Trevor said:
When I either restart or shutdown XP Pro SP2 I have suddenly been
experiencing a problem -- the shutdown proceeds as normal but when it comes
to the section saying it is saving your settings it just hangs and you have
to do a reboot.
XP is set to auto download and install updates.
Any help would be appreciated.
TIA
Does this happen if you started in Safe Mode?, also did you install any
Hardware/software recently?.
Start with Safe Mode and then see, you can also start with clean boot Mode.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
I will assume the system is clean and running an up2date Anti-Virus
application, so try to capture the Process that causing this crash, either by
downloading the Process explorer from Ms site or by Task manager.
Extra Info it doesn't mean it apply to your issue, just in case:
System Has Recovered from a Serious Error:
http://support.microsoft.com/kb/316424
You receive a "System Has Recovered from a Serious Error"
http://support.microsoft.com/kb/317277
HTH.
nass
