XP - Restore Point problem

  • Thread starter Thread starter Geoff
  • Start date Start date
G

Geoff

Downloaded the Internet Explorer security patch the computer became very
slow and kept crashing time after time even when booting up in safe mode.
When I tried to restore to a previous restore point I now get the message
"cannot restore to the previous restore point". Where to now?
 
Uninstall the "patch".

Then:

Close all open programs
Temporarily disable all security software.
Download and install whatever update you're talking about.
Re-enable your security software.
 
Thanks will try that (it is a problem that a friend has - my computer
installed the security patch ok without any ongoing problem).
 
Geoff

The Internet Explorer security patch was a special release i.e. not a
normal monthly update so it must important. I think you should not
automatically assume the problems and the update are connected;
certainly without some research.

Information from a Robear Dyer (PA Bear) post

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Thanks Gerry,
I don't think it is either but it would be nice to get a restore point
working again and then follow the download procedure suggested by Leonard
Grey. Maybe my friend "stuffed' something up. Getting back to a good known
restore point could be somewhere to start from though.
 
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