M
Matt Hawk
Does anyone know where i can get the kb929011 hotfix. It allows combo
tuners to funtion correy under media center.
tuners to funtion correy under media center.
R
Richard G. Harper
You contact Microsoft Support as instructed in the KB article.
http://support.microsoft.com/kb/929011
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
http://support.microsoft.com/kb/929011
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
R
Rock
Matt Hawk said:
By calling MS support as it specifies in the article.
Q
Qi Ding [MSFT]
Hello, matt
Thank you for using newsgroup!
To resolve your problem immediately, I suggest that you contact Microsoft
Customer Support Services to obtain the hotfix. For a complete list of
Microsoft Customer Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Have a nice day!
Qi Ding
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Matt Hawk" <[email protected]>
| Subject: ATi 650 combo tuner hotfix
| Date: Sat, 17 Feb 2007 02:16:05 -0500
| Lines: 3
| Message-ID: <[email protected]>
| MIME-Version: 1.0
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| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.hardware_devices:5075
| X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
|
| Does anyone know where i can get the kb929011 hotfix. It allows combo
| tuners to funtion correy under media center.
|
|
Thank you for using newsgroup!
To resolve your problem immediately, I suggest that you contact Microsoft
Customer Support Services to obtain the hotfix. For a complete list of
Microsoft Customer Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Have a nice day!
Qi Ding
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Matt Hawk" <[email protected]>
| Subject: ATi 650 combo tuner hotfix
| Date: Sat, 17 Feb 2007 02:16:05 -0500
| Lines: 3
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
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| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.hardware_devices:5075
| X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
|
| Does anyone know where i can get the kb929011 hotfix. It allows combo
| tuners to funtion correy under media center.
|
|
Q
Qi Ding [MSFT]
Hi matt,
I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know. I am glad to be of assistance.
Have a nice day!
QiDing
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| X-Tomcat-ID: 190601330
| References: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Qi Ding [MSFT])
| Organization: Microsoft
| Date: Mon, 19 Feb 2007 10:39:48 GMT
| Subject: RE: ATi 650 combo tuner hotfix
| X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windows.vista.hardware_devices
| Lines: 52
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.hardware_devices:5403
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hello, matt
|
| Thank you for using newsgroup!
|
| To resolve your problem immediately, I suggest that you contact Microsoft
| Customer Support Services to obtain the hotfix. For a complete list of
| Microsoft Customer Support Services telephone numbers and information
about
| support costs, visit the following Microsoft Web site:
|
| http://support.microsoft.com/contactus/?ws=support
| (http://support.microsoft.com/contactus/?ws=support)
|
| Have a nice day!
|
| Qi Ding
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
| --------------------
| | From: "Matt Hawk" <[email protected]>
| | Subject: ATi 650 combo tuner hotfix
| | Date: Sat, 17 Feb 2007 02:16:05 -0500
| | Lines: 3
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
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| | Newsgroups: microsoft.public.windows.vista.hardware_devices
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75.131.171.234
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| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.hardware_devices:5075
| | X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
| |
| | Does anyone know where i can get the kb929011 hotfix. It allows combo
| | tuners to funtion correy under media center.
| |
| |
|
|
I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know. I am glad to be of assistance.
Have a nice day!
QiDing
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| X-Tomcat-ID: 190601330
| References: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) (Qi Ding [MSFT])
| Organization: Microsoft
| Date: Mon, 19 Feb 2007 10:39:48 GMT
| Subject: RE: ATi 650 combo tuner hotfix
| X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
| Message-ID: <[email protected]>
| Newsgroups: microsoft.public.windows.vista.hardware_devices
| Lines: 52
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.hardware_devices:5403
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hello, matt
|
| Thank you for using newsgroup!
|
| To resolve your problem immediately, I suggest that you contact Microsoft
| Customer Support Services to obtain the hotfix. For a complete list of
| Microsoft Customer Support Services telephone numbers and information
about
| support costs, visit the following Microsoft Web site:
|
| http://support.microsoft.com/contactus/?ws=support
| (http://support.microsoft.com/contactus/?ws=support)
|
| Have a nice day!
