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Hi, Anne!
Always beware of the so-called "general consensus". With most people it
is often restricted to a very limited circle of friends and
acquaintances. Also "General consensus" is the same as "rumor has it..."
It is always much preferable to start with a fresh install when someone
has messed your system up.
Here are the basic steps:
1) Backup all data of value to some external device (e.g. CDs, Zips or
external HD).
Don't forget to back up your OE settings and mail (use Outlook Express
Freebie Backup from
http://www.oehelp.com/OEBackup)
2) Reboot then almost immediately press DEL (or any other appropriate
key) to enter the BIOS setup. Make sure that the BIOS boot-up sequence
is starting with the CD-ROM drive (this is assuming that your XP Setup
files are on a CD-ROM). Save your (new) BIOS settings if necessary.
3) Put the XP Setup CD-ROM in the drive.
4) Reboot. You should reboot on the XP Setup CD-ROM.
5) Follow instructions and reformat your HD.
6) Install XP. This should include IE and OE. Install the SP1 update if
you have it.
7) Do not immediately activate over the internet when asked, enable the
XP firewall first (
http://support.microsoft.com/?kbid=283673) before
connecting to the internet. You can activate after the firewall is
enabled: Control Panel - Network Connections. Right click the
connection you use, Properties, and there is a check box on the
Advanced page to activate the XP Firewall.
8) Install your AV (I can recommend eTrust from Computer Associates at
https://www.my-etrust.com).
9) Go to your AV site and update with all available signature files.
10) Go to Windows Update and install all critical updates from there.
There might be quite a lot of them.
You'll find more detailed information at
http://www.windows-help.net/WindowsXP/setup.html