Xp Spontaneously reboots

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Guest

I have a remote user whose machine will reboot itself after about 3 minutes.
It will reboot from the logon screen so it doesn't seem to be profile
related. We were able to logon and quickly clear the "Auto-restart" check
box under System Failure in the Start and Recovery Applet. However, instead
of giving us a BSOD when it errors out, it just give us a bright blue screen
with nothing on it. The machine must be manually shut off at this point.
This occurs in safe mode as well.

The user is not technical and has no access to additonal hardware. The
machine is something along the lines of an HP Compaq d530, so its not
incrediably old.

Is it even worth it to send an XP CD out there for her to try to run a
repair on the install or should I chalk it up to bad hardware and her send it
in...

Thanks
 
Palantir said:
I have a remote user whose machine will reboot itself after about 3
minutes.
It will reboot from the logon screen so it doesn't seem to be profile
related. We were able to logon and quickly clear the "Auto-restart"
check
box under System Failure in the Start and Recovery Applet. However,
instead
of giving us a BSOD when it errors out, it just give us a bright blue
screen
with nothing on it. The machine must be manually shut off at this point.
This occurs in safe mode as well.

The user is not technical and has no access to additonal hardware. The
machine is something along the lines of an HP Compaq d530, so its not
incrediably old.

Is it even worth it to send an XP CD out there for her to try to run a
repair on the install or should I chalk it up to bad hardware and her send
it
in...
Click to expand...



Well you could have them try a repair installtion if they know how...
but it certainly could be a hardware problem (such as RAM or cpu cooler)
 
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