Julian said:
However, I have a fair bit of experience of dealing with the problems of
ordinary users. The trouble is, they are so ignorant of the risks they
face they don't even know that they *should* think about the security
risks of what they are doing, never mind have the *ability* to think
about it if someone told them to.
Those people can install their PFWs and other gadgets and learn it the
hard way, may it even be the police standing in their door because
someone is distributing child porn from their computer (which has
happened). If they want to ignore the signs or just rely on others or a
particular software it is their own fault (and irresponsible).
It's easy to fall into the trap of thinking that what works for us will
work for other people. It won't, because they don't think like we do. I
Not in my experience. Most people I know are willing to learn if you
tell them. They are willing to accept that it is better without a PFW
and are doing fine. The lack of this extra flashy thing puts a extra
amount of caution into their actions. No problems there. The only
problems are those who insist to have a PFW installed: "I cannot print,
I cannot do browser, I cannot do whatever while the FW is on. Help!".
And "What is this service? What is that? Do I have to block this? Can a
admit that?". Well, maybe I just know the wrong people, but the last
time I looked, the only real problems where with those people that had a
PFW. The other ones were actually more cautious...
But PFWs *do* help to protect ignorant users from themselves, and it's
easier to get across the message "use a PFW" than it is to educate
people to the level where they can avoid the risks by knowing what they
are doing.
I believe this "education" is generally not so hard if people are
willing to accept that it is a learning curve and they should take it
step by step. Certainly, if the first thing you want to do in the
internet is find all this cool free xxx sites...
But to rely on PFWs to protect people from themselves... Does it
actually matter if their computer is compromised within two days or
within two weeks? The result is the same: once compromised any security
software on that system is quickly absolutely useless. Once compromised
it does not make any difference anymore. In my experience, the only
thing that PFW really do is to make people think they are safe (and
invulnerable). They do not look out for "the signs" of a compromise
because they think if there was something their PFW/AV would tell them.
Those people without a PFW a more sensitive to what happens. They notice
if there is frequent network traffic and hard disk activity although
they are not doing anything. (Worst even, sometimes PFW actually
produces exactly that, too). With PFWs people don't notice and then
their compromised computer is actually longer on the internet to do its
harmful play.
Make a test: send a hand-written "test"-virus to the people you know. I
predict: those with all the flashy security software more likely go for
it and execute it if it comes from your email address than those with a
proper configuration of their computer.
So, my opinion: let the ignorant be ignorant. They can buy PFWs or not.
It does not make a difference. In the worst case, they buy a new
computer every year because after a year your computer becomes so
terribly slow with all that undected malware on it. (Where have I read
that story again...).
The PC is an appliance for most people now, like the video, and they
don't want to know any more about it than what buttons to push to get it
to do what they want to do.
Well, it is time to learn, that it is not. A computer is an extremely
complex machine. Some people read the manual of their microwave to
understand how to operate it and that is pretty easy. A computer is kind
of like all electrical devices in the household combined: the
super-generic all-purpose machine. Why do they think it's a toaster?
Gerald