The corporate edition of Symantec may be okay like I previously stated but
the home edition is really poor and telephone support is terrible at
Symantec. I f__king hate Symantec support because I have called them by
telephone and they disconnected me 3 times and I talked to a clueless tech.
Excuse my strong language but it is necessary to express how strongly I feel
against Symantec. (aka Norton) My next step is to report Symantec to the
Getting disconnected happens sometimes, if I had to stop using programs
because of phone support I don't there there would be a single program I
would be using right now - with one exception: Microsoft PAID support has
always resolved any problem I've put before them when I was unable to
resolve it myself, and in the 8 or so calls I've made on customers
behalfs, I've only been charged once. There was even a time about 6 months
ago when we had problems with a VPN issue, I used one of my support calls
and even thought it was determined that it was a router issue, then MS
support tech stuck with me for two more hours while we found a work around
to the problem, and they didn't charge me or count it as one of our calls.
federal government for their fraud. Oh yes, did I say that I do work
for the federal government. Also, I have done programming since I was 7
and so I think I may have a leg up on you. I would appreciate if you
would change your belief and attitude on this matter Leythos.
Dan, I appreciate that you've been programming since you were 7, but,
there are programmers and then there are programmers - being a programmer
does not mean you know anything in particular. As an example, I write code
in more than 12 languages and several platforms, but it doesn't mean a
hill of beans unless it's relevant to the current problem. You may have a
leg up on me, but I'm not sure that it matters, as this discussion is
about NAT/NSW/NIS and the issues surrounding those have little to do with
programming.
One word of advice - don't let your emotions cloud your judgment when it
comes to anything - you can Hate Symantec for any number of reasons, but
it doesn't change the fact that they have a couple very nice products that
exceed many of the competitions lines.