XP Home edition, pink screen after logon

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Following a home-based normal boot up and selecting user, the screen goes
pink and the system just hangs. I have tried going in via safe mode but again
the system just sits there on a black screen with the words 'safe mode' at
the top.

I have tried going back to 'last known working configuration' but that has
no effect on subsequent boots.

I believe that this relates to an expired version of Kaspersky virus
protection software. This expired on 4/4/08 but was not noticed by the user.
Assuming that a virus has infected the system, is there anyway of removing or
correcting the situation.
 
Matt said:
Following a home-based normal boot up and selecting user, the screen goes
pink and the system just hangs. I have tried going in via safe mode but
again
the system just sits there on a black screen with the words 'safe mode'
at
the top.

I have tried going back to 'last known working configuration' but that has
no effect on subsequent boots.

I believe that this relates to an expired version of Kaspersky virus
protection software. This expired on 4/4/08 but was not noticed by the
user.
Assuming that a virus has infected the system, is there anyway of removing
or
correcting the situation.
Click to expand...

Generally when virus protection software expires, it just stops you from
updating the definitions data. The software itself carries on protecting
aganst those viri already in its definitions file. Of course it is always
possible that any problems that you have are caused by a new virus, but it
is equally probable that Windows has broken in some way.
 
M.I.5¾ said:
Generally when virus protection software expires, it just stops you from
updating the definitions data. The software itself carries on protecting
aganst those viri already in its definitions file. Of course it is always
possible that any problems that you have are caused by a new virus, but it
is equally probable that Windows has broken in some way.


Thanks. Any recommendations on where I go from here. I was contemplating taking the equipment back to the retailer for an op system reload. If I did this would I lose all the user data?
Click to expand...
 
Before doing that you could try a repair install. This will generally
repair the windows installation without wiping out your user data and any
applications that you have loaded.
 
M.I.5¾ said:
Before doing that you could try a repair install. This will generally
repair the windows installation without wiping out your user data and any
applications that you have loaded.
Click to expand...
Thanks again.

Unfortunately the user doesn't have an installation disk!!

Regards

Matt
 
Matt said:
Thanks again.

Unfortunately the user doesn't have an installation disk!!

Regards

Matt
Click to expand...

Problem solved.

Used F11 on start up and went through partial recovery routine. System
restored to delivery state and all documents preserved.

Obviously I then had to reinstall all new programs and internet connection
etc.

But everything now hunky dory.

Thanks for the ideas.

Matt
 
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