xp support from microsoft

  • Thread starter Thread starter michael ellis
  • Start date Start date
M

michael ellis

Called in tonite, received a case # was transferred and advised of atleast a
45 minute wait for service on my dime, this really sucks!
 
i keep getting "page not available" at all of the options for support! is it because xp is blacklisted?
 
Hi sir,
I have winxp professional. I just bought the computer, and installed all the recommended updates downloaded from microsoft website. But, still sometimes, I am in the middle of something, like listening to music on real player and chatting with one of my friends OR I am watching some movie on my computer using "Cyberlink Power DVD" application, the computer automatically restarts. I am wondering if you are kind enough to give me a clue what is going on over here, and what is the remedy for the problem

Thanks,

Shahid
Email: (e-mail address removed)
 
I have posted on these boards, received replies and haven't been successful.
The help and support from the start menu doesn't function. I have tried the
Kelly fixes, etal, I installed XP Pro tuesday and having several problems
like this.

(e-mail address removed)
 
Have you done virus checks?


Shahid said:
Hi sir,
I have winxp professional. I just bought the computer, and installed all
Click to expand...
the recommended updates downloaded from microsoft website. But, still
sometimes, I am in the middle of something, like listening to music on real
player and chatting with one of my friends OR I am watching some movie on
my computer using "Cyberlink Power DVD" application, the computer
automatically restarts. I am wondering if you are kind enough to give me a
clue what is going on over here, and what is the remedy for the problem
 
Hi sir,
I have winxp professional. I just bought the computer, and installed all the recommended updates downloaded from microsoft website. But, still sometimes, I am in the middle of something, like listening to music on real player and chatting with one of my friends OR I am watching some movie on my computer using "Cyberlink Power DVD" application, the computer automatically restarts. I am wondering if you are kind enough to give me a clue what is going on over here, and what is the remedy for the problem

Thanks,

Shahid
Email: (e-mail address removed)
Click to expand...

Shahid,

Check airflow / ventilation. Are all the fans running? Are all the
filters clean? Look inside the case - is there a clear unrestricted
airflow around the cpu?

Check the Event Log (Control Panel - Administrative Tools - Event
Viewer). Any error messages just before the restart?

Check for viruses:
http://housecall.trendmicro.com/

Check for spyware. Use HijackThis, Spybot S&D, and expert advice at
SWI Forums (all free). Complete instructions are available at:
http://forums.spywareinfo.com/index.php?showtopic=5187

Do you have a firewall or NAT router? If not, please get one, for
everybody's benefit. I doubt that Blaster will be the last worm that
will attack thru a Windoze design deficiency.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
----- Chuck wrote: ----

On Wed, 28 Jan 2004 22:16:08 -0800, Shahi
Hi sir
I have winxp professional. I just bought the computer, and installed all the recommended updates downloaded from microsoft website. But, still sometimes, I am in the middle of something, like listening to music on real player and chatting with one of my friends OR I am watching some movie on my computer using "Cyberlink Power DVD" application, the computer automatically restarts. I am wondering if you are kind enough to give me a clue what is going on over here, and what is the remedy for the proble
Email: (e-mail address removed)
Click to expand...

Shahid

Check airflow / ventilation. Are all the fans running? Are all th
filters clean? Look inside the case - is there a clear unrestricte
airflow around the cpu

Check the Event Log (Control Panel - Administrative Tools - Even
Viewer). Any error messages just before the restart



Do you have a firewall or NAT router? If not, please get one, fo
everybody's benefit. I doubt that Blaster will be the last worm tha
will attack thru a Windoze design deficiency

Cheers
Chuc
Paranoia comes from experience - and is not necessarily a bad thing


Check for viruses
http://housecall.trendmicro.com

Check for spyware. Use HijackThis, Spybot S&D, and expert advice a
SWI Forums (all free). Complete instructions are available at
http://forums.spywareinfo.com/index.php?showtopic=518
Hi chuck
I have done all , what you just sai

Check airflow / ventilation. Are all the fans running? Are all th
filters clean? Look inside the case - is there a clear unrestricte
airflow around the cpu? ====== > I have checked that; there is plenty of airflow/ ventilation, the fan is running, the filters are clean (as it is a brand new machine), I looked inside the case. There is a clear unrestricted airflow around cp


Check the Event Log (Control Panel - Administrative Tools - Even
Viewer). Any error messages just before the restart?

In the Event Log under application, it shows some errors =====

1) Application Hang, Category 101, Event 1000 (shows 14 times

2) Application error, Category None, Event 1001 (shows 9 times

In the Event Log under system, it shows some errors =====

1) Type "Warning", source "W32Time", Event "36" (shows 2 times

2) Type "Warning", source "Cd Rom", Event "51" (shows 10 times

3) Type "Error", source "System Error", Category "102", Event "1003" (shows 1 time


Check for viruses
http://housecall.trendmicro.com/ ========> cked for viruses ====== nothing found at al


Check for spyware. Use HijackThis, Spybot S&D, and expert advice a
SWI Forums (all free). Complete instructions are available at
http://forums.spywareinfo.com/index.php?showtopic=518

============= > No help was found on those forum

Do you have a firewall or NAT router? =======> I have PC cillin 2002 anti virus installed and I install every update they come out with. I have Link sys router installed in the house as well

Please give me any more suggestions you have. I really appreciate it
The last time I got the blue screen, it gave me the error message

"Win32k.sys. Address BF874470 base at BF800000, Datestamp 3f73195d

I really appreciate your help

Thanks

Shahid
 
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