Activation error (0xc004c003) after SP1 install

  • Thread starter Thread starter GeoffD
  • Start date Start date
G

GeoffD

We use a KMS to activate most of our Vista Enterprise systems, and it appears
to be working fine. I installed SP1 on my activated Vista Ent. laptop, and
now I'm getting activation errors.

Specifically, there are two entries in the Windows Application log: EventID
1012, and EventID 8200, both of which mention the error code (0xc004c003).
Running this through slui.exe translates this as "The activation server has
determnined the specified product key is in use."

Since I anticipate a more comprehensive roll-out of SP1 soon, I'd like to
know what the problem is and how to resolve or prevent it from happening to
my clients.

Many thanks,

--Geoff
 
Hello Geoff,
Open an elevated cmd prompt
run slmgr -dli and reply back with the output from the 5 lines listed below.
Something similar to this:

Name: Windows(TM) Vista, Enterprise edition
Description: Windows Operating System - Vista, VOLUME_KMSCLIENT channel
Partial Product Key: 4BWMV
License Status: Licensed
Volume activation expiration: 253380 minute(s) (175 day(s))


Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
| >Thread-Topic: Activation error (0xc004c003) after SP1 install
| >thread-index: AcinBrRmPXatmfJVR62aDFw/ips20A==
| >X-WBNR-Posting-Host: 207.46.19.197
| >From: =?Utf-8?B?R2VvZmZE?= <[email protected]>
| >Subject: Activation error (0xc004c003) after SP1 install
| >Date: Fri, 25 Apr 2008 12:01:01 -0700
| >Lines: 16
| >Message-ID: <[email protected]>
| >MIME-Version: 1.0
| >Content-Type: text/plain;
| > charset="Utf-8"
| >Content-Transfer-Encoding: 7bit
| >X-Newsreader: Microsoft CDO for Windows 2000
| >Content-Class: urn:content-classes:message
| >Importance: normal
| >Priority: normal
| >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| >Newsgroups: microsoft.public.windows.vista.installation_setup
| >Path: TK2MSFTNGHUB02.phx.gbl
| >Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:39009
| >NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| >X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
| >
| >We use a KMS to activate most of our Vista Enterprise systems, and it
appears
| >to be working fine. I installed SP1 on my activated Vista Ent. laptop,
and
| >now I'm getting activation errors.
| >
| >Specifically, there are two entries in the Windows Application log:
EventID
| >1012, and EventID 8200, both of which mention the error code
(0xc004c003).
| >Running this through slui.exe translates this as "The activation server
has
| >determnined the specified product key is in use."
| >
| >Since I anticipate a more comprehensive roll-out of SP1 soon, I'd like
to
| >know what the problem is and how to resolve or prevent it from happening
to
| >my clients.
| >
| >Many thanks,
| >
| >--Geoff
| >
 
Name: Windows(TM) Vista, Enterprise edition
Description: Windows Operating System - Vista, RETAIL channel
Partial Product Key: JGTVF
License Status: Initial grace period
Time remaining: 32880 minute(s) (22 day(s))

I will note that I installed SP1 by using the "check online for updates from
Microsoft Update" int he Windows Update cpl.

Thanks for your assistance.

--Geoff
 
Hello Geoff,
This is the part that is incorrect:
| >Description: Windows Operating System - Vista, RETAIL channel
This shows as Retail which it should not show VOLUME_KMSCLIENT channel
The service pack should not have done this, there is not Retail Windows
Enterprise Channel.
Try changing the product key back to the KMS Client Setup Keys:
Listed in the link below.

For your case:
From the elevated CMD prompt:
slmgr -ipk VKK3X-68KWM-X2YGT-QR4M6-4BWMV

Documented in the following link:
http://technet.microsoft.com/en-us/library/cc303280.aspx

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
| >Thread-Topic: Activation error (0xc004c003) after SP1 install
| >thread-index: AcinDvIUY9fdFE2hQBe+XBV8Rqz8QA==
| >X-WBNR-Posting-Host: 207.46.19.168
| >From: =?Utf-8?B?R2VvZmZE?= <[email protected]>
| >References: <[email protected]>
<[email protected]>
| >Subject: RE: Activation error (0xc004c003) after SP1 install
| >Date: Fri, 25 Apr 2008 13:00:01 -0700
| >Lines: 12
| >Message-ID: <[email protected]>
| >MIME-Version: 1.0
| >Content-Type: text/plain;
| > charset="Utf-8"
| >Content-Transfer-Encoding: 7bit
| >X-Newsreader: Microsoft CDO for Windows 2000
| >Content-Class: urn:content-classes:message
| >Importance: normal
| >Priority: normal
| >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| >Newsgroups: microsoft.public.windows.vista.installation_setup
| >Path: TK2MSFTNGHUB02.phx.gbl
| >Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:39012
| >NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| >X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
| >
| >Name: Windows(TM) Vista, Enterprise edition
| >Description: Windows Operating System - Vista, RETAIL channel
| >Partial Product Key: JGTVF
| >License Status: Initial grace period
| >Time remaining: 32880 minute(s) (22 day(s))
| >
| >I will note that I installed SP1 by using the "check online for updates
from
| >Microsoft Update" int he Windows Update cpl.
| >
| >Thanks for your assistance.
| >
| >--Geoff
| >
 
