forgot bout this, lets start at the begining
first issue i had was my line being activated and not having my welcome pack and BeBox arrive untill 2 weeks later, luckily i had my router and was able to set it up but had to ring them as i had none of the IP and subnet address' etc. for some reason the letter with all the info turned about about 3 weeks after i got the BeBox! they were good enough to give me a month free though to make up for it
second, my line isn't quite as good as i was hoping, currently i'm on 8Mb/s and it seems impossible to get a response from Be* via their ticketing system and calling them gets me through to some idiot that has no idea how BB works and is somewhere in asia so i can't understand half of what they say
so far i've established with a bit of help from another forum that my line has quite alot of noise even though i can sync at ~9700kbps with an attenuation of 24 and SNR of 4 (which used to be 8 so i think Be* have bee playing with that) with those stats i should be on ~17Mb/s even though i have a relatively low SNR
my next port of call is BT 2nd line support and hope i get through to someone i can understand and knows what they're on about so i can ask why my modem is using the wrong modulation type, i'm currently using G992.3 annex A instead of G992.5 annex A, but due to having a transmitting station near by there is the possibility that BT have put some sort of filtering on our line without us knowing which would explain why (so i'm told)
if anyone on here knows anything about this sort of thing, i'll happily listen to what you're saying