PREP YOUR MACHINE FIRST!
- IF you are using Spybot S/D, UN-Immunize your computer
- IF you are using Adaware, turn off AD-Watch
- Disable all other active anti-spy applications
- Dump all temporary file locations and Internet files
2. Clean out all temp file locations with ccleaner.exe
3. Install and use killbox to delete stubborn files
4. Reboot into safe mode - http://tinyurl.com/pfca
5. Run MSAS at least twice in full/deep mode
6. Run a robust, updated antivirus software scan
7. Reboot into normal mode,see if problem has been corrected
9. If your problem is Virus or Security patch related:
In the United States or Canada, call 1-866-PCSAFETY
MS will provide free support for those issues.
Battle Notes:
- If you have trojans (files that won't go away),
you may have to disable System Restore on XP: http://tinyurl.com/movy
Application Notes:
Registering a VB6 dll seems to fix missing agents:
1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware
4) If that fails, install VB6 runtime files: http://www.softwarepatch.com/windows/vbrun6download.htm