G
Guest
Windows shuts down partway through a virus scan with Norton Antivirus. Has
anyone experienced a similar problem with Norton or other virus scan programs?
anyone experienced a similar problem with Norton or other virus scan programs?
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G
Guest
Probably malware infection
MALWARE REMOVAL INSTRUCTIONS
without internet connection
1. Download the necessary software
@ SpyBot Search and Destroy
http://www.safer-networking.org/microsoft.en.html
@ Ad-Aware SE Personal
http://www.lavasoftusa.com/software/adaware
@ Microsoft Antispyware (only for genuie Windows versions)
http://www.microsoft.com/athome/security/downloads/default.mspx
@ CWShredder
http://housecall.trendmicro.com
@ Antivirus software (if you still do not have)
Panda Titanium 2005
http://www.pandasoftware.com/microsoft
If you are non-XP user and still do not have firewall,
you should get free one from here:
http://www.microsoft.com/athome/security/downloads/default.mspx
There are some malwares that can destroy the internet connection
when you try to remove them.That's why you may get that program
that could restore your internet connection.
I haven't tried it but lots of people like them.
Win Sock XP Fix
http://www.spychecker.com/program/winsockxpfix.html
2. Create a back-up of all your critical information
This is just an option.
You should check it for viruses later.
3. Run a Firewall
has integrated firewall -
Internet Connection Firewall (ICF) for SP1 and
Windows Firewall (WF) for SP2
They do not have integrated firewall ,they have to use software firewall.
!!! Use only 1 firewall !!!
4. Windows Updates
Connect to internet and
download all the security updates - Critical updates with Express install.
Start -> Windows Updates
or
http://windowsupdate.microsoft.com
5. Install and Update
6. Delete all the Internet Explorer's temporary stuff
Start -> Settings- > Control Panel -> Internet Options
There ,on the General Tab you will see where you can deleteDelete them all.
7. Delete all Temporary files
| Windows XP users (all new versions) |
The path is :
C:\Documents and Settings\USER\Local Settings\Temp
Delete all files from this folder
and also
C:\Windows\Temp
| Windows 98 users (all old versions) |
The path is :
C:\Windows\Temp
8. Remove any unwanted programs
Boot in Safe Mode (see how below)
Then ,in Safe Mode, Start - Settings – Control Panel – Add /Remove programs
See if you have any unknown /unwanted software
installed- toolbars and/or known spy programs.
Remove them with the REMOVE button.
Also check for tracks of these programs in
C:\Program files and delete,if any.
Then restart with booting in Normal Mode .
9. Run Disc Clean up
Start -> Programs -> Accessories -> System Tools -> Disc Cleanup
Make sure you have checked :
Downloaded program files
Temporary Internet files
Temporary files
Recycle bin
Web Client/Publisher content
10. Remove viruses /worms /trojan horses
@ Scan with Microsoft Windows Malicious Software removal tool
http://www.microsoft.com/malwareremove
@ Scan with
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
@ Install the antivirus software
Boot in Safe Mode and install the antivirus software
<In Safe Mode,because there are viruses
that have the ability to damage an antivirus while installing it>
How to boot your computer in Safe Mode
Do this by repeatedly typing F8 while Windows is starting before
Windows logo appears.
Then you'll open the BIOS menu where you can choose to boot
the hard drive in SAFE MODE
(If you are XP user ,find more about Safe Mode
in Help and Support Center ; Start-Help and Suport)
@ Update the antivirus and scan with it
Boot in Normal Mode and update it.
Make sure you have all functions ON
(scanning all files,heuristic,disinfect,scanning for other threats...)
Then boot in Safe Mode and also perform a scan
@ While still in Safe Mode,scan with these
and remove the junk
!!! They must have already been updated !!!
When the scan is finished,
DO NOT restart ,if you have Win XP or ME
Because of the fact malware is a program,
System Restore also stores all malware tracks and when restarting,it can
replicate some infected system stuff and the malware will be back !!!
So you need to delete all the restore points before restarting :
Check Turn off system restore.Click OK
11. For better performance ,it is advisable to check your hard drives for
errors
Open My computer .
Then right click on the hard drive you want to check -> Properties -> Tools
In the error-checking area ,click "Check now" to start the process.
again Right click on My computer->Properties->System Restore
Uncheck Turn off system restore ,so you'll have your Restore function ON.
