J
Jay Freedman
In truth, MS Marketing has very little to do with the MVP program.
Microsoft's internal organization that deals directly with MVPs is
within the Product Support division. We've had several episodes in
which Marketing tried to get us to be evangelists, and we've resisted
vigorously. And I have, in fact, occasionally recommended OpenOffice,
usually when a poster indicates that cost is a major factor in their
selection.
While we do have some communication with the product developers, our
input on what to add, keep, or drop from the products is only one of a
great many sources -- more than I would care to have to satisfy.
When you hear that an existing feature is "low usage", the usual
source of that information is the Customer Experience Improvement
Program (http://www.microsoft.com/products/ceip/EN-US/default.mspx).
Internally, MS calls this the Software Quality Metrics (SQM). It's a
phone-home monitor that tells MS what features you use. Unfortunately,
a lot of people (especially in corporations) turn it off, either to
minimize network traffic or because of security concerns. That makes
the overall data somewhat suspect, but the relative frequencies should
be fairly trustworthy.
I think Suzanne hinted at something else with the ring of truth. The
white-on-blue display was introduced in Word 6.0 as part of the
"WordPerfect-killer" push (that was also the version with an Easter
egg that showed the green WP monster being crushed by Word icons).
That battle is now so far in the past that MS probably doesn't see any
reason to keep its relicts. If Word 2007 manages to annoy or outrage
enough of its users, though, there may be a new battle on the horizon.
--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
Microsoft's internal organization that deals directly with MVPs is
within the Product Support division. We've had several episodes in
which Marketing tried to get us to be evangelists, and we've resisted
vigorously. And I have, in fact, occasionally recommended OpenOffice,
usually when a poster indicates that cost is a major factor in their
selection.
While we do have some communication with the product developers, our
input on what to add, keep, or drop from the products is only one of a
great many sources -- more than I would care to have to satisfy.
When you hear that an existing feature is "low usage", the usual
source of that information is the Customer Experience Improvement
Program (http://www.microsoft.com/products/ceip/EN-US/default.mspx).
Internally, MS calls this the Software Quality Metrics (SQM). It's a
phone-home monitor that tells MS what features you use. Unfortunately,
a lot of people (especially in corporations) turn it off, either to
minimize network traffic or because of security concerns. That makes
the overall data somewhat suspect, but the relative frequencies should
be fairly trustworthy.
I think Suzanne hinted at something else with the ring of truth. The
white-on-blue display was introduced in Word 6.0 as part of the
"WordPerfect-killer" push (that was also the version with an Easter
egg that showed the green WP monster being crushed by Word icons).
That battle is now so far in the past that MS probably doesn't see any
reason to keep its relicts. If Word 2007 manages to annoy or outrage
enough of its users, though, there may be a new battle on the horizon.
--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.