XP SP2 fails to install at Checking Product Key stage

[Terry Jones]

I have a OEM version of WIN XP SP1a installed on a HP
NX9110 laptop.

I have used a microsoft distributed CD with XP SP2 to
install the SP, at the point that it checks the product
key the install aborts.

The copy of XP is legal, the certificate is attached as a
label to to laptop.

How do I get XP SP2 to install?

Thanks

Terry

 

[Carey Frisch [MVP]]

You receive a "Windows XP Setup is incompatible with this version of Windows" error
message when you install Windows XP Service Pack 2 on a Hewlett-Packard computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;870898&Product=windowsxpsp2

HP and Compaq Desktop PCs - Important Information for Upgrading
to Microsoft Windows XP Service Pack 2
http://h10025.www1.hp.com/ewfrf/wc/...n&lc=en&cc=us&docname=c00218731&lang=en&cc=us

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------

:

| I have a OEM version of WIN XP SP1a installed on a HP
| NX9110 laptop.
|
| I have used a microsoft distributed CD with XP SP2 to
| install the SP, at the point that it checks the product
| key the install aborts.
|
| The copy of XP is legal, the certificate is attached as a
| label to to laptop.
|
| How do I get XP SP2 to install?
|
| Thanks
|
| Terry

 

[Terry Jones]

At the point that it checks the product key, SP2 fails to
install. The message reads something like "The
Installation Failed", no mention of compatibility.

I have checked the machine for spyware, virus and checked
the hard drive for errors.

Should I still try the 870898 knowledge base entry, even
though i don't get the compatibility message?

Regards,

 

[Carey Frisch [MVP]]

Troubleshooting SP2 for Windows XP
http://www.michna.com/kb/WxSP2.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-----------------------------------------------------------------------------

:

| At the point that it checks the product key, SP2 fails to
| install. The message reads something like "The
| Installation Failed", no mention of compatibility.
|
| I have checked the machine for spyware, virus and checked
| the hard drive for errors.
|
| Should I still try the 870898 knowledge base entry, even
| though i don't get the compatibility message?