XP Upgrade Error Message: Microsoft Fax Shared Client

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Guest

I have a Compaq Presario 5000Z. I previously had upgraded from Windows Me to Windows XP Home Edition. I did not change the file system and left it at Fat 32.
I recently took it to a computer shop and had a 120GB hard drive installed and the old HD cloned to the new. I also had 256 of Memory added to my 128.
The technician had trouble cloning the drive because of the way that Compaq had partioned the old drive. He ended up unstalling XP and reverting back to ME.
After the cloning was done the system worked fine in ME but we keep getting an error message when we try to upgrade again to XP. The installation stops and we receive a message that "Microsoft Shared Fax Client" cannot be fully uninstalled by the installer and that we should manually uninstall it using the ADD/REMOVE Programs in the control panel.
We cant find the program in the ADD/REMOVE or in the Windows Components. We assume it is refering to the current OS of ME and not the unistalled OS of XP. XP does have a built in fax program in windows but not ME that I am aware of.

Any help is appreciated. E-mail: (e-mail address removed)
 
Open up My Computer.
Go to Tools, Folder Options.
Put a check in "Show hidden files and folders".
Click on Start, then Run.
Type in: CMD.
Type in: cd\ , then hit enter
Type in: dir fxsclnt.exe /s
Remember what directory you found the file in.
Type in Exit.
Double click on My Computer.
Right-click on the C: drive and click on Explorer.
Find the directory that housed the fxsclnt.exe.
Delete the file and restart.

Now, you should be able to upgrade to Windows XP.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| I have a Compaq Presario 5000Z. I previously had upgraded from Windows Me to Windows XP Home Edition. I
did not change the file system and left it at Fat 32.
| I recently took it to a computer shop and had a 120GB hard drive installed and the old HD cloned to the
new. I also had 256 of Memory added to my 128.
| The technician had trouble cloning the drive because of the way that Compaq had partioned the old
drive. He ended up unstalling XP and reverting back to ME.
| After the cloning was done the system worked fine in ME but we keep getting an error message when we
try to upgrade again to XP. The installation stops and we receive a message that "Microsoft Shared Fax Client"
cannot be fully uninstalled by the installer and that we should manually uninstall it using the ADD/REMOVE
Programs in the control panel.
| We cant find the program in the ADD/REMOVE or in the Windows Components. We assume it is refering to
the current OS of ME and not the unistalled OS of XP. XP does have a built in fax program in windows but not
ME that I am aware of.
|
| Any help is appreciated. E-mail: (e-mail address removed)
 
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