XP Pro "Blue Screen"

  • Thread starter Thread starter Jimbo
  • Start date Start date
J

Jimbo

A user on a new Windows XP workstation
intermittently "blue screens" when she attempts to print
to a Panasonic KXP-7195 printer using the latest driver.
I've checked all the settings I can think of, and all
seems okay. What's up? Thanks.
 
Keep sending the dump files to Microsoft when the system reboots. Most
likely the driver is accessing memory it does not own. I checked on the
Panasonic web site. I could not find the model listed.

Normally when the system blue screens the driver name is listed in the
memory.dmp file. Use ntsd to find the faulting driver "ntsd -z memory.dmp".
This will load the file and leave you at a prompt. Type k in the prompt.

Loading Dump File [C:\WINDOWS\memory.dmp]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: c:\temp\symbols
Executable search path is: *** ERROR: Symbol file could not be found.
Defaulted to export symbols for ntkrnlmp.exe -
Windows Server 2003 Kernel Version 3790 (Service Pack 1.1069) MP (2 procs)
Free x86 compatible
Product: Server, suite: Enterprise TerminalServer SingleUserTS
Built by: 3790.srv03_spbeta.030905-1850
Kernel base = 0x80800000 PsLoadedModuleList = 0x808afe48
Debug session time: Thu Apr 01 09:29:50 2004
System Uptime: 4 days 6:58:49.812

0: kd> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
808a2eb4 809ec390 nt!KeBugCheckEx+0x19
808a2f30 809ed818 nt!PoSetHiberRange+0x25900
808a3050 8084fe98 nt!PoSetHiberRange+0x26d88
808a3070 809eb032 nt!FsRtlCheckLockForWriteAccess+0x5338
808a309c 8083f636 nt!PoSetHiberRange+0x245a2
808a345c 8080287a nt!PsGetProcessPriorityClass+0x1b6
808a34cc 808a34ec nt!Kei386EoiHelper+0x1ea
f724507e 0ff0ffc9 nt!NtBuildNumber+0x63dc
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

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