After these,your computer should be clean !
If you do not understand something,you can post again and ask for
information
If the instructions seems difficult to you,you can take your computer to
a computer store where IT specialist would help you wipe out the junk!
Don't be shame.
--- Useful pages ---
http://www.microsoft.com/athome/security/downloads/default.mspx
different kinds of free or trial security software.
http://www.pandasoftware.com/about/resp_social/children_internet
Because of the campaign "Children and the Internet"
Panda Software offers 90 day free trial version of one of the best security
software
Panda Platininum Internet Security 2005 awarded with many prizes
http://www.pandasoftware.com/protected/tips.htm
useful tips for protecting computers
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://housecall.trendmicro.com
Trend-Micro free online scanner HouseCall where you can scan for
Viruses and Spywares and clean them. CWShredder is also available here
http://www.kaspersky.com/virusscanner
Kaspersky free online scanner
and checker for suspicious files.If you have issues with suspicious
file,here is the right place!
http://www.f-prot.com/virusinfo/submission_form.html
Send F-prot AV suspicious files for fast analyze and and it is all for FREE
http://www.microsoft.com/malwareremove
Microsoft Windows Malware Removal Tool
http://www.microsoft.com/windowsxp/using/security/expert/russel_infectedpc.mspx
Microsoft MVP Charlie Russel's article about Dealing with malware
Really good and detailed
http://support.microsoft.com
Free Microsoft support and suggestions (for genuie clients)
Now ,when you have cleaned your computer,you need to think about your
security!
Microsoft
suggests 3 + 1 general steps how to protect
your PC and the infomation stored on it,
your privacy and your family
1.Use an internet firewall
2.Enable Automatic Updates for your PC
3.Use an antivirus software
4.Use antispyware software
Goto http://www.microsoft.com/athome/security and learn more
Check the Security Essentials for your OS and also have a look at all
sections!
Panda_man
" Let's beat malware black and blue"
" No new epidemic of all kind of malware -> Panda TruPrevent"
MALWARE REMOVAL INSTRUCTIONS
without internet connection
1. Download the necessary software
@ SpyBot Search and Destroy
http://www.safer-networking.org/microsoft.en.html
@ Ad-Aware SE Personal
http://www.lavasoftusa.com/software/adaware
@ Microsoft Antispyware (only for genuie Windows versions)
http://www.microsoft.com/athome/security/downloads/default.mspx
@ CWShredder
http://housecall.trendmicro.com
@ Antivirus software (if you still do not have)
Panda Titanium 2005
http://www.pandasoftware.com/microsoft
If you are non-XP user and still do not have firewall,
you should get free one from here:
http://www.microsoft.com/athome/security/downloads/default.mspx
There are some malwares that can destroy the internet connection
when you try to remove them.That's why you may get that program
that could restore your internet connection.
I haven't tried it but lots of people like them.
Win Sock XP Fix
http://www.spychecker.com/program/winsockxpfix.html
2. Create a back-up of all your critical information
This is just an option.
You should check it for viruses later.
3. Run a Firewall
has integrated firewall -
Internet Connection Firewall (ICF) for SP1 and
Windows Firewall (WF) for SP2
They do not have integrated firewall ,they have to use software firewall.
!!! Use only 1 firewall !!!
4. Windows Updates
Connect to internet and
download all the security updates - Critical updates with Express install.
Start -> Windows Updates
or
http://windowsupdate.microsoft.com
5. Install and Update
SpyBot Search and Destroy
Ad-Aware SE Personal
Microsoft Antispyware
CWShredder
6. Delete all the Internet Explorer's temporary stuff
Start -> Settings- > Control Panel -> Internet Options
There ,on the General Tab you will see where you can deleteDelete them all.
7. Delete all Temporary files
| Windows XP users (all new versions) |
The path is :
C:\Documents and Settings\USER\Local Settings\Temp
Delete all files from this folder
and also
C:\Windows\Temp
| Windows 98 users (all old versions) |
The path is :
C:\Windows\Temp
8. Remove any unwanted programs
Boot in Safe Mode (see how below)
Then ,in Safe Mode, Start - Settings – Control Panel – Add /Remove programs
See if you have any unknown /unwanted software
installed- toolbars and/or known spy programs.
