XP print Event id 6161 error 31 with HP Officejet R40

  • Thread starter Thread starter rpesq
  • Start date Start date
R

rpesq

Intermittently, I get the above error, and the only way to solve it has
been to reboot both the PC and the Officejet. I cannot find any
information about error 31 regarding Event ID 6161. Printer attached
via parallel to PC.

Any help is appreciated. This happens every couple days, sometimes
once a day. The printer is old (5+ years), and no drivers exist except
the default XP-supplied drivers.

All I do with this printer is print simple text documents and pdf
documents.

BTW, this problem occurs a LOT less under W2K. I had this printer
attached to an XP computer last year, and this same problem kept
happening. I attached it to a W2K SP4 PC for approx a year thereafter,
and it worked fine (maybe happened once or twice the entire year).

Recently connected it to a different XP PC this year, and now this
problem is happening again. Would like to solve or minimize the
problem. ** I strongly suspect this is a defective XP driver. ** A good
friend of mine has the EXACT same model (HP R40xi), and he has
complained of many print-related problems under XP until he finally
purchased a new multifunction printer.

Suggestions are welcome. Thanks.
 
Not a clue on the robustness of the driver. Here's the information on win32
error 31. But that's not much additional information.
winerror 31
31 ERROR_GEN_FAILURE <--> 0xc0000001 STATUS_UNSUCCESSFUL

Have you changed the BIOS setting of the parallel port? Not sure what HP
recommends for the device. It's probably in the manual.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Hi Alan,
Yes, the Bios is set to ECP, which is correct for this model.

I have an old SMC Barricade router that has a parallel port built into
it. I might try network printing to see if that works better with this
unit. That would eliminate the HP driver issue.
 
[email protected] said:
Intermittently, I get the above error, and the only way to solve it has
been to reboot both the PC and the Officejet. I cannot find any
information about error 31 regarding Event ID 6161. Printer attached
via parallel to PC.

Any help is appreciated. This happens every couple days, sometimes
once a day. The printer is old (5+ years), and no drivers exist except
the default XP-supplied drivers.

All I do with this printer is print simple text documents and pdf
documents.

BTW, this problem occurs a LOT less under W2K. I had this printer
attached to an XP computer last year, and this same problem kept
happening. I attached it to a W2K SP4 PC for approx a year thereafter,
and it worked fine (maybe happened once or twice the entire year).

Recently connected it to a different XP PC this year, and now this
problem is happening again. Would like to solve or minimize the
problem. ** I strongly suspect this is a defective XP driver. ** A good
friend of mine has the EXACT same model (HP R40xi), and he has
complained of many print-related problems under XP until he finally
purchased a new multifunction printer.

Suggestions are welcome. Thanks.
Click to expand...
 
I have what I believe is an allied problem. If I have a printing failure
(e.g paper jam or out of paper), I am locked out of subsequent printing until
I reboot computer and printer. I suspect there is a problem in the way the
XP driver for the HP handles error feedback from the printer. I have not
been able to find a way to clear what seems to be a latched on error flag in
the XP driver. Clearing the printer queue doesn't do it.
 
I think you are on the right track. I can't find nything in the printer
properties or setup to accomplish this.
 
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