Cannot Install DirectX

  • Thread starter Thread starter Dan
  • Start date Start date
D

Dan

Hello,

I'm running Vista 32bit Home Premium on a new PC. I can't install DirectX,
depite the file coming from the microsoft website and going through the whole
GenuineCheck validation process successfully.

Trying to run DirectX I get this messageInstalling Components part:

'A cabinet file necessary for installation cannot be trusted. Please verify
the Cryptographic Services are enabled and the cabinet file certificate is
valid.'

So it can't trust something from its own website? Extremely frustrating.

If anyone has any ideas, I'd be grateful.
 
Hello,

I'm running Vista 32bit Home Premium on a new PC. I can't install
DirectX, depite the file coming from the microsoft website and going
through the whole GenuineCheck validation process successfully.

Trying to run DirectX I get this messageInstalling Components part:

'A cabinet file necessary for installation cannot be trusted. Please
verify the Cryptographic Services are enabled and the cabinet file
certificate is valid.'

So it can't trust something from its own website? Extremely
frustrating.

If anyone has any ideas, I'd be grateful.
Click to expand...

Do you have cryptographic services enabled in the services list. If you do
then I would just right click the file and select run as administrator so
long as you are sure the file is legit.
 
Gumby said:
Do you have cryptographic services enabled in the services list. If you do
then I would just right click the file and select run as administrator so
long as you are sure the file is legit.
Click to expand...

Hi there,

Thanks, but no luck. Cryptographic services enabled and I have tried running
as an administrator. Same result.
 
Hi there,

Thanks, but no luck. Cryptographic services enabled and I have tried
running as an administrator. Same result.
Click to expand...

Odd, never heard of this before. Only guess is that the CAB file got
corrupted during download. I assume you're running DXWEBSETUP.EXE which
downloads the files you need and installs them, right?

You might want to clear your temp files, if a corrupted CAB file is on
your system and the DXWEBSETUP program doesn't try to re-download the
file, it'll just keep having this same problem. Clearing out those files
then running DXWEBSETUP again may help.

Right-Click your C: drive from Computer window and choose properties.
Click Disk-Cleanup

Make sure Temporary Files are checked and follow the prompts to delete
said files.

Try running DXWebSetup.exe again. You might want to download the file
from Microsoft.com/directx, just in case.

If that does not help I have no ideas other than to wait here for help,
or go to Microsoft.com and put in the error message into the search bar.
See if there's a kb article about this message.
 
These unofficial websites are scary places to get updates from,
especially system components and drivers. You really have no idea what
you are actually installing here.
Click to expand...

The site I provided is legit. The directx file I linked to is digitally
signed by Microsoft. I downloaded Vista SP1 and XP SP3 from there too and
they are also legit files. The site is safe.
 
I just recieve a brand new XPS M1730 RUnning Vista Ultimate and I'm having
the same issues. I have tried all that has been suggected here and more. Any
help is appreciated.
 
Chuck Walbourn said:
This error indicates that either the .CAB files inside the package are
corrupt, or the local system's Cryptographic service is misconfigured in
some way.

Have you tried the DirectX Web Installer? This should ensure the problem is
not due to corrupt files, unless you are actually having hardware failures
(like a bad hard disk) causing this problem.

http://www.microsoft.com/downloads/...38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en

--
Chuck Walbourn
SDE, XNA Developer Connection

This posting is provided "AS IS" with no warranties, and confers no rights.
Click to expand...
 
"This error indicates ..." the obvious. As I said "I have tried all that has
been suggected here and more"

I have downloaded the Web version .. the complete package ... all result in
the same. They either fail to install or give you an immediate "install
complete". and notthing is there.

If extracted the CABs and viewed them ... they appear fine.

Yes the Cryto service is up ... I'v have tried building a certificate for
these files ... doesn't work.

I'm pretty sure this is a bug introduced into vista recently. I have heard
success stories on this before April.

Thanks for ur fast reply

Richard
MS MVP since 1996 .. System Internals Software Developer
 
Send me your %WINDIR% + "Logs" file DirectX.log offline.

I just tried it on my Windows Vista Ultimate X64 machine and it ran fine.

--
Chuck Walbourn
SDE, XNA Developer Connection

This posting is provided "AS IS" with no warranties, and confers no rights.
 
I'll send you the logs, but there wil be nothing in there, I suspect, I can't
install Direct X 9.xc ... from any method. I am running a new Brand New DELL
XPS M1730 Maxed out ... Vista Ultimate (32bit) ...

If I run the same source installs on my DELL XPS 710 ... no problem

Will send them to you tomorrow ...

Thanks again for your attention ,,,, u may be the very source to this issue
that has effected many users in the last 60 days.
 
