You don't have permission to access / on this server.

  • Thread starter Thread starter hamiltoncruiser
  • Start date Start date
H

hamiltoncruiser

My mom is having difficulty accessing this one site...homedepot.ca

She gets:

Forbidden
You don't have permission to access / on this server.

It seems to be just for this site, she has had no other problems.
Any suggestions?

....Lisa
 
hamiltoncruiser said:
My mom is having difficulty accessing this one site...homedepot.ca

She gets:

Forbidden
You don't have permission to access / on this server.

It seems to be just for this site, she has had no other problems.
Any suggestions?

...Lisa
Click to expand...

Works OK here. Maybe shes typing the URL incoreectly. This is what
worked for me. Note there is no .com

www.homedepot.ca

gls858
 
Thanks.
We typed it fine...we checked and double checked. It works for me too on my
computer, but not for my mom on her computer.

....Lisa
 
Lisa said:
Thanks.
We typed it fine...we checked and double checked. It works for me too on my
computer, but not for my mom on her computer.

...Lisa
Click to expand...
Have you checked the Internet Option Security tab? Or maybe the Privacy
tab. Are your settings the same as hers?

gls858
 
gls858 said:
Have you checked the Internet Option Security tab? Or maybe the Privacy
tab. Are your settings the same as hers?

gls858
Click to expand...

I'm using Mozilla FF, she's using IE7....different settings.

Although I did try lowering her settings to less secure and that didn't
help.

....Lisa
 
Lisa said:
I'm using Mozilla FF, she's using IE7....different settings.

Although I did try lowering her settings to less secure and that didn't
help.

...Lisa
Click to expand...
I was using IE7 Security set to med-high and Privacy set to medium.
You might try adding the site to the trusted zone, but it sounds more
like shes hitting a secured server. Have you had her try Firefox?
Other than that I'm out of ideas.

gls858
 
Lisa said:
I'm using Mozilla FF, she's using IE7....different settings.

Although I did try lowering her settings to less secure and that didn't
help.

...Lisa
Click to expand...
Just had an additional thought. This is a home computer right? Our
content filter at work throws a similar message if a site is blocked.

gls858
 
Did you check Internet options--Content---ratings-- Click enable button and
check those settings. Other than that you may want to call your mothers ISP.
 
gls858 said:
I was using IE7 Security set to med-high and Privacy set to medium.
You might try adding the site to the trusted zone, but it sounds more
like shes hitting a secured server. Have you had her try Firefox?
Other than that I'm out of ideas.

gls858
Click to expand...

Those are mom's settings too.
And I trued adding it as a trusted site but IE said the site had to start
with "https" and this site doesn't.
I'll suggest she tries FF.
Thanks for all the suggestions.

....Lisa
 
Lisa said:
Those are mom's settings too.
And I trued adding it as a trusted site but IE said the site had to start
with "https" and this site doesn't.
I'll suggest she tries FF.
Thanks for all the suggestions.

...Lisa
Click to expand...
Sounds like the require authentication box is checked in the
trusted sites. It's at the bottom of the dialog box.
 
gls858 said:
Just had an additional thought. This is a home computer right? Our content
filter at work throws a similar message if a site is blocked.

gls858
Click to expand...

It is a home computer, yes.

....Lisa
 
Unknown said:
Did you check Internet options--Content---ratings-- Click enable button
and check those settings. Other than that you may want to call your
mothers ISP.
Click to expand...


I imagine all those settings are set to 0 just like my computer is...IE
opened it fine for me. But I will check.

The ISP was no help at all b/c the service was working, Internet and
email...it's just this one site.

....Lisa
 
gls858 said:
Sounds like the require authentication box is checked in the
trusted sites. It's at the bottom of the dialog box.
Click to expand...

I will ask Mom to uncheck that and see if that works.
Thanks!

....Lisa
 
I agree the service was working but you have to specifically ask if they are
blocking homedepot.ca
 
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