Outlook 2003 Freezing

[amerdsp]

Greetings,
I have Office 2003 (SP2) installed on a clean windows xp machine.
The only other programs installed are Adobe Creative Suite 2 including
Acrobat, and Winfax Pro 9.
Everytime I start Outlook, it freezes and stops responding. I tried
restarting in safe mode with no results. Then I uninstalled Office
2003 and reinstalled it. However, Outlook kept knowledge of all my
email accounts, from both my ISP and Hotmail. And continued to stop
responding.
Are there any ideas how to rectify this? Or at least make outlook
forget about my email accounts? Where is the information stored? I
would like to start with a really fresh install, I assume unistalling
the program leaves information behind.

Thank you for your time and help.

A

 

[Milly Staples [MVP - Outlook]]

First, I would get rid of WinFax or at least its "office integration."

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, amerdsp asked:

| Greetings,
| I have Office 2003 (SP2) installed on a clean windows xp machine.
| The only other programs installed are Adobe Creative Suite 2 including
| Acrobat, and Winfax Pro 9.
| Everytime I start Outlook, it freezes and stops responding. I tried
| restarting in safe mode with no results. Then I uninstalled Office
| 2003 and reinstalled it. However, Outlook kept knowledge of all my
| email accounts, from both my ISP and Hotmail. And continued to stop
| responding.
| Are there any ideas how to rectify this? Or at least make outlook
| forget about my email accounts? Where is the information stored? I
| would like to start with a really fresh install, I assume unistalling
| the program leaves information behind.
|
| Thank you for your time and help.
|
| A

 

[Brian Tillman]

I have Office 2003 (SP2) installed on a clean windows xp machine.
The only other programs installed are Adobe Creative Suite 2 including
Acrobat, and Winfax Pro 9.

While it may not be the cause, WInfax Pro v9 is documented to not work with
Outlook 2003.

Everytime I start Outlook, it freezes and stops responding. I tried
restarting in safe mode with no results. Then I uninstalled Office
2003 and reinstalled it. However, Outlook kept knowledge of all my
email accounts, from both my ISP and Hotmail. And continued to stop
responding.

Did you try a new mail profile?
http://www.howto-outlook.com/faq/newprofile.htm

 

[amerdsp]

Thank you, I will get rid of Winfax 9.0. I will try to get hold of a
later version that may work with outlook 2003.
The other thing is that why does Outlook leave account information
behind when uninstalled and how do I remove it?

 

[Guest]

Outlook doesn't leave the account information behind, but uses the mail
applet in the control panel to detect mail accounts. I would check that first
and delete any profiles that may be stored inside of there. Try that and you
will see Outlook start with a configuration wizard.

Gareth Saunders
BOFH

 

[Brian Tillman]

Thank you, I will get rid of Winfax 9.0. I will try to get hold of a
later version that may work with outlook 2003.

V10.04 is what you want.

The other thing is that why does Outlook leave account information
behind when uninstalled and how do I remove it?

It's in the mail profile in the Windows registry, as I indicated. Create a
new one and that will clear it out. See my previous reference.