|
| Qi Ding
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
| --------------------
| | From: "Matt Hawk" <[email protected]>
| | Subject: ATi 650 combo tuner hotfix
| | Date: Sat, 17 Feb 2007 02:16:05 -0500
| | Lines: 3
| | Message-ID: <[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
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| | X-Newsreader: Microsoft Windows Mail 6.0.6000.16386
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| | X-MS-CommunityGroup-MessageCategory:
| {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
| | X-MS-CommunityGroup-PostID: {5A3C91BD-684C-4752-BF3B-BEB2FA3C95D0}
| | Newsgroups: microsoft.public.windows.vista.hardware_devices
| | NNTP-Posting-Host: 75-131-171-234.dhcp.spbg.sc.charter.com
75.131.171.234
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.hardware_devices:5075
| | X-Tomcat-NG: microsoft.public.windows.vista.hardware_devices
| |
| | Does anyone know where i can get the kb929011 hotfix. It allows combo
| | tuners to funtion correy under media center.
| |
| |
|
|
G
Guest
What a crock. I went to that site and it checked my product id. I even
entered it. I bought the program from Tigerdirect. I even bought an ATI
X1650 and Ati Tv Wonder 650. If I select antenna first the Digital tuner is
found but the cable tuner isn't. Yet Microsoft has a hotfix that I can't
get. Nice support! Even the user friendly problem solver doesn't resolve
this issue. It used to be I could use Windows Update site and get a
resolution at times. Sorry Qi Ding. I'm not paying $59 for support I should
receive for free after purchase.
entered it. I bought the program from Tigerdirect. I even bought an ATI
X1650 and Ati Tv Wonder 650. If I select antenna first the Digital tuner is
found but the cable tuner isn't. Yet Microsoft has a hotfix that I can't
get. Nice support! Even the user friendly problem solver doesn't resolve
this issue. It used to be I could use Windows Update site and get a
resolution at times. Sorry Qi Ding. I'm not paying $59 for support I should
receive for free after purchase.
R
Richard G. Harper
If you call your local Microsoft support number and ask for the hotfix it
will be provided at no charge.
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
will be provided at no charge.
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
G
Guest
Thanks Rich. The call was free and I did get an email and password for the
hotfix. To no avail. I still have the same problem. I can watch either
Cable or ATSC signals only after setting up for one or the other. Both wont
setup at the same time. Makes me wonder if it has to do with the Guide since
MC checks the signal strength on the ATSC channels after going to the guide.
Yet when installing both at the same time I dont get this step. Thus, now
channels.
Thanks
hotfix. To no avail. I still have the same problem. I can watch either
Cable or ATSC signals only after setting up for one or the other. Both wont
setup at the same time. Makes me wonder if it has to do with the Guide since
MC checks the signal strength on the ATSC channels after going to the guide.
Yet when installing both at the same time I dont get this step. Thus, now
channels.
Thanks
Richard G. Harper said:
R
Richard G. Harper
You're welcome, sorry it didn't quite fix your problem.
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
JeffS said:
G
Guest
I just wanted to add that BeyondTV works with setting up both ATSC & NTSC
tuners. I believe its the setup routine and guide setup that is preventing
MC to work correctly. When I setup BeyondTV I select the Cable (Analog)
tuner first, then I entered the zip code, then I selected the Antenna
(Digital) tuner. BeyondTV started and then downloaded the Guide. I was able
to use both tuners and the guide functioned correctly with both ATSC & NTSC
channels. MS needs to check this out. It's not my hardware or drivers. It
their setup process and Guide function setup implementation. Personally, I
would rather use MC....but if its not resolved I will pay for BeyondTV and
disable the MC Services to save resources. Thanks.
