For instance, my
initial impression is that MS.public.windowsxp.newusers and
MS.public.windowsxp.basics are aimed at the same folks. Is this correct or
are there some subtle differences? I
They're very similar. My take is
newusers = any new user question from someone using Windows XP. Sometimes
see ribbing or "scolding" when a new user asks about third party software
but being referred to appropriate resources for specific questions (and
discovering how to find those resources) is a part of their learning
process. They're on the right track having found the newsgroups. The rest
will come with time.
basics = questions about basic XP features and tasks
Some questions overlap and show up in both groups. Some new users won't
know the difference and will post new user questions in basics.
Understandable and to be expected, in my opinion.
I think the kickers are:
"accessibility" for discussing Accessibility Options but more often find
questions about access: internet, file permissions, network, etc.
"help and support" for discussing XP's help file but instead the title is
taken literally and has evolved into a smaller version of
"windowsxp.general."