a low power state. This is the opposite from Windows
XP.
You will need to open the details box for each one in Device Manager
and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure
it's
not set to "Awaken the PC on activity". It's usually found in the
Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

I just purchased a new hp computer, and I'm having problems getting
the
computer to sleep. It will go to sleep, but wakes up on it's own,
sometimes
almost immediately after I put it to sleep. I know this is a
problem
with
Vista. I have spent hours on the phone with HP, trying to get a
fix.
They
have had me download new keyboard drivers, and restore my computer
to
an
earlier date, but nothing has worked. I disabled my screen saver,
and
turned
off all IM's and other programs that are connected to the internet
(in
case
it was one of those programs interferring with the sleep function).
NOTHING
HAS WORKED! Does anyone out there know what causes this and if
there
is a
fix? Microsoft is no help!!

 

[Guest]

I have thought about that, but it took me a week to get all my programs
reloaded onto the new computer, and get it set up the way i want it. It is a
Vista problem. I've seen several postings about the same problem here. HP
has tried to help, but it is not their system. Microsoft needs to find a
fix for this, and they should offer support for Vista until they work all the
bugs out. Of course, when you are as big as they are, and practically have a
corner on the market, I guess you can do anything you want!! They really
psssss me off (sorry)..

Thanks anyway

 

[Richard Urban]

My computer won't go to sleep and I "know" it's a hardware problem.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Guest]

I do use an optical mouse, which is wireless. I tried switching to the
corded mouse that came with the computer, which is a roller-ball mouse, and I
still had the problem, so I guess it isn't that.

Sorry I wasn't able to provide a "Solid" answer. Fixing Sleep and
Low Power states ( Hybrid Sleep ) are difficult. Hopefully, your HP
will get a BIOS firmware update eventually that may help. One last
question - Do you use an Optical mouse and if so what type of pad
or surface is it resting on ?

Did it all. Still wakes up. Maybe it is a program I have installed,
although I don't know what it could be. This is sooooo frustrating!
Microsoft won't help, because Vista came on my computer, and HP, doesn't
know
what they are doing (beside the fact that I'm speaking to someone in India
that I can hardly understand!!!). Thanks for trying to help anyway.

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

Where do i find the USB Root Hubs?

:

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in
their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by
default
not set to enter a low power state. This is the opposite from Windows
XP.
You will need to open the details box for each one in Device Manager
and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure
it's
not set to "Awaken the PC on activity". It's usually found in the
Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

I just purchased a new hp computer, and I'm having problems getting
the
computer to sleep. It will go to sleep, but wakes up on it's own,
sometimes
almost immediately after I put it to sleep. I know this is a
problem
with
Vista. I have spent hours on the phone with HP, trying to get a
fix.
They
have had me download new keyboard drivers, and restore my computer
to
an
earlier date, but nothing has worked. I disabled my screen saver,
and
turned
off all IM's and other programs that are connected to the internet
(in
case
it was one of those programs interferring with the sleep function).
NOTHING
HAS WORKED! Does anyone out there know what causes this and if
there
is a
fix? Microsoft is no help!!

 

[R. McCarty]

I was thinking more in the way of vibrations or instability on the surface.
You might try to put it to sleep and turn the mouse (Wireless) upside
down on a towel or something to cushion it. Is this Wireless mouse a
Logitech brand and if so - did you install SetPoint 3.3 for Vista ?

As Richard said there are many issues with Sleep using Vista. Strange
thing is my Sony Notebook uses all forms of Sleep/Hibernate and I've
never had a single issue with wake-up/resume.

I do use an optical mouse, which is wireless. I tried switching to the
corded mouse that came with the computer, which is a roller-ball mouse,
and I
still had the problem, so I guess it isn't that.

Sorry I wasn't able to provide a "Solid" answer. Fixing Sleep and
Low Power states ( Hybrid Sleep ) are difficult. Hopefully, your HP
will get a BIOS firmware update eventually that may help. One last
question - Do you use an Optical mouse and if so what type of pad
or surface is it resting on ?

Did it all. Still wakes up. Maybe it is a program I have installed,
although I don't know what it could be. This is sooooo frustrating!
Microsoft won't help, because Vista came on my computer, and HP,
doesn't
know
what they are doing (beside the fact that I'm speaking to someone in
India
that I can hardly understand!!!). Thanks for trying to help anyway.



:

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

Where do i find the USB Root Hubs?