Jeff
tuners. I believe its the setup routine and guide setup that is preventing
MC to work correctly. When I setup BeyondTV I select the Cable (Analog)
tuner first, then I entered the zip code, then I selected the Antenna
(Digital) tuner. BeyondTV started and then downloaded the Guide. I was able
to use both tuners and the guide functioned correctly with both ATSC & NTSC
channels. MS needs to check this out. It's not my hardware or drivers. It
their setup process and Guide function setup implementation. Personally, I
would rather use MC....but if its not resolved I will pay for BeyondTV and
disable the MC Services to save resources. Thanks.
Jeff
Richard G. Harper said:
J
JW
Can you use both tuners concurrently with beyond TV watch with one tuner and
record with the other or recored from both concurrently?
record with the other or recored from both concurrently?
JeffS said:
G
Guest
Well, to answer that....with this card (ATI TV Wonder 650) you can't
concurrently watch and record. I was checking out device manager an see
there is only one ATI Streaming device, which leads me to believe the card
maybe a dual tuner, but the hardware encoder/decoder may only handle one
stream at a time. So, unless ATI can resolve that issue, AND concurrent use
is important, as it is to me, I would hold off on this card. Its picture
quality is awesome, but Im disapointed. I would like to record Heroes and
watch another show. Quality wise....believe it or not....Media Center does a
great job in recording. Im impressed with Beyond TV's ability to seamlessly
put both ATSC & NTSC guides together. Switching between the two tuners is
flawless. Time for me to get another card. I want a dual tuner card with
concurrent capabilities.
concurrently watch and record. I was checking out device manager an see
there is only one ATI Streaming device, which leads me to believe the card
maybe a dual tuner, but the hardware encoder/decoder may only handle one
stream at a time. So, unless ATI can resolve that issue, AND concurrent use
is important, as it is to me, I would hold off on this card. Its picture
quality is awesome, but Im disapointed. I would like to record Heroes and
watch another show. Quality wise....believe it or not....Media Center does a
great job in recording. Im impressed with Beyond TV's ability to seamlessly
put both ATSC & NTSC guides together. Switching between the two tuners is
flawless. Time for me to get another card. I want a dual tuner card with
concurrent capabilities.
JW said:
J
JW
Thank you for your response. I suspected that what you reported was true.
I have seen several reports from user of the Hauppauge 1600 tuner card that
they do not have the same problem which means that the Hauppauge 1600
drivers make their card look like 2 differnent cards so that both tuners can
be used concurrently.
I have seen several reports from user of the Hauppauge 1600 tuner card that
they do not have the same problem which means that the Hauppauge 1600
drivers make their card look like 2 differnent cards so that both tuners can
be used concurrently.
JeffS said:
G
Guest
This is for Microsoft. Since Vista Media Center (VMC) can recognize both
tuners on my ATI card, but not concurrently, is not a MS problem. What is a
MS problem is in the setup routine for dual tuner (ATSC/NTSC) cards.
Particularly, the ATI TV Wonder 650. This card is dual tuner but doesnt
provide concurrent operation. Even so, we the user should be able to say we
have two tuners, VMC sets up both sequentially, then obtain the guide data
after and seam the ATSC and NTSC parts together. You will not get concurrent
operation (DVR & watch a show), but it will make VMC completely functional
for cards like the ATI TV Wonder 650. With the ATI card its either a
hardware limitation to not be able to stream two signals concurrently or its
the driver. Either way if you workout VME setup in this manor it would
resolve the setup issue completely. Functioning dual tuner (ATSC/NTSC) cards
with two streams would also benifit from this setup process. Just my 2
cents, if you (MS or ATI for that matter) even check the groups out.
Jeff
tuners on my ATI card, but not concurrently, is not a MS problem. What is a
MS problem is in the setup routine for dual tuner (ATSC/NTSC) cards.
Particularly, the ATI TV Wonder 650. This card is dual tuner but doesnt
provide concurrent operation. Even so, we the user should be able to say we
have two tuners, VMC sets up both sequentially, then obtain the guide data
after and seam the ATSC and NTSC parts together. You will not get concurrent
operation (DVR & watch a show), but it will make VMC completely functional
for cards like the ATI TV Wonder 650. With the ATI card its either a
hardware limitation to not be able to stream two signals concurrently or its
the driver. Either way if you workout VME setup in this manor it would
resolve the setup issue completely. Functioning dual tuner (ATSC/NTSC) cards
with two streams would also benifit from this setup process. Just my 2
cents, if you (MS or ATI for that matter) even check the groups out.
