AntiSpyware Won't Run...

  • Thread starter Thread starter KC
  • Start date Start date
K

KC

AntiSpyware loads in my system tray just fine, but when I
try to right-click on 'Load MS AntiSpyware' the loading
screen comes up and my cursor turn to an hour glass, then
nothing happens. Any ideas?
 
It is slow on a few including mine on start up, it usually take 5 to 10
minutes on mine. I would recommend you leave and do something else in mean
time.

Andre
 
-----Original Message-----
AntiSpyware loads in my system tray just fine, but when I
try to right-click on 'Load MS AntiSpyware' the loading
screen comes up and my cursor turn to an hour glass, then
nothing happens. Any ideas?
.
I have the same problem, and in addition the program
Click to expand...
refuses to be uninstalled, and a new install also does not
work. It refers to error 101, whatever that means, and
suggests contacting an e-mail address
called "(e-mail address removed)" It
prmises "immediate" replies, but in four days not a peep
out of them. I'm now stuck with a program that won't run
and that cannot be unistalled. Microsoft Rules! Any
suggestions?
 
You people are too funny. It doesn't "take a long time
to load". IT DOESN'T LOAD....PERIOD.
 
I don't think Andre is misstating what happens on his system.

Maybe yours isn't loading--that wouldn't surprise me. It is loading for
many of the other 3 million plus users, or we'd hear more from them I
suspect.

What have you tried already?
 
Bill,
When I first installed the program, it ran fine. Shortly
after that, the program would run in the system tray but
when I right-clicked on the icon and chose to "Open
Microsoft AntiSpyware", the splash screen would display
for about a second and then disappear. The task manager
shows GIANTAntiSpywareMain.exe breifly running and then
shutting down. I'm sure this is a great program. I just
want it to run properly on my machine.
Thanks,
Ed
 
In addition, here is one of the entries in the Error Log:
"339::ln 75:Component 'COMDLG32.OCX' or one of its
dependencies not correctly registered: a file is missing
or invalid::GIANTAntiSpywareMain:modMain:Main::2/6/2005
12:55:34 PM:XP:1.0.501"
 
Bill,
Andre told me to try this:
"Uninstall, reinstall. Or try this:

a.. Open up control panel and double-click on add/remove
programs.
Select Microsoft AntiSpyware
Select "Change"
On the Microsoft AntiSpyware Maintenance Wizard, click
next.
On the next screen (Microsoft AntiSpyware Maintenance
Wizard) select Update
Microsoft AntiSpyware and click next.
Select Install
Let the product update.
Click Finish."

I tried both and neither worked.

Thanks,
Ed
 
We don't have a sure-fire fix for this issue. Some have found that the
program operates correctly in safe mode (restart, pressing F8 before the
initial Windows screen appears), and that once you've run it correctly in
that mode, it carries over into the reboot in normal mode.

If you are the same person who posted the bit from the error log, I'm
interested in whether your GiantAntiSpywareMain file does. in fact
exist--and what other security, antivirus, or antispyware programs you are
running at the same time. I've seen a recent collection of similar errors,
and though I had seen one post which gave them a concrete cause, but have
lost track of that, unfortunately.
 
Bill,

I tried Safe Mode and was unsuccessful. I have EZ Armor AV and Firewall from
CA running. I disabled the AV and tried to run MSAS with no luck. I also
have Spybot running and I disabled that also with no luck. The file does
exist and, yes, I am the same person that sent the error log entry.

Thanks,

Ed
 
When you say you have Spybot running--does Spybot have some active
protection portion that I'm not remembering well? At least one previous
instance of a similar sounding issue was pinned on the user having
misinterpreted a blocking prompt from anothe product, and blocking an action
of Microsoft Antispyware.

I don't have experience with the firewall portion if EZ--but I don't believe
the antivirus portion would cause this one, and I would expect the firewall
portion to perhaps interfere with updates, but not with bringing up the UI.

So--I'm stumped. Thanks for trying the safe mode thing--I need to quit
recommending it if it isn't doing anyone any good!