:

Hibernate issues - Not an unheard of problem with Windows Vista.
Good
luck with HP phone support. Knowing them, they used every "Trick"
in
their
"Let's Try This -or This worked before" playbook to help you. They
are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by
default
not set to enter a low power state. This is the opposite from
Windows
XP.
You will need to open the details box for each one in Device
Manager
and
change it's default Power configuration to "Allow Windows to turn
this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure
it's
not set to "Awaken the PC on activity". It's usually found in the
Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

I just purchased a new hp computer, and I'm having problems
getting
the
computer to sleep. It will go to sleep, but wakes up on it's
own,
sometimes
almost immediately after I put it to sleep. I know this is a
problem
with
Vista. I have spent hours on the phone with HP, trying to get a
fix.
They
have had me download new keyboard drivers, and restore my
computer
to
an
earlier date, but nothing has worked. I disabled my screen
saver,
and
turned
off all IM's and other programs that are connected to the
internet
(in
case
it was one of those programs interferring with the sleep
function).
NOTHING
HAS WORKED! Does anyone out there know what causes this and if
there
is a
fix? Microsoft is no help!!

 

[Guest]

I may have solved the problem. I guess I will find out when I leave the
computer for a longer period of time. I turned off my cable modem before I
put the computer to sleep, and it slept! (at least it slept longer that it
has been).
With XP I never had to turn my modem off, but if that works, guess I'll keep
doing that.
I'll let you know if that works, when I leave the computer for a longer
time.

 

[Guest]

I think it was the cable modem. When I shut it off before putting the
computer to sleep, the computer doesn't wake up until I wake it up!!

 

[Michael Palumbo]

I think it was the cable modem. When I shut it off before putting the
computer to sleep, the computer doesn't wake up until I wake it up!!

Go into the BIOS and under the power options turn off the "allow NIC to wake
computer". It may be worded differently, but you'll know it when you see
it.

Also, in device manager, find your NIC and make sure it's not set to wake
the system on network activity.

The fact that turning off your cable modem lets your computer stay asleep
tells me that one, or both, of the WAKE ON LAN features, in the BIOS and/or
OS is set to wake the system up when it receives a packet. Your cable modem
is constantly active, dumping packets (usually WHO HAS for MAC/IP ID) on
your NIC and this is what's waking your computer up.

Mic

 

[Scott]

I've almost *never* gotten my current box* to sleep properly. The
previous one was never a problem.

And it's not just a Vista/XP problem. I've run several different
flavors of Linux and one BSD and the problem is universal.

I've tried playing with settings in the BIOS but I don't understand
what half of them (pertaining to sleep/hibernation) mean.





*-The Specs-
Motherboard: ASUS ''A8V Deluxe'' with VIA K8T800 Pro Chipset.
CPU: AMD Athlon 64 3500+ (2.2Ghz)
RAM: 2 GB (2048 MB - 4 x 512) Corsair CMX512-3200C2PRO PC3200 DDR400
with LED indicators.
Graphics Card: EVGA nVidia GeForce 6800 GT - 256 MB RAM
Hard Drives: (4) Maxtor Maxline Plus 7200 RPM SATA - 250 GB each.
DVD Drive 1: NEC 3500A Dual Layer DVD Burner
DVD Drive 2: LiteON Combo Drive (DVD-ROM + CD Burner).
TV Tuner Card: Leadtek Winfast TV200 Expert
Sound Card: SoundBlaster Audigy 2 ZS
Case: CoolerMaster Cavalier 1.

 

[Guest]

I believe I have solved it!
I went to control panel - device manager - Network adaptors
clicked on the first choice under Network adaptors
NVIDIA.....
I went to the Powermanagement tab
un-check - allow device to wake computer

There is even a paragraph on that tab warning about checking the allowing
the device to wake the computer may cause your computer to wake from sleep!!!!

This seems to solve the problem, so that the computer goes to sleep, and
stays asleep, even without turning the broadban modem off!!!!!!!

 

[Guest]

I had already taken care of all the BIOS, and that didn't solve my problem.
I kept looking around for anything that had a power management tab, and I
think I found the root of my problem.
I went to Device Manager, then Network Adaptors. Is this the NIC you are
talking about?
Anyway, when unclicked "allow this device to wake the computer", it seems to
have solved my sleep problem.

(there is even a paragraph on that tab, warning that if you allow the device
to wake you computer, it might wake when you don't want it to.)

If the HP "Professionals" call me back, I will give them this solution!!!!

Thank you everyone. If it weren't for the comments sent to my posting, I
would never have found a solution, (except to turn off the cable modem).

 

[Guest]

try Control Panel - Network Adaptors
find the listing under this that has the Power Management tab and unclick
"allow this device to wake the computer" (there is even a warning on that
tab about this)

It solved my "Sleep" problem

 

[Guest]

This problem was driving me nuts. Your NVIDIA adaptor fix resolved it on my
HP Pavilion. Thanks!!