"Send me your %WINDIR% + "Logs" file DirectX.log offline" need ur email
address .. u got mine
 
Hiya Chuck .. email returned that I sent you ... her are the bottom view
lines of the directx.log. Let me know if u also would like the errorlog.
:

5/28/08 08:02:01: dsetup32: === SetupForDirectX() start ===
05/28/08 08:02:01: dsetup32: Mar 5 2008 15:45:01
05/28/08 08:02:01: dsetup32: SetupForDirectX(): query dxsetup command:
result = 2.
05/28/08 08:02:01: dsetup32: DXSetupCommand = 0.
05/28/08 08:02:01: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0
05/28/08 08:02:01: dsetup32: Installing on Windows 6.0.6001
05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanese == 0
05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanNec == 0
05/28/08 08:02:22: dsetup32: IsIA64(): not IA64.
05/28/08 08:02:22: dsetup32: CLR version number = 2.0.50727
05/28/08 08:02:22: dsetup32: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\dxupdate.cab is trusted.
05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Extracting dxupdate.dll from
C:\Windows\system32\DirectX\WebSetup\dxupdate.cab.
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.dll from cab
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.inf from cab
05/28/08 08:02:22: dsetup32: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.cif from cab
05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Loading dxupdate.dll in
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\.
05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanese == 0
05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanNec == 0
05/28/08 08:02:22: dsetup32: IsWow64(): not Wow64 process.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
dxdllreg_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_1_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_1_x64.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_2_x86.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
RGB9Rast_2_x64.cab does not exist.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2902.0_x86.cab...
05/28/08 08:02:22: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2902.0_x86.cab is trusted.
05/28/08 08:02:22: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2902.0_x86.inf from
cab
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:22: dxupdate: CLR version number = 2.0.50727
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2903.0_x86.cab...
05/28/08 08:02:22: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2903.0_x86.cab is trusted.
05/28/08 08:02:22: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2903.0_x86.inf from
cab
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:22: dxupdate: -----
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2904.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2904.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2904.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2905.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2905.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2905.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2906.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2906.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2906.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2907.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2907.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2907.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2908.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2908.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2908.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2909.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2909.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2909.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
MDX_1.0.2910.0_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2910.0_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2910.0_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Feb2005_d3dx9_24_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Feb2005_d3dx9_24_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT_Feb2005_d3dx9_24_x86.cab] is being
installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Feb2005_d3dx9_24_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Feb2005_MDX_x86.MSI does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Apr2005_d3dx9_25_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Apr2005_d3dx9_25_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\apr2005_d3dx9_25_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Apr2005_d3dx9_25_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Apr2005_MDX_x86.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Jun2005_d3dx9_26_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Jun2005_d3dx9_26_x86.cab is trusted.
05/28/08 08:02:23: dxupdate: Extracted file
C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\jun2005_d3dx9_26_x86.inf from
cab
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX
Version: 4.09.00.0904.0
05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency.
05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section
[4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Jun2005_d3dx9_26_x64.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In
Jun2005_MDX_x86.cab does not exist.
05/28/08 08:02:23: dxupdate: -----
05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for
Aug2005_d3dx9_27_x86.cab...
05/28/08 08:02:23: dxupdate: DXCheckTrust(): WinVerifyTrust() failed, error
= 0x80096010.
05/28/08 08:02:23: dxupdate: DXCheckTrust():
C:\Windows\system32\DirectX\WebSetup\Aug2005_d3dx9_27_x86.cab is not trusted.
The file may be damaged. Please check valid certificate is installed and
Cryptographic Services are enabled.
05/28/08 08:02:23: dsetup32: CSetup::InstallPlugIn():
DirectXUpdateInstallPlugIn() failed.
05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0
05/28/08 08:02:23: dsetup32: start finalizing: phase: 0 - 0, total: 0 - 0
05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 3, Steps = 0
05/28/08 08:02:24: dsetup32: Installation ended with value -21 = A cabinet
file necessary for installation cannot be trusted.
05/28/08 08:02:26: DXWSetup: WM_APP_ENDINSTALL
05/28/08 08:02:26: DXWSetup: CDXWSetup::~CDXWSetup()
05/28/08 08:03:12: DXWSetup: CreatePropertySheet() returns -21.
05/28/08 08:03:12: DXWSetup: Deleted file
C:\Windows\system32\directx\websetup\dsetup.dll.
05/28/08 08:03:12: DXWSetup: Deleted file
C:\Windows\system32\directx\websetup\dsetup32.dll.
 
There is something seriously wrong with either your harddisk or your system
generally here. The log shows that some files are validating, while others
are failing.

Try clearing out your %TEMP% directory and your %WINDIR%\System32 or
SysWow64\DirectX\WebSetup directory and retry the websetup.

In fact, I'd recommend you run a harddisk scan to fix errors and checking
for bad sectors first.
 
New DELL XPS M1730 .. bought it a montha ago. I have download the DirectX 9.x
deveral times. No other appications or installs since has failled in anyway.
Hard to beleave that everydownload i have done falls on the same failing
sectors.

Will run a checkdisk ... return with results. BTW ... there are many folks
having the same inssue with the same environment since march ... they just
haven't all found their way here.
 
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