XP SP2 / 2003x64 Printer Preferences Causing XP to crash

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Guest

I have an issue with windows xp sp2 crashing when I try to view the printer
preferences on xp. The printer is a network printer running on windows 2003
x64.

I can view properties just fine.
 
This sounds like a DEVMODE mismatch issue. The x64 printer information have
a different size than what the x86 print driver expects. The manufacture
will need to correct the driver mismatch. What driver / model is this?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Every printer I try has this issue. They view fine on the server side. I
have installed the 32bit drivers on the server as well. All my printers are
HP 4100/4200/4050/4250/4345. The drivers are not the universal drivers that
HP offers I use the latest drivers from www.hp.com that is specific to the
machine. All PC6 drivers are used
--
admindavep


Alan Morris said:
This sounds like a DEVMODE mismatch issue. The x64 printer information have
a different size than what the x86 print driver expects. The manufacture
will need to correct the driver mismatch. What driver / model is this?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

davep said:
I have an issue with windows xp sp2 crashing when I try to view the printer
preferences on xp. The printer is a network printer running on windows
2003
x64.

I can view properties just fine.
Click to expand...
Click to expand...
 
We have the 4345 in use. The version we have on our x64 print server is:
x64 PCL 6
60.053.762.32

same version for x86

I don't suppose you have the R2 version of Server. If so install the print
management tools.

Did you migrate the printers from an x86 machine to the x64 machine?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

davep said:
Every printer I try has this issue. They view fine on the server side. I
have installed the 32bit drivers on the server as well. All my printers
are
HP 4100/4200/4050/4250/4345. The drivers are not the universal drivers
that
HP offers I use the latest drivers from www.hp.com that is specific to the
machine. All PC6 drivers are used
--
admindavep


Alan Morris said:
This sounds like a DEVMODE mismatch issue. The x64 printer information
have
a different size than what the x86 print driver expects. The manufacture
will need to correct the driver mismatch. What driver / model is this?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

davep said:
I have an issue with windows xp sp2 crashing when I try to view the
printer
preferences on xp. The printer is a network printer running on windows
2003
x64.

I can view properties just fine.
Click to expand...
Click to expand...
Click to expand...
 
I do have R2 installed. I will try installing management tools and see what
happens.
No migration, brand new installation. I have no issues when I use x64 pro
as a workstation. I think you were right on about the DEVMODE issue.
--
admindavep


Alan Morris said:
We have the 4345 in use. The version we have on our x64 print server is:
x64 PCL 6
60.053.762.32

same version for x86

I don't suppose you have the R2 version of Server. If so install the print
management tools.

Did you migrate the printers from an x86 machine to the x64 machine?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

davep said:
Every printer I try has this issue. They view fine on the server side. I
have installed the 32bit drivers on the server as well. All my printers
are
HP 4100/4200/4050/4250/4345. The drivers are not the universal drivers
that
HP offers I use the latest drivers from www.hp.com that is specific to the
machine. All PC6 drivers are used
--
admindavep


Alan Morris said:
This sounds like a DEVMODE mismatch issue. The x64 printer information
have
a different size than what the x86 print driver expects. The manufacture
will need to correct the driver mismatch. What driver / model is this?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I have an issue with windows xp sp2 crashing when I try to view the
printer
preferences on xp. The printer is a network printer running on windows
2003
x64.

I can view properties just fine.
Click to expand...
Click to expand...
Click to expand...
 
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