Zone Alarm 6 and USB 2

  • Thread starter Thread starter Dwight Duckstein
  • Start date Start date
D

Dwight Duckstein

Has anyone else experienced trouble running ZA and using an aftermarket USB
2 card?

Mine was crashing hard whenever I inserted the card - blue screen and power
off - boom.

After numerous hours chasing my tail updating drivers and reinstalling stuff
and emailing with Compaq, on a whim I shut down AVG and ZA. Voila! it
worked.

AVG is back on and running fine, ZA has been uninstalled - using Windows XP
Firewall - yuck.

System:

Compaq Presario 2110US (Notebook)
O2Micro PCMCIA
ATI Video
Windows XP Home
60G 512M
Fully updated, service pack 1.

ZA was also updated - the free version.

Card was SIIG Cardbus USB 2.0.

Any ideas? Any experience?
 
Dwight Duckstein said:
Has anyone else experienced trouble running ZA and using an aftermarket USB
2 card?

Mine was crashing hard whenever I inserted the card - blue screen and power
off - boom.

After numerous hours chasing my tail updating drivers and reinstalling stuff
and emailing with Compaq, on a whim I shut down AVG and ZA. Voila! it
worked.

AVG is back on and running fine, ZA has been uninstalled - using Windows XP
Firewall - yuck.

System:

Compaq Presario 2110US (Notebook)
O2Micro PCMCIA
ATI Video
Windows XP Home
60G 512M
Fully updated, service pack 1.

ZA was also updated - the free version.

Card was SIIG Cardbus USB 2.0.

Any ideas? Any experience?
Click to expand...

Try sending an e-mail to the Support Departments of ATI, AVG, ZoneLabs and
Compaq, to see if there are any known issues that may cause this behavior.

HTH
 
George Richards said:
Try sending an e-mail to the Support Departments of ATI, AVG, ZoneLabs and
Compaq, to see if there are any known issues that may cause this behavior.

HTH
Click to expand...

George - thanks - I was planning to work on that tonight. Compaq was
completely unaware of any issues, but did give me some troubleshooting
advice. Actually quite good advice. But, in the end, it was a hunch that
solved the problem, not troubleshooting principles.

SIIG isn't responding to my inquiries. Doubtful it was SIIG anyway - got the
exact same behavior out of a Belkin card, and using MS drivers or OEM made
no difference.

I did find some verbiage that indicated some general issues with the stop
code I was receiving (Stop: 0x00000050) and drivers, especially video and
LAN drivers. However, updating them made no change. I started going back
through things that had changed recently, and realized I was regularly
updating AVG and ZA, so on that hunch, tried killing them. Works great now.

Thanks!
 
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