can't stop xp pro reboot loop

  • Thread starter Thread starter sandy j
  • Start date Start date
sandy j said:
Hi Anna,

thanks for the greatly appreciated, detailed response. i tried to follow
your instructions with the win xp bootable cd i have but received
messages stating some .dll's weren't copied correctly. this is the only
win xp 32 bit cd i have. i do have a win xp 64 bit that i was going to
install after i copied the files i'm trying to retrieve. also, i haven't
had
a chance to download the new drivers i will need for the 64 bit.
if i use the 64 bit so i can follow the instructions you were nice enough
to provide, will that cause a problem?
thanks again for your help


sandyj:
I'm virtually certain that you would *not* be able to undertake a Repair
install of your present XP OS using a Win XP Pro x64 edition installation
CD.

There are times when it's useful to repeat the Repair install of the OS
when the initial undertaking has to be aborted for one reason or another.
We've even found it, i.e., the Repair install, to be successful on a third
attempt after the first two failed.

I suppose it's possible that the XP installation CD you're using has become
defective because of some physical event and that's causing the problem re
the inability to copy certain files from the CD. We've found this to be a
very rare occurrence unless the CD has been physically abused. But it is
possible. If you could get your hands on another CD that is the identical
version of the XP OS edition installed on your PC you could give that a try.

The problem here are those two files which you've indicated are very
important, if not crucial, for you to retrieve. When you undertake
operations such as chkdsk /r or a Repair install, there's a danger that
these processes (when they fail) will cause further corruption of the system
to the point where it becomes harder & harder (if not practically
impossible) to retrieve data from the affected drive. It's something to keep
in mind when one is particularly concerned with (at the minimum) retrieving
data from the system.

That is why we generally recommend at the outset that the user *first*
attempt to retrieve data (if at all possible) by connecting the affected
drive as a secondary HDD in another working system and attempt to access its
data through that means. Or better yet, use a disk-cloning program to create
a clone of the affected drive so that you always have a duplicate copy of
the problem drive to work on.

But you have indicated that you're not comfortable with connecting your
problem drive in another system. Obviously you have another PC at your
disposal. Is there any chance you could simply uninstall the problem HDD
from your desktop machine, install it in a USB external enclosure and simply
connect it to your other PC as a USB-connected device? Then try to access
its contents?

Anyway, the Repair install, needless to say, is not always successful for a
variety of reasons. It may be that the system is so corrupted that the
Repair install simply cannot correct the situation. And it's possible that a
hardware issue may be the cause of the problem you're experiencing. A prime
suspect in this kind of case is the hard drive. It may simply be defective.
You might want to check out the disk by using a HDD diagnostic utility
that's generally freely available from the website of the disk's
manufacturer. The downloaded program will allow you to create a bootable
floppy disk or bootable CD which will test the disk to determine if it's
defective.

Assuming it's not a hardware issue causing the problem and the Repair
install is unsuccessful in the end, you may have no recourse but to simply
fresh-install the OS with the consequent loss of your programs & personal
data.
Anna
 
Hi Anna,

thanks for your suggestion, removing the offending hard
drive and inserting it into an enclosure. i have a enclosure,
but i don't know if the hard drive is compatible. at this
point, if it's compatible, i can't make it any worst. i
have a feeling, the problem is my security software. when
the computer first rebooted, i received error that referenced
the security software and i was on the internet when the
computer went into reboot mode. if that's the case, will i be
able to access anything on the offending hard drive?
thank you again for taking so much time to give such detailed
responses.
 
sandy j said:
Hi Anna,

thanks for your suggestion, removing the offending hard
drive and inserting it into an enclosure. i have a enclosure,
but i don't know if the hard drive is compatible. at this
point, if it's compatible, i can't make it any worst. i
have a feeling, the problem is my security software. when
the computer first rebooted, i received error that referenced
the security software and i was on the internet when the
computer went into reboot mode. if that's the case, will i be
able to access anything on the offending hard drive?
thank you again for taking so much time to give such detailed
responses.


sandyj:
Well, all you can do is try. As you say no harm should come to the data on
the drive even if you're unsuccessful in accessing its data while it's
connected as a USB device in an external enclosure. I assume the enclosure
you're referring to is a USB external enclosure.

Whether you will be able to access the drive's data you won't know until you
try it. Naturally this will not solve your problem of resurrecting the disk
so it's a bootable, functional drive once again. But I'm sure you understand
this. Hopefully at the minimum you'll be able to access the folders/files
that are important to you and copy them to some removable media, e.g. CD,
flash drive, etc.

Let us know how things turn out.
Anna
 
Hi Anna,
i guess you thought i'd fallen into the bermuda triangle. i opened the pc
cabinet, and decided against removing the hard drive and trying it in a
enclosure (it looks like there's 3 hard drives in this thing, in addition to
the dvd, cd burner and misc other things. i took it to a repair shop, and
was told i had multiple viruses (over 900 viruses, malware, and spyware). i
don't know how that's possible, i run ad-aware almost everyday, and
periodically run spy-bot, and apparently mcafee isn't all it's cracked up to
be. anyway, the gremlins are suppose to be gone (i just got it back an hour
or 2 ago). my xp prof, 64 bit is now installed, so now there's no question
that i'm legal. now to download the 64 bit drivers.
again, thank you very much for all your help.
 
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