Jeff
JW said:
G
Guest
Ok, my latest update. I submitted a trouble ticket with ATI concerning the
TV Wonder 650 card and its concurrent functionality of using the DVR and
watching TV. This is their response.
"This product is not capable of working with TWO inputs at a time. Only one
at a time. Therefore, it is not possible to watch one show while using the
DVR function on another channel."
Ticket: 73#-1##84##
So, Microsoft needs to work on the setup procedure and guide function for
this situation. They need to setup an ATSC tuner first, then the NTSC tuner
second, then Get the Guide data. In doing so that step needs to allow first
the signal test to be done. This will establish what ATSC digital channels
you want in the guide based on signal strength. Then the next step should
obtain guide data for the NTSC tuner based on you input type (Set top digital
box, standard cable without a box, etc). When the guide is used it should
select the appropriate tuner for the channel selected. This will resolve the
issue with VMC and dual tuner single input use cards. If it works for Beyond
TV they can make it work for VMC.
Now. If the DVR function while watching TV is important to you, as it is to
me, don't spend your money on this card. If this is not an issue then you
cant go wrong for its supperior TV quality.
This ends this issue for me. I hope it helps you all make decisions. And I
hope MS does look at this and do something. If they adopt this setup it WILL
resolve setup for all types of cards. Case closed.
TV Wonder 650 card and its concurrent functionality of using the DVR and
watching TV. This is their response.
"This product is not capable of working with TWO inputs at a time. Only one
at a time. Therefore, it is not possible to watch one show while using the
DVR function on another channel."
Ticket: 73#-1##84##
So, Microsoft needs to work on the setup procedure and guide function for
this situation. They need to setup an ATSC tuner first, then the NTSC tuner
second, then Get the Guide data. In doing so that step needs to allow first
the signal test to be done. This will establish what ATSC digital channels
you want in the guide based on signal strength. Then the next step should
obtain guide data for the NTSC tuner based on you input type (Set top digital
box, standard cable without a box, etc). When the guide is used it should
select the appropriate tuner for the channel selected. This will resolve the
issue with VMC and dual tuner single input use cards. If it works for Beyond
TV they can make it work for VMC.
Now. If the DVR function while watching TV is important to you, as it is to
me, don't spend your money on this card. If this is not an issue then you
cant go wrong for its supperior TV quality.
This ends this issue for me. I hope it helps you all make decisions. And I
hope MS does look at this and do something. If they adopt this setup it WILL
resolve setup for all types of cards. Case closed.
JW said:
J
JW
I think with MC recognizing both tuners is that MC always assumes that any
tuner is has set up is available and in the case of 650 that will not always
be true.
tuner is has set up is available and in the case of 650 that will not always
be true.
JeffS said:
G
Guest
Your very right since only one tuner can be seen at a time...But that doesnt
mean both tuners can be programmed. With Beyond TV it work the way i
described above without a hitch. Short of concurrent tuner use. MS can
download a trial copy and test it for themselfs hahaha. I can from channel 2
to 1361 and no problems. So....if little Beyond TV can do it, then Huge MS
can too. Sarcasm not for you
mean both tuners can be programmed. With Beyond TV it work the way i
described above without a hitch. Short of concurrent tuner use. MS can
download a trial copy and test it for themselfs hahaha. I can from channel 2
to 1361 and no problems. So....if little Beyond TV can do it, then Huge MS
can too. Sarcasm not for you
JW said:
J
JW
I totally understand why your position I was just stating what I think the
design deficenciy is in MC that does not provide for using one tuner and
saying another is not available at the same time when you try and use it.
design deficenciy is in MC that does not provide for using one tuner and
saying another is not available at the same time when you try and use it.
