..> Dave Cohen said:
I don't understand. What does the user actually need to do if AVG6
detects a virus, and how is the procedure different from most other
AV products (in particular Avast!)?
It sounds like you are saying that if AVG6 is only scanning a single
file or directory it offers no remedy for an infected file other
than for the user to delete it by hand, but that if you run a full
disk scan then AVG6 at the end of the scan will fix up all infected
files. Is that accurate?
BTW, can AVG6 actually "fix" an infected executable (i.e., make it
safe to run)?
Remember, the eventual user for this is technically unsophisticated,
so the confusion factor needs to be as small as possible.
Sorry about the delay in my reply, I just saw your response. As far as I
know, and my experience using the AVG6, when the scan is complete, the
viruses found during the scan are neutralized and placed in the Virus Vault.
Then the user has the opportunity to check the list for and either delete it
Heal it or Restore it.
Here is the description of the Virus Vault and how it works from the AVG6
Help files. Perhaps this will answer your questions;
The AVG Virus Vault:
When AVG detects a virus that cannot be removed by healing, it uses a
special way of deleting the infected file - AVG moves it to the AVG Virus
Vault.
What is the AVG Virus Vault?
The AVG Virus Vault is a special directory that stores infected files. The
name of the files are changed and their content is encrypted so they cannot
be used and virus infection cannot spread. It is almost the same as ordinary
deleting techniques; however, the AVG Virus Vault gives you the ability to
restore the files, if necessary.
· Delete File – deletes – finally removes the file. It cannot be restored
later.
· The AVG Virus Vault has its own automatic maintenance - files stored in
the AVG Virus Vault are deleted automatically depending on the parameters
set.
· File Restore - runs the function providing File Restore - the file is
moved back to its original directory under its original name. It is
important to realize that the file is still infected.
HTH
Jan