Remove them with the REMOVE button.
Also check for tracks of these programs in
C:\Program files and delete,if any.
Then restart with booting in Normal Mode .
9. Run Disc Clean up
Start -> Programs -> Accessories -> System Tools -> Disc Cleanup
Make sure you have checked :
Downloaded program files
Temporary Internet files
Temporary files
Recycle bin
Web Client/Publisher content
10. Remove viruses /worms /trojan horses
@ Scan with Microsoft Windows Malicious Software removal tool
http://www.microsoft.com/malwareremove
@ Scan with
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
@ Install the antivirus software
Boot in Safe Mode and install the antivirus software
<In Safe Mode,because there are viruses
that have the ability to damage an antivirus while installing it>
How to boot your computer in Safe Mode
Do this by repeatedly typing F8 while Windows is starting before
Windows logo appears.
Then you'll open the BIOS menu where you can choose to boot
the hard drive in SAFE MODE
(If you are XP user ,find more about Safe Mode
in Help and Support Center ; Start-Help and Suport)
@ Update the antivirus and scan with it
Boot in Normal Mode and update it.
Make sure you have all functions ON
(scanning all files,heuristic,disinfect,scanning for other threats...)
Then boot in Safe Mode and also perform a scan
@ While still in Safe Mode,scan with these
and remove the junk
!!! They must have already been updated !!!
When the scan is finished,
DO NOT restart ,if you have Win XP or ME
Because of the fact malware is a program,
System Restore also stores all malware tracks and when restarting,it can
replicate some infected system stuff and the malware will be back !!!
So you need to delete all the restore points before restarting :
Check Turn off system restore.Click OK
11. For better performance ,it is advisable to check your hard drives for
errors
Open My computer .
Then right click on the hard drive you want to check -> Properties -> Tools
In the error-checking area ,click "Check now" to start the process.
again Right click on My computer->Properties->System Restore
Uncheck Turn off system restore ,so you'll have your Restore function ON.
After these,your computer should be clean !
If you do not understand something,you can post again and ask for
information
If the instructions seems difficult to you,you can take your computer to
a computer store where IT specialist would help you wipe out the junk!
Don't be shame.
--- Useful pages ---
http://www.microsoft.com/athome/security/downloads/default.mspx
different kinds of free or trial security software.
http://www.pandasoftware.com/about/resp_social/children_internet
Because of the campaign "Children and the Internet"
Panda Software offers 90 day free trial version of one of the best security
software
Panda Platininum Internet Security 2005 awarded with many prizes
http://www.pandasoftware.com/protected/tips.htm
useful tips for protecting computers
http://www.pandasoftware.com/products/activescan/com/activescan_principal.htm
Panda Software free Active Scan,where you can check your
PC for ALL TYPES of security threats and clean viruses and worms
http://housecall.trendmicro.com
Trend-Micro free online scanner HouseCall where you can scan for
Viruses and Spywares and clean them. CWShredder is also available here
http://www.kaspersky.com/virusscanner
Kaspersky free online scanner
and checker for suspicious files.If you have issues with suspicious
file,here is the right place!
http://www.f-prot.com/virusinfo/submission_form.html
Send F-prot AV suspicious files for fast analyze and and it is all for FREE
http://www.microsoft.com/malwareremove
Microsoft Windows Malware Removal Tool
http://www.microsoft.com/windowsxp/using/security/expert/russel_infectedpc.mspx
Microsoft MVP Charlie Russel's article about Dealing with malware
Really good and detailed
http://support.microsoft.com
Free Microsoft support and suggestions (for genuie clients)
Now ,when you have cleaned your computer,you need to think about your
security!
Microsoft
suggests 3 + 1 general steps how to protect
your PC and the infomation stored on it,
your privacy and your family
1.Use an internet firewall
2.Enable Automatic Updates for your PC
3.Use an antivirus software
4.Use antispyware software
Goto http://www.microsoft.com/athome/security and learn more
Check the Security Essentials for your OS and also have a look at all
sections!
Panda_man
" Let's beat malware black and blue"
" No new epidemic of all kind of malware -> Panda TruPrevent"
G
Guest
Thanks for the suggestions. I had already run each of the programs that you
listed plus a few others as well as Regisrty First Aid.
listed plus a few others as well as Regisrty First Aid.