You may have typed it in wrong. Product keys are case sensitive. You also
need to be particularly careful with zero's. You may be clicking the O on
the keyboard when you should be typing an 0 from the number pad. Another one
to look for is 8 which can sometimes look like a B.
If you are typing the number in correctly and it still refuses to budge then
take the software back to the shop and ask them to check it.
--
John Barnett MVP
Associate Expert
http://xphelpandsupport.mvps.org
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