SWI Forum:
Did you read SWI's FAQ before posting? Your post certainly doesn't look
like it conforms to their requests so don't be surprised if your post is
ignored.
<QP>
Please read this entire post carefully before doing anything else. Pay
particular attention to the rules in bold. <snip> Please be patient.
Your post may be answered immediately or may take several days. This is
an extremely busy message board and only specially-trained volunteers
can answer most of the questions. If your post has not had a reply
after three days, post a reply to
http://forums.spywareinfo.com/index.php?showtopic=23284 to draw
attention to it. It may simply have been overlooked among all the other
hundreds of posts made here every day.
http://forums.spywareinfo.com/index.php?showtopic=227
</QP>
Castle Cops Forum:
See the reply to your post:
http://castlecops.com/t127634-Can_you_verify_my_HijackThis_log_is_clean.html
--
~PA Bear
Trixie wrote:
PA Bear,
Okay PA Bear, I feel like the horse being led by the carrot...I REALLY
want
the carrot. Yes, I have read both of the guidelines, I have also
tried very
hard to wade my way through all of the recommendations listed in the
SpywareInfo guide. It is very difficult understanding everything, let
alone
making the fixes. I am not a novice to computers, but I do have to
admit that I have not kept up with the virus/spyware field and I need
help. I am
trying to be patient and your help (in addition to the others who have
responded) is GREATLY, GREATLY appreciated. Still, I really want the
carrot.
Trixie
:
I see the several problems, even in your second log which you
posted to Castle Cops:
http://castlecops.com/t127634-Can_you_verify_my_HijackThis_log_is_clean.html.
Did you read
http://castlecops.com/t102301-Hijackthis_Guidelines_Read_Before_Posting.html
before posting there? If your post isn't answered here in 5+ days,
see
http://castlecops.com/t72484-If_your_log_is_unhandled_five_days_after_posting.html.
Append your first SpywareInfo post
http://forums.spywareinfo.com/index.php?s=c2f333bff336324b8a7aeb922aeb3a35&showtopic=51671
with the newer log (Scan saved at 10:41:35 AM, on 7/13/2005) which
you posted to Castle Cops. Did you read
http://forums.spywareinfo.com/index.php?showtopic=227 before posting
there?
If your posts here aren't answered in 3+ days, see
http://forums.spywareinfo.com/index.php?showtopic=36480.
Be patient. There simply aren't enough volunteers to go around to
answer all posts in a timely manner. Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
Trixie wrote:
PA Bear,
My first post was on (Trixie):
http://forums.spywareinfo.com/index.php?showforum=28
My newest post (after I cleaned it up some myself) was on
(Trixie1):
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
Trixie
:
Can you post the URL for the forum thread to which you've
posted your HijackThis log, Trixie?
As to (finally) (re)installing, SP2, yes, you want to close
everything save (Windows) Explorer before installing SP2.
Remember to visit Windows Update after installing SP2 for
post-SP2 patches/updates you may need.
More:
Installing WinXP SP2
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2getinstall
Are You Ready for WinXP SP2?
http://www.microsoft.com/windowsxp/sp2/preinstall.mspx
What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx
Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto
Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot
WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed
Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm
WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm
The hard disk space requirements for Windows XP Service Pack
2
http://support.microsoft.com/default.aspx?kbid=837783
Installing WinXP SP2
http://aumha.net/viewforum.php?f=45
Order WinXP SP2 on CD!
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
Trixie wrote:
PA Bear,
I have now loaded MSN Messenger V7 and it works fine. I have
still not received any response on my HijackThis log but am
working my way through it myself. I am still nervous about
attempting to install SP2... Once I have a clean HijackThis
log, I can install SP2 provided my anti-virus software is not
running, right?
Trixie
:
...SP2 has obviously degraded my computer in
ways I don't know how to fix...
IMHO your machine had already been degraded by hijackware
before you installed SP2. Installing SP2 just made evident
what had been previously hidden. Once you get the machine
clean, you should be able to download/install SP2 via
Windows Update and sign in using MSN Messenger.
BTW you should be running MSN Messenger v7.0.0813 now. The
version you have is vulnerable to hijackers!
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
Trixie wrote:
PA Bear,
Rhanks for your suggestion. I have run the HijackThis
program and have posted my log. I am still waiting for a
response. The log looked okay to me. I have been
running Spybot regularly. Another problem I have found
(I don't know if it is related to my not being able to
download SP2) is that I can no longer sign in to MSN
Messenger 6.2. I attempt to sign in, the "signing in..."
message comes up and then after about 30 seconds, returns
to the Sign In screen. SP2 has obviously degraded my
computer in ways I don't know how to fix... Any
suggestions would be helpful.
Trixie
:
The #1 cause of problems after installing SP2 is
hijackware that was present on the machine prior to the
install. Before installing SP2 again, run a /thorough/
check for hijackware, including posting your HijackThis
log to an appropriate forum: Do *not* install SP2 until
an expert has given your HijackThis log a clean bill of
health.
Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
When all else fails, HijackThis
(
http://aumha.net/downloads/hijackthis.zip) is the
preferred tool to use. It will help you to both
identify and remove any hijackware/spyware. **Post your
files to
http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or
http://aumha.net/viewforum.php?f=30 for expert
analysis, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security
Trixie wrote:
Bruce,
Yes, my anti-virus was running when I installed SP2.
I unloaded SP2 and returned my system back to its
previous state. I then turned off my anti-virus plus
my firewall protection and began to use the automatic
download of SP2. The download stopped halfway through
and hung. I was then left with quite a mess to clean
up. I have now removed the partial SP2 download and
once again returned my system back to its original
state. Should I use the automatic download feature of
SP2? Any ideas?
Thanks,
:
Was your anti-virus running when you installed SP2?
It should be turned off
when downloading any Windows Update for a clean
install. I would suggest you remove SP2, make sure
all is back to normal, and then reinstall it with
your A/V off.
How to remove SP2:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350
Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~
in message
Okay, I may be a late bloomer in FINALLY
installing SP2 on my Windows XP system but I was
afraid my system would have problems...
I now cannot open my IE. I can, however, open
and use Mozilla fine. I also
cannot open any emails (not the attachments) from
Outlook Express, the window
just goes away. When bringing up IE, the window
opens and gets to "Web site
found. Waiting for reply" and then the entire
window disappears. I have
spent a lot of time running the regsvr32 repairs
and I still have the problem.
