XP prompting to install an already installed printer

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Guest

Hi their

I have just upgraded a frineds computer to Windows XP Pro and have problems with a printer that she has

The printer is a Compaq IJ650 InkJet printer, and when I upgraded the OS I ran the installation disk that came with it and it seemed to install with no problems

However when the PC is restarted it continues to prompt me with the New Hardware Installation Wizard and can't seem to stop it from doing this as the printer is already installed! I've even tried to to let Windows complete the Wizard on the recommended and advanced setup functions and it just prompts me for files that don't exist either on the setup disk or otherwise. But it shouldn't need to run this anyway as the printer is already installed using the software installation disk that came with the printer, i've even downloaded latest version of the driver of the internet and ran that and the same thing happens

Any ideas anyone

Many thanks for your help in advance

Mark
 
Hi

First, disconnect the printer and remove the printer drivers
Go to control panel and click the Printer & Fax icon, delete all the printer icons including the compaq printer icon then reboot

Go the the following links to download the XP printer drivers and the installation instructions (PDF format
Strictly follow the instructions for how to install the printer drivers for XP

http://h20015.www2.hp.com/en/taskPa...paqij65217392&pagetype=manual&docparent=manua
(download and read this first

http://h20015.www2.hp.com/content/en/supportdocs/c00000735/c00000735.pd
(download and read this before install the drivers

http://h20015.www2.hp.com/en/softwa...217392&lc=en&plc=&sw_lang=en&pagetype=softwar
(Install this driver first

http://h20015.www2.hp.com/en/softwa...217392&lc=en&plc=&sw_lang=en&pagetype=softwar
(For update drivers later

Hope it helps

Pete


----- Mark King wrote: ----

Hi their

I have just upgraded a frineds computer to Windows XP Pro and have problems with a printer that she has

The printer is a Compaq IJ650 InkJet printer, and when I upgraded the OS I ran the installation disk that came with it and it seemed to install with no problems

However when the PC is restarted it continues to prompt me with the New Hardware Installation Wizard and can't seem to stop it from doing this as the printer is already installed! I've even tried to to let Windows complete the Wizard on the recommended and advanced setup functions and it just prompts me for files that don't exist either on the setup disk or otherwise. But it shouldn't need to run this anyway as the printer is already installed using the software installation disk that came with the printer, i've even downloaded latest version of the driver of the internet and ran that and the same thing happens

Any ideas anyone

Many thanks for your help in advance

Mark
 
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