JeffS said:Your very right since only one tuner can be seen at a time...But that
doesnt
mean both tuners can be programmed. With Beyond TV it work the way i
described above without a hitch. Short of concurrent tuner use. MS can
download a trial copy and test it for themselfs hahaha. I can from
channel 2
to 1361 and no problems. So....if little Beyond TV can do it, then Huge
MS
can too. Sarcasm not for you
JW said:
G
Guest
Yes indeed. Im wondering if this is a limitation of having only one encoder?
You may have two tuners but a single encoder will only result in the problem
were having now. Beats me. I was checking out the Haupaughe 1600. I will
seek out peoples results here. If you see anything let me know. Thanks much.
You may have two tuners but a single encoder will only result in the problem
were having now. Beats me. I was checking out the Haupaughe 1600. I will
seek out peoples results here. If you see anything let me know. Thanks much.
JW said:I totally understand why your position I was just stating what I think the
design deficenciy is in MC that does not provide for using one tuner and
saying another is not available at the same time when you try and use it.
JeffS said:Your very right since only one tuner can be seen at a time...But that
doesnt
mean both tuners can be programmed. With Beyond TV it work the way i
described above without a hitch. Short of concurrent tuner use. MS can
download a trial copy and test it for themselfs hahaha. I can from
channel 2
to 1361 and no problems. So....if little Beyond TV can do it, then Huge
MS
can too. Sarcasm not for you
JW said:
J
JW
I have seen one report of a Vista user with 2 Hauppauge 1600s and he claimed
that he was able to concurrently record 2 NTSC programs and 2 OTA HD
programs and watch a previously recorded program at the same time. The 1600
apparently has separate drivers for each tuner which the 650 as you have
found has not. AverMedia has now also come out with a dual tuner card that
it claims can currently support both tuners concurrently.
that he was able to concurrently record 2 NTSC programs and 2 OTA HD
programs and watch a previously recorded program at the same time. The 1600
apparently has separate drivers for each tuner which the 650 as you have
found has not. AverMedia has now also come out with a dual tuner card that
it claims can currently support both tuners concurrently.
JeffS said:Yes indeed. Im wondering if this is a limitation of having only one
encoder?
You may have two tuners but a single encoder will only result in the
problem
were having now. Beats me. I was checking out the Haupaughe 1600. I
will
seek out peoples results here. If you see anything let me know. Thanks
much.
JW said:I totally understand why your position I was just stating what I think
the
design deficenciy is in MC that does not provide for using one tuner and
saying another is not available at the same time when you try and use it.
JeffS said:Your very right since only one tuner can be seen at a time...But that
doesnt
mean both tuners can be programmed. With Beyond TV it work the way i
described above without a hitch. Short of concurrent tuner use. MS
can
download a trial copy and test it for themselfs hahaha. I can from
channel 2
to 1361 and no problems. So....if little Beyond TV can do it, then
Huge
MS
can too. Sarcasm not for you
:
I think with MC recognizing both tuners is that MC always assumes that
any
tuner is has set up is available and in the case of 650 that will not
always
be true.
Ok, my latest update. I submitted a trouble ticket with ATI
concerning
the
TV Wonder 650 card and its concurrent functionality of using the DVR
and
watching TV. This is their response.
"This product is not capable of working with TWO inputs at a time.
Only
one
at a time. Therefore, it is not possible to watch one show while
using
the
DVR function on another channel."
Ticket: 73#-1##84##
So, Microsoft needs to work on the setup procedure and guide
function
for
this situation. They need to setup an ATSC tuner first, then the
NTSC
tuner
second, then Get the Guide data. In doing so that step needs to
allow
first
the signal test to be done. This will establish what ATSC digital
channels
you want in the guide based on signal strength. Then the next step
should
obtain guide data for the NTSC tuner based on you input type (Set
top
digital
box, standard cable without a box, etc). When the guide is used it
should
select the appropriate tuner for the channel selected. This will
resolve
the
issue with VMC and dual tuner single input use cards. If it works
for
Beyond
TV they can make it work for VMC.
