XP pro - Remote Access Service not installed

  • Thread starter Thread starter David
  • Start date Start date
D

David

My system is connecting fine through the cable modem.
But occasionally I need to connect through a dial-up (as
a backup for when my cable goes down). When trying to
add a dial up, either by trying to install my SBC Yahoo!
service, or through the Connection Manager (which has the
dial up option grayed out), I am being told that the
Remote Access Service is not installed. When I try to
START the Remote Access Auto Connection Manager through
CONTROL PANELS | ADMIN TOOLS | SERVICES -- I get the
following error message:

"Could not start Remote Access Auto Connection Manager
server on Local Computer, Error 1068: the dependency
service or group failed to start."

Also, in another panel I somehow came across SERVICES |
Services (Local) -- I received a different message when
trying to "Start" the Remote Access Connection Manager
service -- "Error 5: Access is denied."

What am I missing? Honestly, I do believe that when I
was first setting up my service, I did get asked (I
thought by my Norton Personal Firewall) whether to allow
internet access by Remote Access -- I thought at the time
that this might be a process that was a security risk, so
I denied it. But I have removed the blocking in the
Personal Firewall program, and this is where I am right
now! Is there another area that I might have blocked?

Thanks for any help/suggestions.
 
I am replying to my own message, as I discovered the
answer in looking more closely through the prior
newsgroup messages -- It turns out that my computer
person HAD installed XP pro OVER XP home edition (he was
supposed to have installed pro to start with). As a
result there is a known (by Microsoft anyway) issue with
the registry keys. For anyone else in the same boat -- I
DID use the "work-around" successfully from the following
Microsoft page http://support.microsoft.com/default.aspx?
scid=kb;en-us;329441
 
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