XP Servive Pack 2 and antivirus

  • Thread starter Thread starter Tammie
  • Start date Start date
T

Tammie

I keep getting messages to the effect that I have Nortons
AntiVirus installed, but its status is unknown. Click
recomdations. Get a message that says to Make sure that
your installed antivirus program is up todate and turned
on.
I have auto protect, email scanning, script blocking and
automatic liveupdate all on. My subscripion is up todate
How can I get this to work properly?
Thank you! Tammie
 
Tammie said:
I keep getting messages to the effect that I have Nortons
AntiVirus installed, but its status is unknown. Click
recomdations. Get a message that says to Make sure that
your installed antivirus program is up todate and turned
on.
I have auto protect, email scanning, script blocking and
automatic liveupdate all on. My subscripion is up todate
How can I get this to work properly?
Click to expand...

You get these messages because Symantec dropped the ball.
Don't worry, they are trying to pick it back up.

The problem is with Symantec (Norton) Antivirus. Symantec acknowledges this
as a problem and has released and retracted a patch for the 2004 product
line once already. If you go to Symantec's web page and look here
(specifically):

http://snipurl.com/9aob

You will see that the 2005 product line already includes the necessary
patches/upgrade. The new release of the 2004 product line patch/upgrade is
expected sometime in late September/early October.
 
Tammie said:
I keep getting messages to the effect that I have Nortons
AntiVirus installed, but its status is unknown. Click
recomdations. Get a message that says to Make sure that
your installed antivirus program is up todate and turned
on.
I have auto protect, email scanning, script blocking and
automatic liveupdate all on. My subscripion is up todate
How can I get this to work properly?
Thank you! Tammie
Click to expand...
Hi

If you are not able to get the Security Center to recognise Norton
fully:

Control Panel/Security Center, click on the "Change the Way
Security Center Notifies Me" link in the left pane.

Frequently asked questions about Windows Security Center
http://support.microsoft.com/?kbid=883792


More about Symantec products and SP2 here:

http://www.symantec.com/techsupp/sp2/faq.html

http://www.symantec.com/techsupp/sp2/support_doc.html

For Norton 2004 products:

After installing XP Service Pack 2, the message "Your computer might
be at risk . . . " appears
http://service1.symantec.com/SUPPOR...613?OpenDocument&tpre=&csm=no&src=con_web_nam


For Norton 2005 products:

I think Norton 2005 have a tamper proof setting as default, and this
cases the Security Center to not detect NAV 2005.

Symantec Security Alert appears after running LiveUpdate or installing
XP Service Pack 2
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=
 
Tammie said:
I keep getting messages to the effect that I have Nortons
AntiVirus installed, but its status is unknown. Click
recomdations. Get a message that says to Make sure that
your installed antivirus program is up todate and turned
on.
I have auto protect, email scanning, script blocking and
automatic liveupdate all on. My subscripion is up todate
How can I get this to work properly?
Click to expand...
You get these messages because Symantec dropped the ball.
Don't worry, they are trying to pick it back up.

The problem is with Symantec (Norton) Antivirus. Symantec
acknowledges this as a problem and has released and retracted a
patch for the 2004 product line once already. If you go to
Symantec's web page and look here (specifically):

http://snipurl.com/9aob

You will see that the 2005 product line already includes the
necessary patches/upgrade. The new release of the 2004 product line
patch/upgrade is expected sometime in late September/early October.
Click to expand...
Thank you for the help. I have nortons works 2003. Guess
it is time to upgrade.<g>
Click to expand...

Don't spend money needlessly. You can go into Control Panel --> Security
Center and click on the "Recommendations" button for the Antivirus and tell
it "You will monitor the AV software".

Another option is upgrade to something free..

Symantec (Norton) AntiVirus (~$11 and up)
http://www.symantec.com/nav/nav_9xnt/

Kaspersky Anti-Virus (~$49.95 and up)
http://www.kaspersky.com/products.html

Panda Antivirus Titanium (~$39.95 and up)
http://www.pandasoftware.com/
(Free Online Scanner: http://www.pandasoftware.com/activescan/)

AVG 6.0 Anti-Virus System (Free and up)
http://www.grisoft.com/

McAfee VirusScan (~$11 and up)
http://www.mcafee.com/

AntiVir (Free and up)
http://www.free-av.com/

avast! 4 (Free and up)
http://www.avast.com/

Trend Micro (~$49.95 and up)
http://www.trendmicro.com/en/home/us/personal.htm
(Free Online Scanner:
http://housecall.trendmicro.com/housecall/start_corp.asp)

RAV AntiVirus Online Virus Scan (Free!)
http://www.ravantivirus.com/scan/
 
Tammie said:
I keep getting messages to the effect that I have Nortons
AntiVirus installed, but its status is unknown. Click
recomdations. Get a message that says to Make sure that
your installed antivirus program is up todate and turned
on.
Click to expand...

If you click on "Recommendations" there should be an option there that reads
something like "I will monitor virus protection status myself." Just make
sure that's selected. It has something to do with Symantec's anti-tampering
features in the virus scanner, or something like that. If you're running
2003, that's all you can do. If it's 2004 or 2005, a patch is on the way.
Either way, it's no reason to buy a new virus scanner.
 
Tammie said:
Thank you for the help. I have nortons works 2003. Guess
it is time to upgrade.<g>
Click to expand...
Hi

Note this one:

http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

<quote>
Will this be fixed?

Symantec is planning an update, which will be available by
LiveUpdate. The update allows the Windows Security Center to
correctly identify the status of your Norton 2002/2003 security
products and give you the option of configuring how Norton
security products and the Windows Security Center alerts you.

When the update is available, this page will be updated.
</quote>
 
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