xp sudden blackouts

  • Thread starter Thread starter John Osgood
  • Start date Start date
J

John Osgood

Again today, while working on small spreadsheet in Excel, screen suddenly
went black. I had to reboot and lost data I hadn't saved. No error message -
just instant black screen. This happens too often. Anyone know why or how to
fix?

--
John O. Morris
80 Loeffler Road, G-213
Bloomfield CT 06002
860-726-2098
(e-mail address removed)
 
John said:
Again today, while working on small spreadsheet in Excel, screen
suddenly went black. I had to reboot and lost data I hadn't saved. No
error message - just instant black screen. This happens too often.
Anyone know why or how to fix?
Click to expand...


John

Go to Start/Run and type: eventvwr.msc and press OK. In the event
Viewer, click on Applications in the left side menu and look for any "X"
error messages that correspond to the last time this behavior happened.
Double click the entry to see the details of the error. This may give you a
clue as to program/hardware is causing the problem. You can click the small
icon on the right side of this details window that looks like 2 text pages
to copy the error to the clipboard and paste it back here in a reply.

Another thing to look at is Start/Run, type: msinfo32 and press OK.
Expand the Components item and click on the Problem Devices. If there is an
entry for a hardware device there, it could be where the problem is coming
from.
--
Ronnie Vernon
Microsoft MVP-Windows Shell/User
Please reply to the newsgroup so all may benefit.
http://www.dts-l.org
http://www.mvps.org
 
thank you, Ronnie. I found about 10 of these Xs in the past two weeks,
always the same Event ID 1000; no problem devices:
Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 12/23/2003

Time: 12:56:28 PM

User: N/A

Computer: JM

Description:

Faulting application rundll32.exe, version 5.1.2600.0, faulting module
unknown, version 0.0.0.0, fault address 0x0006fdc4.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 72 75 6e ure run

0018: 64 6c 6c 33 32 2e 65 78 dll32.ex

0020: 65 20 35 2e 31 2e 32 36 e 5.1.26

0028: 30 30 2e 30 20 69 6e 20 00.0 in

0030: 75 6e 6b 6e 6f 77 6e 20 unknown

0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0

0040: 61 74 20 6f 66 66 73 65 at offse

0048: 74 20 30 30 30 36 66 64 t 0006fd

0050: 63 34 0d 0a c4..
 
Ronnie: I checked out more of the Xs in the viewer. Faulting application:
pageplus.exe; faulting module mfc42.dll; app: pspa.exe, module gdi 32.dll;
app:pdexplo.exe, module kvssvwr.dll. I will contact Serif Page Plus Tech
Support. What should I tell them?
 
One more quick follow up.<pspa.exe> is a Jasc program; <pdexplo.exe> is
Power Desk; <photopls.exe> is a Serif program which I have uninstalled.
Thank you.
 
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