Now. If the DVR function while watching TV is important to you, as
it
is
to
me, don't spend your money on this card. If this is not an issue
then
you
cant go wrong for its supperior TV quality.
This ends this issue for me. I hope it helps you all make
decisions.
And
I
hope MS does look at this and do something. If they adopt this
setup
it
WILL
resolve setup for all types of cards. Case closed.
:
Thank you for your response. I suspected that what you reported
was
true.
I have seen several reports from user of the Hauppauge 1600 tuner
card
that
they do not have the same problem which means that the Hauppauge
1600
drivers make their card look like 2 differnent cards so that both
tuners
can
be used concurrently.
Well, to answer that....with this card (ATI TV Wonder 650) you
can't
concurrently watch and record. I was checking out device manager
an
see
there is only one ATI Streaming device, which leads me to believe
the
card
maybe a dual tuner, but the hardware encoder/decoder may only
handle
one
stream at a time. So, unless ATI can resolve that issue, AND
concurrent
use
is important, as it is to me, I would hold off on this card. Its
picture
quality is awesome, but Im disapointed. I would like to record
Heroes
and
watch another show. Quality wise....believe it or not....Media
Center
does a
great job in recording. Im impressed with Beyond TV's ability to
seamlessly
put both ATSC & NTSC guides together. Switching between the two
tuners
is
flawless. Time for me to get another card. I want a dual tuner
card
with
concurrent capabilities.
:
Can you use both tuners concurrently with beyond TV watch with
one
tuner
and
record with the other or recored from both concurrently?
I just wanted to add that BeyondTV works with setting up both
ATSC
&
NTSC
tuners. I believe its the setup routine and guide setup that
is
preventing
MC to work correctly. When I setup BeyondTV I select the
Cable
(Analog)
tuner first, then I entered the zip code, then I selected the
Antenna
(Digital) tuner. BeyondTV started and then downloaded the
Guide.
I
was
able
to use both tuners and the guide functioned correctly with
both
ATSC
&
NTSC
channels. MS needs to check this out. It's not my hardware
or
drivers.
It
their setup process and Guide function setup implementation.
Personally,
I
would rather use MC....but if its not resolved I will pay for
BeyondTV
and
disable the MC Services to save resources. Thanks.
Jeff
:
You're welcome, sorry it didn't quite fix your problem.
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
Thanks Rich. The call was free and I did get an email and
password
for
the
hotfix. To no avail. I still have the same problem. I
can
watch
either
Cable or ATSC signals only after setting up for one or the
other.
Both
wont
setup at the same time. Makes me wonder if it has to do
with
the
Guide
since
MC checks the signal strength on the ATSC channels after
going
to
the
guide.
Yet when installing both at the same time I dont get this
step.
Thus,
now
channels.
Thanks
:
If you call your local Microsoft support number and ask
for
the
hotfix
it
will be provided at no charge.
--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm
What a crock. I went to that site and it checked my
product
id.
I
even
entered it. I bought the program from Tigerdirect. I
even
bought
an
ATI
X1650 and Ati Tv Wonder 650. If I select antenna first
the
Digital
tuner
is
found but the cable tuner isn't. Yet Microsoft has a
hotfix
that
I
can't
get. Nice support! Even the user friendly problem
solver
doesn't
resolve
this issue. It used to be I could use Windows Update
site
and
get a
resolution at times. Sorry Qi Ding. I'm not paying $59
for
support
I
should
receive for free after purchase.
:
Hello, matt
Thank you for using newsgroup!
To resolve your problem immediately, I suggest that you
contact
Microsoft
Customer Support Services to obtain the hotfix. For a
complete
list
of
Microsoft Customer Support Services telephone numbers
and
information
about
support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Have a nice day!
Qi Ding
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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| From: "Matt Hawk" <[email protected]>
| Subject: ATi 650 combo tuner hotfix
| Date: Sat, 17 Feb 2007 02:16:05 -0500
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