My gut feeling is to suggest an update via control panel, add or remove
programs, microsoft antispyware, change, update--doing this with as few
third-party services or startup programs running as possible, and logged in
as administrator--preferably as the administrator who first installed the
program. However, I can't say with any certainty that this will do the job.
 
Bill,
I already tried the Update based on Andre's suggestion. I'm willing to try
anything that will work. TeaTimer is the active portion of Spybot. I'll
disable that and try again.
Thanks,
Ed
 
Ahh--thanks--I don't use that piece--primarily because I've no idea what it
does from the name, and haven't spent the time learning about it.
 
Here's the errors log result after uninstalling and reinstalling:

7::ln 10:Out of memory::gcasDtServ:ScheduleScans:Update::2/6/2005 3:20:10
PM:1.0.501
339::ln 0:Component 'COMDLG32.OCX' or one of its dependencies not correctly
registered: a file is missing or
invalid::GIANTAntiSpywareMain:MDIfrmMain:LoadHeader::2/6/2005 3:20:10
PM:XP:1.0.501
339::ln 75:Component 'COMDLG32.OCX' or one of its dependencies not correctly
registered: a file is missing or
invalid::GIANTAntiSpywareMain:modMain:Main::2/6/2005 3:20:10 PM:XP:1.0.501

Thanks,
Ed
 
Hmm. I can find, on my system, at least two of cmdlg32.ocx.

One, 140,288 bytes, 5/7/1999 1 AM is located in \windows\system32 (xpsp2)

Another, 140,488 bytes 5/22/2000 4:58 PM is located in a folder created when
you extract the installation files contained in the downloaded executable
for Microsoft Antispyware.

Can you check out what files by this name you have on your system.

If you go to \windows\system32 at a command prompt, and if comdlg32.ocx is
present there, you should be able to type regsvr32 comdlg32.ocx and get a
"dllRegisterServer in Comdlg32.ocx succeeded" message.

If you haven't got a likely looking one of these files, you can extract the
one from the Microsoft Antispyware install by running the downloaded
executable with a -a switch, pointing it to a new folder of your choice.
The OCX will then be found in \foldername\System32\Redist\MS\System. I'd
then try copying that to \%windir%\system32 on your system and trying the
regsvr32 operation on it.
 
Bill,
I received the following message:
"comdlg32.ocx was loaded, but the DllRegisterServer entry point was not
found. This file can not be registered."

I also could not find that file anywhere on my system.

Ed
 
I'm not sure exactly what this means, I'm afraid. I'm not a developer and
the precise meaning of this message isn't something I want to speculate
on--I'd probably get it wrong.

What I would do is run the downloaded Microsoft Antispyware installation
executable with a -a switch.


You do that by saving that executable in a location you can get to
easily--c:\ for example.

Then go to a command prompt, and do cd \ <enter>

and c: <enter>

Then you should be able to do:

MicrosoftAntiSpywareInstall -a <enter>

When prompted for an installation location, choose something new and
nonexstant--say, c:\msas

When the install completes, go to a command prompt again, then cd \msas
cd System32\Redist\MS\System.

Then you should be able to do
copy comdlg32.ocx c:\windows\system32

You should feel free to do all this with explorer--the only part that is
slightly easier at a command prompt is running the executable with the -a
switch, but you can do that via Start, Run, if you wish.

Once you've got comdlg32.ocx in \windows\system32, try registering it via
the command I gave before.
 
Hmm - OK--so the file was in place already, but not properly registered--or
perhaps somehow unregistered by some other operation. Now the trick is to
figure out how that is happening.

And the trick for me is remembering what set of symptoms this fix "fixed!"

So--lets see if I have this right:
----------------------------------------
You have Microsoft Antispyware installed without visible error message, but
when you try to run it, the User Interface never fully appears--you may get
the system tray Icon, and autoupdates appear to work, but no UI.

When you look in the installation directory at the Errors.log file, it
references an issue with registering comdlg32.ocx.

If you then go to \windows\system32 and do regsvr32 comdlg32.ocx, that
operation completes and appears to fix your issue
 
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