XP too many user accounts?

  • Thread starter Thread starter shortgirl
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shortgirl

Set up new computer in office. 12 users. When one logs off, the next user
cannot put in password without restarting computer. Help?
 
shortgirl said:
Set up new computer in office. 12 users. When one logs off, the next user
cannot put in password without restarting computer. Help?
Click to expand...

What do you exactly mean when writing that users cannot put in password?
 
It is like it is frozen: if you can click on the username and get a password
box to open, you cannot get a cursor blink in the box.
 
shortgirl said:
It is like it is frozen: if you can click on the username and get a
password box to open, you cannot get a cursor blink in the box.
Click to expand...

Do your users log off or do Fast User Switching? XP Home or XP Pro? Computer
specs? Having 12 user accounts is not the issue; something else is wrong
with the machine . Since this is a new computer, is it one that you built
yourself or an OEM (HP, Dell, etc.) box? If OEM, did you remove all the OEM
preinstalled stuff? What antivirus/security program is installed?

Malke
 
Malke said:
Do your users log off or do Fast User Switching? XP Home or XP Pro? Computer
specs? Having 12 user accounts is not the issue; something else is wrong
with the machine . Since this is a new computer, is it one that you built
yourself or an OEM (HP, Dell, etc.) box? If OEM, did you remove all the OEM
preinstalled stuff? What antivirus/security program is installed?

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
Click to expand...


They log off, XP Pro, custom-built I think [A-Open] two yrs old, new hard
drive though, AVG antivirus, Windows Firewall, is that everything? Installed
Open Office, Adobe reader and that is all.
 
shortgirl wrote:


They log off, XP Pro, custom-built I think [A-Open] two yrs old, new hard
drive though, AVG antivirus, Windows Firewall, is that everything?
Installed Open Office, Adobe reader and that is all.
Click to expand...

Did you install current drivers for all your hardware? Since this is a
custom-built machine, you would need to get drivers from the hardware
mftrs.' websites.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

The reason I asked about antivirus/security software is that it seems to me
that something you have running in the background is interfering with
proper log off. The first suspect in these sorts of cases is
antivirus/security software. The second suspect is a bad driver. The third
is other software, even printer software.

So my troubleshooting steps in this case would be to:

1. Update all my drivers and test.
2. If that didn't solve the issue, do clean-boot troubleshooting and test.

Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

3. If that didn't test, I would then look to the hardware and make sure
nothing like the video card is failing or the RAM is bad. That's a long
shot and WAG but I wanted to be thorough here.

Malke
 
shortgirl said:
It is like it is frozen: if you can click on the username and get a password
box to open, you cannot get a cursor blink in the box.
Click to expand...

Try to empty security logs in event viewer.
 
shortgirl said:
Set up new computer in office. 12 users. When one logs off, the next user
cannot put in password without restarting computer. Help?
Click to expand...


Until you find a permanent solution, here's a workaround you can try so the
users don't have to restart the computer.

At the Welcome screen, hit the Ctrl + Alt + Del keys twice to bring up the Logon
to Windows dialog.
They will now have to enter their user names and passwords.

An alternative is to abandon the Welcome screen altogether and use the Logon to
Windows dialog as the method of logging on to the computer. That's accomplished
by going to Control Panel -> User Accounts and clicking on Change the way users
log on or off. Uncheck Use the Welcome screen and hit the Apply Options button.
The downside of this approach is that you lose the Fast User Switching feature.
Note: You can also go into Local Security Policy in Control Panel ->
Administrative Tools and enable the policy to prevent display of the last logged
on user. That policy is under Security Settings -> Local Policies -> Security
Options -> Interactive logon: Do not display last user name.

Good luck

Nepatsfan
 
Malke said:
shortgirl wrote:


They log off, XP Pro, custom-built I think [A-Open] two yrs old, new hard
drive though, AVG antivirus, Windows Firewall, is that everything?
Installed Open Office, Adobe reader and that is all.
Click to expand...

Did you install current drivers for all your hardware? Since this is a
custom-built machine, you would need to get drivers from the hardware
mftrs.' websites.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

The reason I asked about antivirus/security software is that it seems to
me
that something you have running in the background is interfering with
proper log off. The first suspect in these sorts of cases is
antivirus/security software. The second suspect is a bad driver. The third
is other software, even printer software.

So my troubleshooting steps in this case would be to:

1. Update all my drivers and test.
2. If that didn't solve the issue, do clean-boot troubleshooting and test.

Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

3. If that didn't test, I would then look to the hardware and make sure
nothing like the video card is failing or the RAM is bad. That's a long
shot and WAG but I wanted to be thorough here.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
Click to expand...

One solution if something in the background is preventing a proper logoff,
is to use Microsoft's very own User Profile Hive Cleanup utility.
http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582
This runs as a service in the background and makes sure all hives of a
user's portion of the registry are closed when you logoff/shutdown. Hope
this helps!
 
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