I thought that might be the issue. Will the installation of SP1 change the
product key for all our existing Vista Ent. clients?

I'll try the fix on Monday morning and let you know how it goes.

--Geoff
 
Hello Geoff,
It's not supposed to change it.
I have done multiple installations of SP1 to Windows Vista Enterprise
without it affecting my Activation status.
Prior to the next upgrade to SP1, please run slmgr -dlv all and save the
output.
Then upgrade and see if changes it again.

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
| >Thread-Topic: Activation error (0xc004c003) after SP1 install
| >thread-index: AcinlwKisljM9HDiQl6XBcoxwucLeA==
| >X-WBNR-Posting-Host: 71.161.194.66
| >From: =?Utf-8?B?R2VvZmZE?= <[email protected]>
| >References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| >Subject: RE: Activation error (0xc004c003) after SP1 install
| >Date: Sat, 26 Apr 2008 05:14:00 -0700
| >Lines: 28
| >Message-ID: <[email protected]>
| >MIME-Version: 1.0
| >Content-Type: text/plain;
| > charset="Utf-8"
| >Content-Transfer-Encoding: 7bit
| >X-Newsreader: Microsoft CDO for Windows 2000
| >Content-Class: urn:content-classes:message
| >Importance: normal
| >Priority: normal
| >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| >Newsgroups: microsoft.public.windows.vista.installation_setup
| >Path: TK2MSFTNGHUB02.phx.gbl
| >Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:39034
| >NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| >X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
| >
| >I thought that might be the issue. Will the installation of SP1 change
the
| >product key for all our existing Vista Ent. clients?
| >
| >I'll try the fix on Monday morning and let you know how it goes.
| >
| >--Geoff
| >
| >""Darrell Gorter[MSFT]"" wrote:
| >
| >> Hello Geoff,
| >> This is the part that is incorrect:
| >> | >Description: Windows Operating System - Vista, RETAIL channel
| >> This shows as Retail which it should not show VOLUME_KMSCLIENT channel
| >> The service pack should not have done this, there is not Retail
Windows
| >> Enterprise Channel.
| >> Try changing the product key back to the KMS Client Setup Keys:
| >> Listed in the link below.
| >>
| >> For your case:
| >> From the elevated CMD prompt:
| >> slmgr -ipk VKK3X-68KWM-X2YGT-QR4M6-4BWMV
| >>
| >> Documented in the following link:
| >> http://technet.microsoft.com/en-us/library/cc303280.aspx
| >>
| >> Thanks,
| >> Darrell Gorter[MSFT]
| >
| >
 
I changed the product key, and then successfully activated against my KMS. I
will keep your suggestion in mind for the next client upgrade.

Many Thanks!

--Geoff
 
Hello Geoff,
If another client has this issue, capture the output, both before and after
and save off the application event log.

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
| >Thread-Topic: Activation error (0xc004c003) after SP1 install
| >thread-index: AcipMgEM078NFjoSSBiXsZo5f7LqSg==
| >X-WBNR-Posting-Host: 207.46.19.168
| >From: =?Utf-8?B?R2VvZmZE?= <[email protected]>
| >References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| >Subject: RE: Activation error (0xc004c003) after SP1 install
| >Date: Mon, 28 Apr 2008 06:16:01 -0700
| >Lines: 8
| >Message-ID: <[email protected]>
| >MIME-Version: 1.0
| >Content-Type: text/plain;
| > charset="Utf-8"
| >Content-Transfer-Encoding: 7bit
| >X-Newsreader: Microsoft CDO for Windows 2000
| >Content-Class: urn:content-classes:message
| >Importance: normal
| >Priority: normal
| >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| >Newsgroups: microsoft.public.windows.vista.installation_setup
| >Path: TK2MSFTNGHUB02.phx.gbl
| >Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:39127
| >NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| >X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
| >
| >I changed the product key, and then successfully activated against my
KMS. I
| >will keep your suggestion in mind for the next client upgrade.
| >
| >Many Thanks!
| >
| >--Geoff
| >
| >
| >
 
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