XP IE works for my user account but not any second user account

  • Thread starter Thread starter Doug
  • Start date Start date
D

Doug

Very weird.

IE navigation surfing no problem for my user account, but
althought modem connection is fine, IE REFUSES to go
anywhere for my wife's user account. Modem still sends
out the "are u there" polling but pages, even simple HTML
refuse to load.

I've tried everything. Deleting user accounts, deleting
duplicate modem files,

What can it be?
 
Hey Doug,

I know your problem is frustrating because my husband and I have been
working on the same thing for months. We have it narrowed down to a
java script problem, either virtual machine or java runtime environment.
We just haven't been advised how to fix it yet. If you look at past
posts you'll see that there are a lot of hyperlink IE6 SP1 problems,
some stated in other terms, but essentially the same issue.

If you go "start" --> then "run" --> ENTER "regsvr32 Msjava.dll", then
it should say something to the effect of...msjava.dll OK installed...
If it doesn't and says something about the module not being found, then
its a java error. For some reason our secondary accounts will not hold
onto java in any way, and if you run this test you'll know whether
your wife's account has the same problem. SP1 does not fix this
problem, nor do any of the suggestions supplied by MS.

Will you let us know if you hear anything encouraging?
Thanks,
(e-mail address removed)
 
Doug said:
Very weird.

IE navigation surfing no problem for my user account, but
althought modem connection is fine, IE REFUSES to go
anywhere for my wife's user account. Modem still sends
out the "are u there" polling but pages, even simple HTML
refuse to load.

I've tried everything. Deleting user accounts, deleting
duplicate modem files,

What can it be?
Click to expand...

Doug,

I hope that your reference to "modem" just means that
you are using the connection icon as an indication of link activity.
Otherwise you aren't thinking of the layering involved.

Modem is the lowest level and is common to both accounts.
You know it works because your account works.
Similarly, the TCP/IP stack and your DNS server are also shared
by the two accounts and you know they both work.

So the difference has to be due to something in the user hives
and I would suspect that your wife's search and lookups have been
hijacked by spyware. E.g. instead of routing directly to the desired
site each request is first passed to the spyware site (aka "phoning home");
then if "home" doesn't exist both requests fail but the user perceives
only that his request failed. You might be able to detect that possibility
even without having an HTTP packet trace by doing a netstat -a very
soon after issuing the request. A slightly better alternative if you have
XP would be to enable its firewall security log.

One thing which spoils that hypothesis is your claim that you have already
tried deleting her account. In that case I would suspect the problem cause
would have to lie in any differences between the type of account you each
have. E.g. if your account has Administrator authority but hers does not
that might be a sufficient difference to cause your symptom. One such
example that I was involved with previously was where a W2Ksp3 user
discovered that for some reason the dnscache service was not allowing
non-Adminstrator users to connect. (A symptom was that nslookup worked
but ping didn't.) A workaround was to stop the dnscache service.
net stop dnscache
(Then lookups work just like NT4 lookups, only overridden by the HOSTS
file.) There is at least one other example in the MSKB of a related problem

<title>KB274696 - Incorrect Settings in the Dcomcnfg.exe Tool</title>

An obvious test for this hypothesis would be to see what happens
if you give your wife Administrator authority too (or create a normal
user account for yourself).


Good luck

Robert Aldwinckle
---
 
Open Windows Explorer.
Go to Tools | Folder Options | File Types.
Scroll down to URL:HyperText Transfer Protocol and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
(Check the path to iexplore.exe to make sure that is correct and use the
double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.
 
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